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Business Profile

Covid Testing

eMED Labs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Reviews

Customer Review Ratings

1.67

Average of 6 Customer Reviews

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Review Details

  • Maria C

    Date: 05/26/2025

    I just started a GLP-1 program through eMed and my employer. From the start I received conflicting information on the process of the program, being told to check in on the 3rd week and then being told its actually from the first week when you take the first dose. Zero guidance from anyone including a licensed health professional on what to expect with side effects or how to administer each dose, request to do a weekly check in even before I started the dosage. Zero help with logging into the app that I am unable to log into because the eMed system thinks I have not yet received my first prescription which I already did. I am doing this blindly without any guidance and this is unacceptable and incompetent on the part of eMed. You are playing with people's health with this kind of customer care!

    eMED Labs, LLC

    Date: 07/10/2025

    Hi *****,

    Thank you for contacting eMed Labs. On behalf of ****, I do apologize if any part of the program instructions was unclear. This is certainly not our intention, and we value your feedback as part of our ongoing efforts to improve your experience. 

    My records indicate you were in contact with a member of our team who responded to your concerns.  Please do not hesitate to contact our Customer Experience team if you have any further questions or concerns.

    Best,

    eMed Labs

  • Ericka W

    Date: 08/19/2024

    I bought a test and it did not included droppers. I cant return the test, exchange it or anything. I am out of $17 because someone didnt do their job.

    eMED Labs, LLC

    Date: 08/20/2024

    Hi there ******!                                                                                                                                                                                                                                                                                                                                                        Thank you for leaving a review regarding your purchase.  I'd like for you to reach out to eMed's Customer Support team at ************ or via email at ************************* If any product sold directly from our website is defective or missing any of its contents, we will be more than happy to replace the item(s) for you right away.  A return is not necessary for us to provide this service to you. We look forward to hearing from you to in order to remedy this situation.  Thank you for choosing eMed Labs.  

  • Trey F

    Date: 01/12/2024

    The eMed products were a real life-saver when running my in-office business. We saved so much time and money by testing all of our employees and making sure people were staying healthy at work.

    eMED Labs, LLC

    Date: 01/15/2024

    Thank you for giving our service a 5-star rating, we truly appreciate it! Our entire team works hard to provide an exceptional service. If you have any additional feedback on what we can do to make things even better, please feel free to contact the eMed Customer Advocates team at ************ 24/7.  Thank you!

  • Wesley A

    Date: 01/11/2024

    **************** is a joke and they won't replace my two kits that was faulty and customer service is giving me a run around about my replacement lying yall need to step yall game up

    eMED Labs, LLC

    Date: 01/12/2024

    Hi ******,  thank you for your feedback and I am sorry to hear your experience with eMed was less than pleasurable. We have acknowledged your complaint and have since resolved your issue.  If there is anything else we may provide assistance with, please feel free to contact the eMed Customer Advocates team at ************ 24/7.  Thank you!



  • SCOTT W

    Date: 03/22/2023

    TEST KITS EXPIRED AFTER 1 YEAR BUT LET ME USE AN EXPIRED TEST IN JANUARY TO TRAVEL, 2 MONTHS LATER I CANT USE THE SAME TEST. I'M FEELING LIKE THIS COMPANY LINES UP TO TAKE YOUR MONEY AND INHIBIT TRAVEL OVER A COMMON COLD. WHY HAVE AN EXPIRATION DATE IF YOU HVE A GREY AREA IN REGUARDS TO THE EXPIRATION DATE. WHEN ASKED THEY HAD NO ANSWER FOR MY COMMON SENSE QUESTION. TRIPS INTERUPTED BECAUSE OF THIS COMPANY NOW THANKS!

    eMED Labs, LLC

    Date: 03/23/2023

    Were sorry your experience didnt match your expectations. The expiration dates on the BinaxNOW Home Test Kits were approved for an extension which has now begun to expire as well. I'm sorry for any inconvenience or confusion this has caused. 

    As a courtesy, I've processed a partial refund for your most recent order back in August of 2021. You will see $50 credited to your original payment method in 5-7 business days.  

    If theres anything we can do to help in the future, please feel free to reach out to eMed Customer Advocates via email at **************** or phone at ************. We're available 24/7 with no appointment needed.

  • Bernadette S

    Date: 12/05/2022

    I ordered eMed kits before going to Europe in May for $162.87 plus shipping fees. The eMed agent told me they do not handle insurance claims but all I needed to do was to send an eMed receipt directly to my insurance company who in turn would refund me. The agent did not tell me to get prior authorization. The travel requirements changed and we didn't need to use the kits. On return from Europe in August, I tried to file a claim on Express Scripts website (they handle all pharmacy claims for ABCBS) but the eMed lab *** number wouldn't work on Express Scripts website. I tried to make a. claim over the phone but again the *** number was non existent in Express Scripts system. I ended up sending a reimbursement claim to Express Scripts in the mail in October and in November they denied my claim saying that eMed kits were not covered. I am on medical leave and $162.87 is a lot of money as I'm on low income. I am very disappointed with eMed and I hope and trust they can resolve my case and issue me a refund.

    eMED Labs, LLC

    Date: 12/12/2022

    Im sorry for your experience with eMed. Were working hard to improve our services and hope to have the chance to provide a better experience for you in the future. I hope the updated information provided by our customer service team was sufficient for your claim. We'll continue to follow up with you and provide any support we can. If theres anything else we can do to help in the future, please feel free to reach out to eMed Customer Advocates via email at **************** or phone at ************. We're available 24/7 with no appointment needed. 

eMED Labs, LLC is NOT a BBB Accredited Business.

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