Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a vehicle shipped on 8/20/2024. Driver placed a ratchet strap across the hood during transport and it damaged the hood badly.The driver dropped the vehicle off at 11:30 PM the night before the scheduled delivery time so I wasnt able to inspect the vehicle. Reached out to National Auto Transport 6 times and was told someone from the claims department would contact me. No one ever called me back.Finally reached someone today and the *** told me that it was probably damaged before the driver picked it up. The paint on the truck is otherwise flawless. The damage was undeniably caused by a ratchet strap. He then informed me that they would not be processing a claim. He could not have cared less about the ************* Im left with a body shop repair bill that was unnecessary.

  Business Response

  Date: 10/21/2024

  Hello BBB,

  we are not National auto transport, as the complainer states.

  please remove this complaint.

  thank you.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22443209
  
  I am rejecting this response because they are the company I used. In my original narrative, I mistakenly typed National Auto Transport. Its National Auto Shipping.

  Regardless of what I typed, this is the company I used. The driver damaged my vehicle and they are doing whatever they can to get out of taking responsibility.

  They need to pay for the damages.

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 10/22/2024

  we were not able find your reservation because you didn't mention your order number or any information about your vehicle and you were not the contact person for pick up.
  after a deep search we found you order that you placed on August 20th, 2024.
  2021 **** f250 that was picked up from Copart.
  the vehicle was in a very poor shape as you can see on the pictures below, and it wasn't safe to transport without strapping the hood to prevent it from flying off while in transport.
  in addition, you requested the driver to deliver at night and leaving the vehicle without you being at the drop off location.
  two weeks after your vehicle was delivered you called to report a damage to the hood.
  as per carrier terms and condition that you signed and authorized all claims must be noted on the bill of landing and all loss parts are not subject to any claim.
  All that was explained to you when you reached out to our office 2 weeks after your car was delivered, 
  BBB and all readers please see full images of vehicle that **** is trying to claim and complain.
  we are sure you can understand our respond.

  thank you 

  
  

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22443209
  
  I am rejecting this response because:

  There are several things in your response that arent true.

  1. The vehicle was not in bad shape. The hood latch was disconnected by the body shop. The driver should have secured the hood by the bar under the hood and not by placing a strap over the top. That is common sense.

  2. The driver contacted me the night before the scheduled delivery and requested to drop it off early so he could get to his next delivery sooner. 

  3. I immediately reported the damage by sending an email with detailed photos to which the company did not reply. I called several times as well getting the run around.

   

  Looks like this company isnt going to do the right thing which isnt surprising. I should have checked BBB before using them. I will make it my duty to warn everyone not to use them.

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted National Auto Shipping to perform a service for me. This company had a pickup window of September ******* to September the 29, 2024 to pick up my car, but they never did. This company took a deposit of $295 that they refuse to refund although a service was never provided.

  Business Response

  Date: 10/29/2024

  Hello BBB,

  this claim is denied because ****** incurs processing fee of $250.00 for cancelling the driver when he was on his way to pick up his vehicle. a refund of $45.00 was issued back to his card from his deposit payment of $295.00 as he attached on his complaint.

  we provided him the phone number of the driver directly so they can communicate after or before office hours, and he knew that the driver was almost at pick up location in ************** 

  our cancellation policy is very clear about the fee of cancelling with in 72 of pick up.

  ****** is not sharing the fact that he was already refunded $45.00 on the day he cancelled his order; and requesting a refund of $295.00. He knew that his processing fee is $250 when we called him to confirm that he indeed cancelled the driver.

  He is well aware of his action and had absolutely no consideration of the driver who spent money for fuel and tolls to reach his location to provide service.

  Thank you.

   

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22358330
  
  I am rejecting this response because: 

  The agreed and set pick up window for my car was September 27th-29th 2024. I called September 24th to makes these arrangements  and this pickup window was agreed on. Neither 9f those days did National auto shipping  pick up my car. Because, the didn't pick up my car During the scheduled pickup time it caused me to miss my flight and to get back home late because I had to reschedule my flight. When i originally sent the complaint I had not received a refund. And rhe partial refund is unacceptable, because you did not provide a service that driver was never coming because there was not a driver  no one ever called to confirm with me pickup.  Anytime I talked with a representative from National auto shipping it was because I called to inquire about the status.  ************ is unprofessional and inconsiderate of my inconvenience caused to me. They never had a driver to pick up my car and continued to lie to me about the status of my car being picked up. ************ took my hard earn money and is getting away with it simply because they say I canceled. No you never had anyone to pick up my car because if so provide the proof that you or that driver called me about pick up.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 10/30/2024

