Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house almost 2 and a half years ago that had a driveway and patio done by AA Concrete Solutions. ***** has NEVER CLOSED THE PERMIT. The previous owner, an 82 year old woman, came to me in tears yesterday and shared every communication they had over the several year period. She may have lost $10,000 that was held back to close the permit. There is NO EXCUSE to not follow through and complete the job. I have the texts with all of his promises to get it done.

  Business Response

  Date: 10/22/2024

  We always replied customer. They need to pay permit fee in order to open permit and call final inspection. We already have information to see how can we resolve this matter directly with city of Tamarac.

   

  thank you

  Customer Answer

  Date: 10/28/2024

  I have agreed to pay to reopen the permits.  I have sent him the form to complete for the City of *******. Once completed, they will notify him. Once he then notifies me, I will pay the fees. I have the contractor's word he will have it closed within 30 days. Please leave this open until this is resolved. Thank you.

  Customer Answer

  Date: 10/28/2024

  Most Recent Message

  Date Sent: 10/28/2024 11:26:25 AM
  I have agreed to pay to reopen the permits.  I have sent him the form to complete for the City of Tamarac. Once completed, they will notify him. Once he then notifies me, I will pay the fees. I have the contractor's word he will have it closed within 30 days. Please leave this open until this is resolved. Thank you.

  Business Response

  Date: 10/29/2024

  Ok we follow thro the city for now until we resolved this matter 

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-11-2023 we signed a contract with ***** from AA CONCRETE SOLUTIONS for a driveway. We gave him a check for $3200.00 which was cashed within two days.The permit application was finally applied for on 9-5-2023. The city replied with corrections that needed to be made within 30 days. They were not made and the application expired. So we called ***** numerous times to get our money back. He has given us one excuse after another. We would just like our money back.

  Business Response

  Date: 06/17/2024

  we understand clients decided every minutes their project and who want to deal with, they called to get their driveway done by us. We pulled permit we paid 200 for front fee, which is not included. permit at *************** are not easy to deal with it and we didn't addresses the correction into the time frame they gave us, so they canceled that application. clients called city and verify this so he want to cancel the project. Later on he called us to reopen the project and he want $2000 discounts on of total $9000 cost of the driveway project. which we find not good after he signed a contract. so we talked about some discount but not that amount. 30 days later he called again to cancel the project because he find better deal and he is now want his money back. ***** one of the salesman who the clients deal with it send a letter February 26th and we find out no one see the email at the office so we are gonna pay him back but will we take 10% of the contract as he signed and we wont charge for any fee from the city we apologies for the inconveniences we urge to resolve this matter     

• Initial Complaint

  Date:10/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  data of transaction 2020~amount paid 8000~business/contract stated two things were to be done;1)concrete slab 2)retaining wall nature of dispute no retaining wall was built and now the concrete slab has a major crack all way through because of failure to do so no effort to reach out and resolve from business/contract First, the contract that I signed, which matches my driver's license, does not state that cracks are not covered under the warranty.Second, you did not complete the work as requested. The contract that I signed states that you would build a retaining wall, but you failed to do so, as evidenced by our email exchange from 2020.Third, you failed to comply with the contract's "all work is guaranteed to be as specified" clause.Fourth, you failed to uphold your website's "100% satisfaction guaranteed" policy.

  Business Response

  Date: 10/26/2023

  Hi *****, I contacted you thro Instagram, but you gave me not choice you DID NOT CALL AT MY CELL PHONE ONCE, your project was made 3 years ago. We did all protocol from our side, concrete can crack anytime, you should hire and Architect to resolve this matter, you need a professional Engineer or Architect. As a concrete company we did all protocol in order to prevent crack remember this was mad 2019 

   

  thank you