ComplaintsforKendall Hyundai

• Initial Complaint

  03/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a truck with good faith from this dealership. the check engine light was on I explained to them I lived about 5 hours away, that I was In ***** for vacation, and that I was going back home 3 days after purchasing the truck. The manager understood my situation and offered that if I took the car to get a diagnostic he would reimburse me if i had to pay out of pocket which I did i submitted the information to the email he provided me its been two months and he ignored my calls. can someone else get the refund, i have paperwork he signed agreeing to these terms this manager has horrible customer service is a liar, and can not be trusted.

  

  Business response

  04/22/2024

  Good Morning,

  We have issued a check in the amount of $445.24 as well as an apology to *************** for any inconvenience. The original check must have been lost in the mail. New check has been issued and will be sent out today via mail. 

  Thank you 

  *****************************

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 19, 2023 I took my car to Kendall Hyundai to do an oil and filter change, they gave me a 2:40 PM appointment, this was the first service to my car since it had reached the ***** miles. I was told by the Service Advisor that it will take approximately two hours to complete the service. I told him that I will wait, at approximately 4:30 PM I went back to the service area to inquire about my car, I found out that they havent even started on it and it could be around one more hour before it was done. I informed the agent that I couldnt wait any longer since I needed to take my wife to the hospital for a treatment at 6:00 PM. I left the dealership without the car being serviced, I was very disappointed that they made me waste my time and had to leave without my car being serviced. Now why I am filing a complaint, not only they didnt service my car but they entered into the system as done, Kendall Hyundai just sent me an email with information entered in the CarFax that the service was done, they charged Hyundai for it and its preventing me for obtaining an appointment from another dealership to do the service. Not only they took advantage of me a senior citizen, I am 76 years old, but has filed a fraudulent claim with Hyundai Corporate when they are charging for a service they didnt provide. I reached out to Kendall Hyundai manager Mr *************************** and he never responded. I need Kendall Hyundai to correct the fraudulent information entered in CarFax so I can do the service needed on my car.

  

  Business response

  01/10/2024

  Attached you will find that the customer was never charge and we have sent Carfax a correction so that they can remove it from the report.

   

  Customer response

  01/17/2024

   
  Complaint: 21057605
  
  I am rejecting this response because:
  They didnt charge, but they charged Hyundai Company for a service they didnt provide. They committed fraud by charging for a service not provided. I want proof that they removed the information from Car Fax as well as that Hyundai didnt pay Kendall Hyundai 
  Sincerely,
  
  ***********************

  

  Business response

  01/20/2024

  AS YOU CAN SEE THE *** FAX HAS BEEN REMIOVED AND ITS HAS BEEN CHARGED ON HYUNDAI EITHER 

  Customer response

  01/23/2024

   
  Complaint: 21057605
  
  I am rejecting this response because: Kendall Hyundai have not showed proof that they didn't charge Hyundai Corporate, they amended the CarFax but haven't provided proof of refunded charges for service not provided. I would like to receive a call or an email from their manager with an apology for the way they treated me as a Hyundai customer
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Fui a comprar un carro nuevo y me vendieron un carro que fue devuelto por un cliente y no se me inform que haba sido una devolucin. Me enter porque das posteriores a la compra encontr dentro ********* una registracion con el mismo nmero del ************************* que me vendieron . Por mi parte me he informado y ellos **** informarme que ese carro fue una devolucin por lo cual considero es una estafa

  

  Business response

  01/10/2024

  Good morning, 

  We apologize for the delay in our response. The vehicle selected by ************************************* had been selected by a previous  customer, that at time of finalizing that deal, customer decided to switch color. This was the registration ************************************* found on the glove compartment. The above was explain to the customer and we apologize for the inconvenience. The vehicle was never title.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have visited Kendall Hyundai on 2 occasions. The first experience was fine. On July 26, 2023, I brought the car there for service. I requested an oil change, tire rotation, 4 wheel alignment, balance wheels and tires, change air filter and an oil treatment. As the uploaded document describes they could not rotate the tires due to a defective tire. Since I bought the tires at Tire Kingdom I told them I would go there to address the problem. So I only paid for the work performed.My second experience was the opposite of the first. Again I requested an oil change, tire rotation, wheel alignment and a check of the transmission because I was getting bad gas milage. This time I was told I would have to pay a diagnostic fee for the transmission. I brought the car in on October 6th. On October 9th I received a call that the rear tires were defective and like the first visit they could not perform a tire rotation or check the transmission due to the condition of the rear tires. They also said my right front wheel was damaged and had to be replaced but had to be ordered and could be installed the next day. The next morning I received an email stating that the wheel had arrived. When I called that afternoon to check on the status of the wheel installation I was told that the wheel would be installed the next day so I decided to cancel the service because I had to go out of town the next day. However in order to get my car out of the dealer I was told I would have to pay the diagnostic fee which, Having no choice, I reluctantly paid. This Fee was intended for a diagnosis of the transmission which never occurred. Instead it was used as a penalty for not having any service done. A simple review of the October documentation shows that no diagnosis was performed and no results of any diagnosis were included in the notes. So I was cheated out of ****** which I want back.

