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Business Profile

Clinic

Conviva Care Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Conviva Care Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Conviva Care Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a patient at conviva care. About a month ago I started complaining about pain from my hip to my foot on the right side. So, on 04/28/2025 i had x rays of my lumbar area and hip. About a week later i was called by a nurse. It shows near bone to bone in my hip. I have logged on to the portzl many times complaining about bad pain, can hardly walk, cant bend. I asked for something to help me with the pain until i see a orthopedic surgeon. On 05/23/2025 i logged on to the portal and told them hiw bad i was, my diabetes out if control due to pain and stress and again asked for help. My blood pressure was 155/80. These are professional people who are supposed to take care of me. This is not health care. Oh, and you cant call the office durectly, you get some answer service that you give them a message and hppe it gets to them cirrectly. If you want to tzlk to a nurse or somebody you have to drive there. So impersonal It is 05/24/2025 and nothing. Again i am in pain, can hardly walk and the system has failed me. This is not mediczl care. Nobody should have to suffer in pain. This is malpractice. My own doctor just proved he does not care. Conviva has the nerve to say they care i font understand why with all my messages nothing happened. My referral, where us it. Why does it take so long. One time i waitedv4 weeks for a referral. This is a scary business. I thought fir the first time i had found good medical care. I should not have to run to a hospital when my doctor could have helped me. So, here i sit, pain. No sleep, blood pressure high, and my diabetes running wild. I needed help and nobody cared. Just blew me off. One day they are going to be sitting infront of a judge explaining themselves. I am not a doctor , thats why I have one. I thought. I hope they zll have a great memorial weekend

    • Initial Complaint

      Date:05/13/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a patient at the ************* location of Conviva. A pharmacist at the pharmacy I get medicine from has been trying to fill a medication I need, but when he tries to contact the office, no one answers. I have tried to call the office myself to try to get a resolution, but have not been successful. The people that pick up the phone are not helpful and they ask me to repeat what i'm saying multiple times over and over again. I tried to call my insurance company, *****************, to get information about how to address the issue to get my medicine filled, but I was not helped by them either. I need this medicine and I don't any other options to get it.

    • Initial Complaint

      Date:04/14/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving unsolicited Conviva advertisers by mail to my address. Attached is an image of the mailer.

      Business Response

      Date: 05/06/2025

      Complaint was received on 5/5/25.  An email was sent to both the list broker and the printer the same day directing them to suppress this record from all future mailings.  Both vendors have confirmed that this prospect has been scrubbed from our mail list and added to our internal Do Not Mail list.

      Customer Answer

      Date: 05/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Referral Not Sent Conviva Medical Center, Dr. ******* Immediate Action Needed Complainant: ***** ***** Date of Birth: ***************** Provider Location: *********************************************** Complaint:I am a patient at Conviva Medical Center under ****************** I have been waiting over a month for a referral to receive an iron injection. ****** has already delivered the medication to the specialists office two weeks ago, but ******************* still has not sent the referral that is required for the treatment to be administered.I have followed up multiple times with Conviva, but no referral has been issued. This delay is putting my health at risk and causing unnecessary suffering.Desired Resolution:I request that Dr. ******* and the Conviva office complete and send the referral immediately so I can receive the iron injection without further delay.

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Patient has copd and required oxygen.Portable machine broke and cannot get repkacement because conviva does not care They are inept and uncaring

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an on going gynecologist issue thats been going on for about a year. I call to make an appointment, I call to get the referral, the gyno office calls to confirm my appointment, I get to the appointment and I was informed it wasnt authorized. So at 8:30am I had to call Conviva. Most everyone that answers the phone is very nice except for one, but that particular person finally told me after 6 phone calls and 6 different people plus 4 hours later, I was told the authorization would not happen that day. Why on earth when requesting a referral cant the authorization be granted at the same time. Another person walked in with the same issue, she left and wasnt retuning. This process needs to be simplified. Everything is done by text or email.they should text a person with the referral and authorization so when appearing for the said appointment all processes are complete; and it shouldnt take weeks to get. As of this writing my referral still hasnt be authorized. So Im waiting as my appointment was remade for tomorrow. Conviva needs to get their act together they are the worst company ever. The left hand doesnt know what the right hand is doing. Never had this problem until my primary *** sold his practice to Conviva. I would advise anyone signing up for ****** to look into a different place that Conviva isnt involved with. Their life will never be the same dealing with Conviva. And for elderly people, they may need help with keeping up with the steps it takes to get an appointment where a referral is necessary.