  BBB Members and Readers, 

  This will be our last response  in regards to this complaint, we were very clear on the resolution and will not spend any more time to explain the obvious as it is in our cancellation policy. this deposit  was charged on the 23rd of September with given first (estimated  available  pick up starting date :  ) as the 27th and ( Estimated pick up date:  ) as the 29th. since the driver arrived to (IA ) in the late hours of the night  it was to late to pick up he then attempted to pick up the following DAY  (on the 30th). for privacy purposes the call log will not be published . but the proof of the  driver attempting to pick up is attached. 

  Please close this complaint, thank you for your great judgement. ( for the customers privacy the plate number was practically blurred). 

   

   

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22358330
  
  I am rejecting this response because: That picture is not from your driver it is from the driver that was hired with EZ auto shipping. Because if you can show this picture why can't you show the call log to prove you called Me?
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Tesla was picked up by National Auto Shipping on June 19, 2024, for transport from *********, ** to ***********, **. The driver, who spoke no English and used ****** Translate, struggled to load my inoperable vehicle, eventually using another customer's car to tow mine dangerously. The driver used a rope to tow my car to the trailer, jerking it on board in a process that took two hours, likely causing damage. It was too dark to inspect my car properly, and the driver left without providing a bill of lading. When my car was returned on June 29, the front bumper was crushed, and the front trunk wouldnt open. I contacted National Auto Shipping on July 1 to file a damage claim, but their claims department was closed. After multiple attempts, I spoke to *****, who was unhelpful and did not follow up. She promised to call back but never did, repeating this pattern for weeks. When ***** finally responded, she claimed I took too long to file the claim, despite my repeated attempts. She said they needed time to find the bill of lading and photos. I eventually contacted the driver directly myself, who initially ignored me but eventually sent manipulated photos, including one obvious fake.The fake photo showed my car much cleaner and with grass in the background, unlike the real photos that showed only pavement and a dirty car. Metadata inconsistencies also indicated they he used a iPhone 14 Pro Max, while the FAKE photo says unknown which appears to be a ****** image. I confronted National Auto Shipping with this information. The supervisor denied responsibility, blaming me for not noting the damage on the bill of lading, even though the car was dropped off at a repair shop in ***** without me being there to sign off. The supervisors refusal to take accountability for their unprofessional driver, who speaks no English, does not know how to properly load an inoperable vehicle and fakes photos, is absurd and unacceptable. They must be held accountable their negligence.

  Business Response

  Date: 07/29/2024

  What is absurd is that you would allow someone to transport your vehicle with a rope! This is not how we conduct business, if such occurred you would have called right away panicking, and/or recorded this scenario happen why would you tell us a month later. Inoperable vehicle are loaded with a winch or Forklift if one is available at pickup and is advised to all customers whom place reservation with us. We have answered your calls 90% of the time out of the 50 calls you call a day. Its absolutely absurd that you are upset with National Auto for not resolving this bogus claim.

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22047171
  
  I am rejecting this response because: It is not my responsibility to instruct your so-called professional drivers on how to do their job. I know nothing about how to load an inoperable vehicle, so it is absolutely absurd that you expected me to intervene. This response once again proves that National Auto Shipping is not taking responsibility for their drivers and is instead shifting the blame onto their customers. Furthermore, I did not call a month later; I called the next day that your office was open to report this issue. However, the claims department was only open one day a week, which is absurd in itself. The person in the claims department was also incompetent, did not know how to do her job, and was unable to efficiently process a damage claim, stringing me along for an entire month. Instead of trying to deflect the blame, how about you focus on hiring actual drivers who know how to do their job, rather than hiring drivers from the street who dont speak English and like to submit fake drop-off pictures.
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 08/26/2024

  Sir, you tried to submit a claim over the 15 days allowed (per our terms and conditions) once your vehicle has been delivered to its first destination. Also, since you are well aware how an inop vehicle should be transport you still did not inform anyone until when you called to submit a claim. Now, it worries you to say something or it just for your personal gain of this so called claim.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22047171
  

