Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They swooped in during a browsing session. I thought I had lost power charge on my phone and was beginning again to pay a bill.I think this company uses multiple names and they are charging my account. I *** a fraudster nothing. Am a senior citizen an thus is theift. 07/10 $1.00 as Yourphi and another$1.00 as Finsight $19.95 Finsight and $39.95 YourPhi 07/22. I had to freeze my card, now I have to go to the bank.

  Business Response

  Date: 07/24/2025

  Dear Customer,
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  Upon reviewing your complaint, we confirm that a chargeback alert was initiated on July 23, 2025. A confirmation email was sent to the email address on file at that time. As a result, the bank refunded the $19.95 transaction to your original payment method.
  If you have any additional questions or require further clarification, please contact your credit card company or bank directly, as we are unable to assist further once a chargeback has been initiated.
  However, we did issue a refund for the $39.95 transaction on our end. You should receive a refund confirmation email shortly, and the funds should be credited back to your original payment method within the next 7 business days.
  Thank you.
  

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Which happened, as I fought for myself, with my bank at my side.  Please watch this entity.
  
  Sincerely,
  
  *** *** ***********

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan and somehow got subscribed to a subscription for $39.95.I was told it was free to apply. I put in my card information for direct deposit for the loan but instead I ended up being charged $1 on 7/4/2025. Then there was an attempt to charge my card $39.95 on 7/9/2025 but I stopped it by replying no this wasnt me to my bank text. Then the transaction was attempted again on 7/10/2025.Please cancel this subscription immediately or I will report you.

  Business Response

  Date: 07/11/2025

  Dear Customer,
  
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  

  We confirm that your account was canceled 7/11/25. A confirmation email has been sent to the email address on file. No monthly subscription fee of US $39.95 was collected because your credit card was declined. We anticipate that the declined payment status will be resolved within the next 7 business days. If it is not, we recommend contacting your bank for further assistance.
  
  

  Thanks.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged twice by this company for a service I did not sign up for. With a quick ****** search I found that multiple people have had issues with this particular company doing this. FRAUD! ****!

  Business Response

  Date: 07/11/2025

  Dear Customer,
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  We confirm that your account was canceled  on 7/11/ 2025.. A confirmation email was sent to the email on file on that day.We also processed the reimbursement for the transactions today, 7/11/******** should shortly receive a refund confirmation email and expect to see your refund within the next 7 business days, credited back to the original payment method.

  
  "By the way, your IP address was verified during the initial transaction and it corresponds to your region."
  

  Thank you.

  
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised services for free credit report and monitoring -- linked financial information to gain insights. They used this information to charge m account ***** for services.

  Business Response

  Date: 07/11/2025

  Dear Customer,
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  We confirm that your account was canceled  on 7/11/ 2025.. A confirmation email was sent to the email on file on that day.We also processed the reimbursement for the transactions today, 7/11/******** should shortly receive a refund confirmation email and expect to see your refund within the next 7 business days, credited back to the original payment method.
  
  

  Thank you.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9th, I received a charge on my bank account for $31.96 listed as "CHECKCARD 07/09 ********** XXX-XX52190 CA." After some searching, it looks like this is a front for the company Credique LLC. This is a fraudulent charge, and they probably obtained my information without my consent. I never received any confirmation by email or any other method of communication that I subscribed to any sort of services from them.

  Business Response

  Date: 07/11/2025

  Dear Customer,
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  We confirm that your account was canceled  on 7/11/ 2025.. A confirmation email was sent to the email on file on that day.We also processed the reimbursement for the transactions today, 7/11/******** should shortly receive a refund confirmation email and expect to see your refund within the next 7 business days, credited back to the original payment method.
  By the way, your IP address was verified during the initial transaction and it corresponds to your region.
  