      Business Response

      Date: 09/09/2024

      "This patient joined us in 2020, since then we have consistently addressed all of your healthcare needs in a timely and efficient manner, including multiple referrals over the years that were managed without delay. Unfortunately, for this most recent referral, we were unaware of the appointment date until the patient contacted us directly from the doctors office.  

      Upon investigation, it was discovered that the referral request from the specialist office was submitted on August 26th, for an appointment scheduled on August 27th. Our team prioritizes urgent cases first, but we made every effort to expedite this referral. Once we received the insurance approval, it was promptly sent to the doctors office via fax on August 28th at 1:38 PM and again at 1:40 PM that same day. However, by the time this was completed, it was too late for the patient to be seen at their scheduled appointment. Patient was seen on 8/29. We also contacted the patient to inform her of the situation and offered our apologies.

      While we regret any inconvenience, I assure you that we followed our standard procedures, and our team worked diligently to address the referral as swiftly as possible."

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requested referral, ***************** on May 17, June 7 it had not been sent to a coordinator, I had previous appointment canceled due to no referral, I called and was hostile trying to get a referral, this department at Conviva live Oak needs to have new supervisor, I am changing health care to someone else who can handle patients Request in less time than a month

      Business Response

      Date: 07/01/2024

      After reviewing this concern, the referral was created by the doctor on 5/16/24 and completed and authorized on 6/7/24. At the time, it was entered as a routine referral, and followed the appropriate timeline Conviva currently has in our market for routine referrals. ************** called the office on 6/7/2024 asking about the referral and he was advised it was completed. ************** filed this BBB complaint the day the referral was completed. 

    • Initial Complaint

      Date:05/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am awaiting my final disbursement (bonus pay). We have learned funds were sent to my old address. I am told they can't stop payment and resend my funds. Then I'm told they will stop payment and make direct deposit. I'm still awaiting payment. I was told they cannot send me direct deposit because I'm no longer employed with the company. However my former colleague is no longer employed with the company, her bonus payment was delivered via direct deposit. Why would such sum of payment not require signature on delivery and/or sent certified mail? I am no longer employed with Humana/Conviva, my address should have been verified? I'm still awaiting my final disbursement which was mailed out April 30th.

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** does not answer their phones I called multple times and waited for 15 minutes and got nowhere Then i said yes to call me back when a person is available and NEVER receives a call back This is a waste of time and they do this most of the times that I try to reach them by phone ********** is at ************ *********** ************* ** This is frustrating and not good business I am going to change providers because obviously they dont care!!!!!!!!!!!!!!!

    • Initial Complaint

      Date:09/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ******** ******* Conviva Care Center is not doing their job. I am on the Dexcom BS internal monitor. They are supposed to send a script to CCS Medical to renew supplies sent to me. As of now, I have had 4 times where I have run out supplies because the staff there can't get their s*** together. CCS Medical is the home medical provider. I am sick of the way they have treated me and my needs. I do not blame ****************** or the **** in this office. I blame the staff for their lack of whatever. I want something done about this. I am diabetic. I would be in serious trouble if they messed with my insulin like this. I will tell you that should anything happen to me because of them, my husband will call our attorney and proceed with a negligent lawsuit. I am a retired Medical Assistant. I know the drill for office issues. I never treated my patients the way they treat me. Their actions are EXTREMELY unprofessional. If you need to reach me you may do so at my cell phone. The number is ************. Thank You. *************************

    Conviva Care Center is NOT a BBB Accredited Business.

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