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Business Profile

Consumer Finance Companies

Giggle Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges finance charges high interest rates and has illegal terms. For example, I was granted $400, but given $371 and was told I owed $800 if I didnt pay at their timing to be only charged the $400, which is outrages Harasses customers, is rude, tells and demands the amount owed in text, threatening to put on credit report, and on telephone when they are suppose to send a letter or it show on the online account made, which my username and password hardly does not work.When I finally gain access to online account, it doesnt even show my pay history or anything.

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2024 I applied with this company. Worst Finance company ever! I could not reach, only text .I left message on 11/18/2024 with payment problems. I had problem making a first payment! their website didn't work, even I explained that situtation they didn't fix it! Then they said my file has been noted! They unprofessional and customer servise 0 ! Stay away from that people! I have struggled to make my payment today. They have harassed and berated me all day. They cannot report me to the credit bureau for a payment one day late. Please help me with this company. They lie . I can furnish texts but I need their harassment to stop. It is really was annoying ! And effected to my mental health!

  • Initial Complaint

    Date:09/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I am a struggling single mother and signed up for Giggle Finance. I have struggled to make my payment today. They have harassed and berated me all day and I will furnish texts. They cannot report me to the credit bureau for a payment one day late. Please help me with this dangerous company. They lie and then punish you for the lies. I can furnish texts but I need their harassment to stop. It is destroying my mental health.

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a payment due in August 13, 2024. The payment repeatedly failed to process due to a merchant processing error. Giggle finance sent me a text reminding me of the payment. I told them I was working on getting it to go through. They were repeatedly rude threatening me. The payment wasn't actually late but the company insisted on harrasing me with text messages all day constantly telling me thay they were going to report me to the credit bureau. The agent told me to use a different card, which I did. I also tried to use a personal card to pay but Giggle finance system wouldn't process anything. I called my bank and confirmed it was an error on Giggles end. I repeatedly asked for another way to pay and they refused to give me another option. I told them more than once that I was trying and wanted to make my payment and they responded by telling me that I did not want to pay and I was doing it on purpose. Their refusal to give me another option to pay is going to cause a negative **** on my credit report. I have all of the text messages that were sent to me as proof of their unprofessionalism.

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a total scam. They constantly harass you and ask for money even if you having financial problems. You can never get anyone on the phone. It's a text message only company. Even after they approved me for the loan I never signed any contracts to agree to any terms. They keep texting me rude horrible things and threatening me . This company needs to be stopped. They are not a legitimate company and they false advertise. And I can never speak to anyone.

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Giggle Finance lends money to small businesses. I currently have a loan open with them that I am currently paying back in scheduled weekly payments. I had a scheduled payment for 06/20/2024. The payment was debited automatically from my account like any other payment. However, I noticed there was a double charge instead of the one single charge. I contacted them and they stated there was an error in there system that caused the duplicate payment. The payment was reversed later that day. Today, on 06/21/2024, there has been a third payment wrongfully charged to my account. They do not have a phone number to call and speak to someone, you can only speak through text message. I have reached back out to them about the third charge and they are actively ignoring my messages and refusing to give me a reason as to why my account was wrongfully charged again.

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a couple loans from this company, the last loan i received was opened around July I paid my payments. The last text i received was on the day the payment was due demanding payment so I stopped what I was doing at work paid the payment, the man said it was my final payment. So fast forward to now ** continuously getting text messages saying congratulations for paying off your loan giggle is here for all your business needs with that being said their is still a balance showing on my online account so I contact them to see if they can update my online account to reflect that I have paid this off for them to try to tell me now that its not paid off I still owe and theyve tried to contact me which is a lie and I have just received a text this week stating congratulations on payoff after speaking with one of their employees

  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Giggle Finance was horribly rude. Sending threatening text and malicious comments via text the whole time. Even when I explained hardship and told them to wait for me to pay in full on loan. Explaining I had account messed up with identity theft and fraud. That I was waiting on new bank info to update them. To which they called me a liar.They charged me several unfair late fees and caused overdrafts on my account resulting in 3 ***** overdraft fees pushing ACH withdraws even when I told them I had no money there to take. Worst lender in *******. Horrible scores. And horrible and rude customer service. I am requesting they be looked into for fraudulent activity and cooking the books. They also threatened to throw me in default even when I was paid current. Forcing me to pay loan in full instead of weekly to escape harassment.

    Customer Answer

    Date: 05/31/2024

    This company giggle finance continued to harass me even after I asked them not to contact me and threatened to put me in default even when I had payments made current for asking them not to contact me further.  The harassment was beyond Ohio laws of telecommunications harassment as I asked them not to contact me over 20+ times and they continued. This should have void the contract for illegal activities. 

    Customer Answer

    Date: 06/17/2024

    Giggle finance refused to work with me and told me they would not be communicating with better business either.  They said they know their laws and rights and they follow their contracts and dont have to do anything else. 
    they are hugely disappointed and predatory. 

  • Initial Complaint

    Date:03/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted this company trusting my business loan. Things seemed strange when there was no contact number other than a 888 contact yet when called said they only do text messages. I had many issues and questions about my account and never responded to in time or would be very unprofessional. This marks a bad experience in my loan process and I paid balance in full due to being uncomfortable. Stated I wasnt sure about the original terms until contracted was finalized and its always better person to person. They even spoke about focusing on others who pay ontime ??? Sad when this is the only time i was late and still paid today. This company is very strangely off and I dont feel comfortable with all the long list of threats . I did mention o would report situation being I have no other source of contact. Please have management explain why I was tested so poorly and paid my dues regardless of threats to my bureau credit account. Etc with harassment of my money situation smh truly feel so bad and paid a service. Wow

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted a loan to help me get payments on time reported to my credit, giggle finance advertises that they only charge an upfront fee and then you can make weekly payments.My loan was for 600$, they deposited $556.50 into my BofA account ending in 1238.They make it very difficult to log in as you have to find the special link they send you when they deposit, you can go to their website and log in, I logged in and found out that instead of saying the loan was 600, they have it for $1032.00, Ive made weekly payment of ****** 4 times and it says I still owe $516.00 I did not agree in paying back $1032,I should only payback what I received, you already kept a fee. I cant get a hold of a real person and I demand them to call me and resolve this matter, Ive never missed a payment but if they expect me to keep paying more money after I reach what I got deposited they will find out.

Giggle Finance is NOT a BBB Accredited Business.

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