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Business Profile

Covid Testing

eMED Labs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Reviews

Customer Review Ratings

1.67

Average of 1 Customer Review

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Review Details

  • Bernadette S

    Date: 12/05/2022

    I ordered eMed kits before going to Europe in May for $162.87 plus shipping fees. The eMed agent told me they do not handle insurance claims but all I needed to do was to send an eMed receipt directly to my insurance company who in turn would refund me. The agent did not tell me to get prior authorization. The travel requirements changed and we didn't need to use the kits. On return from Europe in August, I tried to file a claim on Express Scripts website (they handle all pharmacy claims for ABCBS) but the eMed lab *** number wouldn't work on Express Scripts website. I tried to make a. claim over the phone but again the *** number was non existent in Express Scripts system. I ended up sending a reimbursement claim to Express Scripts in the mail in October and in November they denied my claim saying that eMed kits were not covered. I am on medical leave and $162.87 is a lot of money as I'm on low income. I am very disappointed with eMed and I hope and trust they can resolve my case and issue me a refund.

    eMED Labs, LLC

    Date: 12/12/2022

    Im sorry for your experience with eMed. Were working hard to improve our services and hope to have the chance to provide a better experience for you in the future. I hope the updated information provided by our customer service team was sufficient for your claim. We'll continue to follow up with you and provide any support we can. If theres anything else we can do to help in the future, please feel free to reach out to eMed Customer Advocates via email at **************** or phone at ************. We're available 24/7 with no appointment needed. 

eMED Labs, LLC is NOT a BBB Accredited Business.

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