Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $69.55 for a new autograph card advertised on the sellers page. Seller never gave me a valid tracking number. Once I complain about not being able to track my item, the seller sent me a damaged autograph card. Nothing like the one he is advertising for sell. Seller refuses to give me a replacement or a refund. He keeps hanging up the phone and has recently block my phone number. Very rude customer service. The seller told me if I did not approve with his customer service to report him to the ********************. The seller's name is ***** and said he doesn't care about the customer rights. Buy at your own risk kinda deal. Very disappointed that I could not come to an agreement.

  Business Response

  Date: 06/10/2025

  I would like to provide context regarding a recent interaction with a customer named *******.
  ******* attempted to purchase a card from me on four separate occasions, but each time the payment was declined. Initially, I suspected potential fraudulent activity. Once he got the payment to go thru and chose to wait two days before taking any action. When the funds were finally released, I fulfilled the order and shipped the card.
  On the same day the item was shipped, ******* sent me an aggressive email demanding to know why it hadnt yet arrived and requesting to cancel the order. I responded with tracking information showing that the item had already been sent. He then replied with an apology and admitted there had been a misunderstanding. Ive included that email above for your reference.
  A few days later, I began receiving repeated calls from a 323 area code. When I answered, the caller ******* began verbally abusing me and accusing me of sending a fake card. I calmly explained that the card was authentic and that I had photographic evidence from the day I obtained the signature. He dismissed this and demanded a return label immediately. Unfortunately, during this call he used a racial slur and continued yelling.
  I told him that I was at work and would send the label as soon as I got home. He did not accept this and continued calling repeatedly over 15 times in a short span, leading me to block his number due to the harassment.
  That evening, I emailed him the return label as promised. He returned the item, and I promptly issued a full refund.
  Throughout the entire interaction, I remained professional. I did not use foul language or respond with hostility, despite the extreme verbal abuse. In addition to the harassment, ******* later sent me an email that included a photo of my house and a highly explicit voicemail, which I have also provided as evidence.
  In my ******+ successful sales and 50 years of life, I have never encountered a customer who behaved this way. This experience was deeply disturbing, and I believe it reflects a clear case of harassment.
  I respectfully request that no negative **** be added to my record as a result of this incident. I handled the situation with integrity and professionalism under very difficult circumstances.
  Thank you for taking the time to review my side of the situation. If you need anything else from me please let me know. 
  Sincerely,
  ****** ****

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******