  Thank you.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed charges to my account. I called the number for customer service and was told that I enrolled for their membership which I was unaware of. I was told they do not provide refunds. I asked to speak with a supervisor and was told they can not transfer calls but I could get a callback the same day. When my call was not returned by the next day I called again and was told they can only refund 75% of the charges and that a confirmation email would be sent of this. Now, on day three I still have no email and no refund processing. This company is underhanded and fraudulent.

  Business Response

  Date: 07/11/2025

  Dear Customer,
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  We confirm that your account was canceled and partially refunded on 7/9/2025 by our customer support team. A confirmation email was sent to the email address ******************* on file that day, not ******************* as stated in the BBB complaint. We also processed the reimbursement for the last of the transactions today, 7/11/2025.

  You should shortly receive a refund confirmation email and expect to see your refund within the next 7 business days, credited back to the original payment method.

  
  Thank you.

  
  

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge of $39.95 that was decline by bank. I called my bank customer service as was given the number of the business that attempted to charge my bank account without my authorization as **************. The customer service *** I spoke to identified the company as PFI Verify. I told her that I did not sign up for their service nor did I give them authorization to my bank account

  Business Response

  Date: 07/11/2025

  Dear Customer,
  
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  We confirm that your account was canceled 7/8/25 by our customer support team. A confirmation email has been sent to the email address on file. No monthly subscription fee of US $39.95 was collected because your credit card was declined. We anticipate that the declined payment status will be resolved within the next 7 business days. If it is not, we recommend contacting your bank for further assistance.
  Thank you,.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23573237
  
  I am rejecting this response because: Because I never signed up or authorized your company to run a credit report for me when applying for a loan. I would also not agree to pay $39.95 for such a report either
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/11/2025

  We confirm that your account was canceled 7/8/25. No monthly subscription fee of US $39.95 was collected because your credit card was declined. 
  We are unable to take any further action, as we did not collect the $39.95 charge.
  
  

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been charged twice for ***** from this company and I have no idea who they are or how they got my information. They are a scammer!

  Business Response

  Date: 07/09/2025

  Dear Customer,
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  We confirm that your account was canceled  on 7/9/ 2025.. A confirmation email was sent to the email on file on that day.We also processed the reimbursement for the transactions today, 7/9/******** should shortly receive a refund confirmation email and expect to see your refund within the next 7 business days, credited back to the original payment method.
  
  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I saw a 1 dollar charge from my account on the third. I'm fairly certain I signed up for something but, with how much has been going on for me lately I thought I had cancelled it since I didn't want the service. Just this evening I get a ***** dollar attempt to charge my card. I would appreciate your time looking into this and making sure my account was cancelled for me if I didn't. I have not been charged the ***** as I don't have enough funds to pay for it so there is no refund necessary.

  Business Response

  Date: 07/09/2025

  Dear Customer,
  
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  We confirm that your account was canceled 7/9/25 . A confirmation email has been sent to the email address on file. No monthly subscription fee of US $39.95 was collected because your credit card was declined. We anticipate that the declined payment status will be resolved within the next 7 business days. If it is not, we recommend contacting your bank for further assistance.
  

  If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
  Thank you.
  
  

  
  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  Please let the company know that I was aware I must have signed up, just didn't remember where I did it. But I appreciate them making sure nothing would be collected 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I keep having issues to why this transaction keeps pulling my debit card and I never had this in my entire life and I want whomever is doing this to stop.PVER3.US

  Business Response

  Date: 07/09/2025

  Dear Customer,
  We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced. 
  We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
  Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
  We do NOT steal any sort of personal or credit card information, nor work with companies who do. 
  We confirm that your account was canceled  on 7/9/ 2025.. A confirmation email was sent to the email on file on that day. We also proceeded to reimburse the last of the transaction today, 7/9/2025. You should shortly receive a refund confirmation email and expect to see your refund within the next 7 business days, credited back to the original payment method.
  By the way, your IP address was verified during the initial transaction and it corresponds to your region.
  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******