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Business Profile

Clothing

Pologize

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 74 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased clothing items from this company on August 16. Those items were supposed to arrive by August 24. They never did. I contacted the company on Sep 7 and requested that they cancel the order given that 3 weeks had passed and I didn't even have a tracking number. They refused and insisted that the products were simply delayed and that orders can ONLY be cancelled within an hour of ordering. It's now Sept 29 (over 6 weeks later) and still not product, tracking number or communication. I want Pologize to cancel this order and refund my money immediately.

    Business Response

    Date: 10/14/2022

    Hello BBB team, 

    Thank you for bringing our attention to this matter. 

    We have checked on the orders and sorted our the matter. 

    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

  • Initial Complaint

    Date:09/24/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Under ORDER # ******, on September 2nd 2022, I bought a GRAY/M Pologize Slim Wool Coat 1 for USD$125.99 together with a Insuredcart - Shipping Protection 1 for USD$1.99, and a 10% discount for subscribing. All for a full price of USD$115.19.Its September 24th 2022 and not even a tracking number has been given so far, despite the fact Ive been using their fictious *********** at https://pologize.com/pages/help-center where a bot called Aura replies with standard answers assuring me I will receive an email containing shipping information, including a tracking number, to what Im obviously still waiting.Its curious that then they asked me to review the resolution process given by ******. Apparently they do not only scam people but also cannot even agree with how to name their own bots.Since I had no tracking number, and no solution was given through the previous process, I tried to track my order #****** using the track your order feature at https://pologize.com/a/track-your-order and all I got was this message Just a moment!SEEMS THAT YOUR ORDER IS BEING TRACKED FOR THE FIRST TIME. WE ARE GETTING THE MOST RECENT INFO ON YOUR ORDER FROM COURIER, WE WILL REFRESH THE **** AUTOMATICALLY WHEN TRACKING DETAILS ARE UPDATED.Once again, Im obviously still waiting for the page to refresh.After all what happened, I went to check if there were any comments or reviews on this so called online store and all Ive found is that I am not the only victim here and that many people have *** scammed by these professionals whom should definitely be put out to public scorn now that its obvious their website has not been shut down yet.

    Business Response

    Date: 09/30/2022

    Hi there, 

    We have provided the customer with a solution for the case. The customer can choose between a new item or a refund.

    If there is anything else, please let us know on ******************************

     

    Thank you, 

    Pologize

  • Initial Complaint

    Date:08/30/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered summer clothing from this company on June 28, 2022. They estimated delivery within 12 business days, which would have been July 13. They were full of excuses; I kept checking the tracking number they provided. On August 22, they claimed the package was delivered by *********** No sign of it. No response to my last request for more information or a refund. Even if the clothing HAD arrived -- 2 months after I ordered it-- it would be out of season by now. I wish I had checked their BBB rating before placing my order.

    Business Response

    Date: 09/29/2022

    Hi there, 

     

    The customer has received tracking codes, which stated the wherebeing of their packages. Since the customer has opene da chargeback, we will need to wait till it is being revised by the bank to provide any kind of compensation to the customer. 

    If there is anything else in the meantime, please contact us at ******************************

     

    Thank you!

    Pologize

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through Pologize for a polo shirt(which I had seen on numerous other sites) and a wallet.In 2 days it will have been 6 weeks since I have placed and paid for the order. I have contacted Pologize 4 times about the status of my order and each time have received what seems to be a pre-written response for generic complaints. My order has still not been shipped. I asked that Pologize cancel my order and refund the amount paid to my credit card. Thier response was that because their orders are custom made, they offer a one hour cancelation window, which has already closed. Not sure how you can custom make a wallet and a polo shirt that I've seen on 4 different sites though. I would like a refund to the items I have purchased.

    Business Response

    Date: 09/29/2022

    Hi there, 

     

    Since there was in issue with our stock, our financial team has fully refunded the customer for the delay and cancelled their order. 

    If there is anything else, please contact us at ******************************

     

    Thank you!

    Pologize

Pologize is NOT a BBB Accredited Business.

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