  

  Business response

  12/28/2023

  as per custom request we diagnosed vehicle and agreed and signed for diagnoses.  found some issues on the car. customer decline repairs, attached is the documentation

  Customer response

  01/02/2024

   
  Complaint: 20724081
  
  I am rejecting this response because: 

  As I had mentioned previously in my complaint, I had agreed to a diagnosis of my transmission which was never done because the dealer did not want to drive the car to "replicate" what was wrong with the transmission. They instead found that the tires were defective when they tried to rotate them and could not. The documentation already submitted by them and myself clearly show that no diagnosis was done on the transmission and the fee was charged to get something out of me because the tires which were defective and guaranteed be tire kingdom. This happened in a previously when I asked for a tire rotation in a previous visit (documentation attached) and no diagnostic was charged at that time. I was forced to pay the fee to get my car back. This is not a reputable dealer and if not further action is taken I will be forced to seek remedies elsewhere.  
  
  Sincerely,
  
  ***********************

  

  Business response

  01/03/2024

  This Diagnoses fee is for the entire RO and for any item that is found that needs repair. The customer was told they needed to replace the wheel and the customer declined the work. That is why we charged what the customer agreed to pay for diagnoses. if you look at the *** the diagnoses is general for the entire Repair order not just one item. 

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took car to Hyndai Kendall (dealership) because was having break failure on and off and had recalls as well dealer failed to do recalls even thought I was giving paper work for it Instead dealership told me that I had to change parts which after changing them the issue was still occurring plus car was not starting as well I choose to go tow it to another Hyundai dealer (Homestead Hyndai) were it was revealed to me that my car recalls were never done and things were left loose and connected improperly after the Homestead Hyndai corrected everything that the other dealer did incorrectly they preformed my cars recalls and the car started and break issues were fixes it was a control unit that was causing the issues below is the paper work in order by dates you can see it starts with recall paper and end with them being done which proves that the didnt do it from the start and the parts that was change before werent need to be changed please assist me with this issue I find this very unethical and unprofessional, and actually intentional as well because if I would have gone back instead of choosing to go to another dealership it would have not been revealed to me

  

  Business response

  07/26/2023

  vehicle came in for *** light on which we replace several components that was the root cause and after replacing the *** pressure. The vehicle came back for *** light again but for an irrelevant reason which was an *** wheel speed senor. these two items had no correlation to each other. After tht there was no more issues with the *** and no other issues were discovered. Customer took vehicle to another service **** for a different reason that had nothing to do with ***. We could not perform certain recall because of parts availability. 

  Customer response

  07/26/2023

   
  Complaint: 20239910
  
  I am rejecting this response because: the issue was  still  happening and I called them explaining that  then the car shut off and didnt start thats when I chose to take it to the other dealer and they said that what they found was disconnected and loose parts thats why it  was not turning on  which they noted in reports as well and the part they changed  did  fixed my original brake issue  beacause it wasnt occurring again the part is a control unit 

  
  Sincerely,
  
  **************

  Customer response

  07/26/2023

  I am rejecting this response because:
  First of all Kendall Hyndai should have informed me of the so-called parts that they didnt have instead, they gave me the paper work like it was done thats why I left to check if it solved the issue why leave if that wasnt the case.. (look at the dates on the paper work) keep in mind that I was under the impression they did the recalls didnt find out till I went to homestead Hyundai .
  *** on returning the following day, they told me I need  to change the pressure unit they changed the pressure unit I left and came back the next day with the same exact problem then told me I had to change the *** sensors (both Rear) did that as well next day again same issue called them and told them its still was happening and that I was going back to them but before I could go car suddenly turn off and wouldnt start that when I decided to take it to Homestead Hyundai (Towed)
  they had asked me do you know you have open recalls I told them they were done at Kendall Hyundai I  showed them the paperwork and they were baffled and told me well were going to check anyway on checking they reported to me that nothing was done and that it shouldve been done prior to changing any parts (which again I was under the impression they had done it I wasnt  told about parts they didnt have ) but before that, remember the car didnt start homestead Hyundai had informed me that parts(hoses and clamps) were  loose or improperly installed which is in the report written by 
  Homestead Hyundai after putting it all back together car started and havent had the break issue again

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