  That is false, I called to submit a claim as soon as I received my vehicle back. My vehicle was delivered to its first destination on Saturday June 22 at 1 pm and then dropped off to me on Saturday June 29 at 8pm. The first time I contacted National Auto Shipping to report this claim was on Monday July 1st at 12:46 pm, the first day your office was open, which is well within the 15 days you mentioned. As I have stated multiple times before, when I called, the employees at National Auto Shipping informed me that the claims department was not open. I continued to call back multiple times until I finally reached your incompetent claims department employee who barely spoke English and did not know how to do her job. She repeatedly told me she was "working on the claim" each time I called, stringing me along for an entire month. It appears that the employees at National Auto Shipping are trained to intentionally delay and deceive their customers to prevent them from receiving any compensation. This is unsurprising, given the fact that you also hire shady drivers who send fake drop-off pictures. Additionally, I want to reiterate that I do not know how an inoperable vehicle should be loaded, but your delivery drivers should. I was unaware of any possible damages until after I received my vehicle, which is why I submitted a damage claim as soon as I saw the damage. It makes no sense to report a damage claim before I know that the damage has occurred. National Auto Shipping is clearly aware of this but continues to make excuses and shift the blame onto their customers. I have yet to see ********************** take responsibility for their actions and very shady business practices.

   

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely professional prior to securing your service (Deposit) then they will cease to respond to your emails and will treat you like you are bothering them for simply inquiring about updates. My pick up window was May 15th-16th. I reached out for confirmation on the 10th and was told I will receive confirmation on the May 13th or 14th the latest- NO CONFIRMATION was received. I called on the 15th and was confirmed we are still good for the 16th. The 16th arrived and nothing was heard, when I reached out I was told the transport was having maintenance issues (They didn't inform me until I inquired). On the 17th I was informed it was the *** restricted the truck and not maintenance issues (Different customer service reps giving me different updates). Later on the 17th, the suggested options to move forward were (since I have to catch a flight that night): 1) Park the car somewhere and leave the keys 2) Drive the car to a depot in *********** (Initial pick up was ***************) and leave the car & keys there. 3) Pay extra for a concierge service. I had no confidence in their abilities to actually do what they said they will- no change I will leave my vehicle out nowhere. The game plan agreed on was I will change my flight to May 18th and the driver will pick up the vehicle from the airport. That was the last time I was able to get in contact with any reps from that company. I reached out on May 31st for a refund of my deposit and I was informed that I cancelled 10 days and they charged $150 for doing so. even though their terms and services says if they can't provide a driver 15 days after the pick up dates they will refund 100% of the deposit. They can't provide a proof of my cancellation since it was over the phone but their cancellation policy is that the request must be emailed to them. Their customer rep I spoke to was *********************.

  Customer Answer

  Date: 06/02/2024

  The business claimed I cancelled 10 days ago before my request for cancellation (May 31st) then how come they have just send the refund amount?
  

  I will be okay with the $150 fee if they are able to show proof that I cancelled BEFORE 31MAY

  Business Response

  Date: 06/21/2024

  thank you for giving me a chance to respond to this complaint.

  As per our terms and conditions, that Moudjahid authorized it clearly states that all dates are estimated.

  we kept him updated of the delay and when he left to the airport to meet, the driver couldn't reach him.

  as a result, his transport order considered canceled. we processed the due refund to his credit card and retained $150.00 processing fee and he authorized in our cancellation policy.

  he then called us was on 5-31-24 requesting to cancel his transport order that was already cancelled. 

  due refund was already issued, and this complaint should be closed.

  I feel that Mr. ********* should remove this complaint from BBB with all the personal and credit card information he posted for the public.

  Thank you

   

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21787607
  
  I am rejecting this response because, I would be satisfied if Auto National Shipping prove their claims:

  1) If the order was cancelled due to the driver inability to reach me then how come National Auto Shipping refunded me on May 31 2024 (The day I called) and not days following their inability to reach me around May 17 2024?

  2) Provide proof that the driver made attempt to reach me.

  3) Provide proof that I cancelled (********************* stated that cancellation request must be made writing).

  
  Sincerely,
  
  ************************

  Business Response

  Date: 07/23/2024

  ****************** cancelled with an agent over the phone on May 17th,when he advised the agent an option for the driver to meet him at ****************** before his departing your flight. Mr *******, tried to be clever and sent an email on May 31st to cancel. Either way on May 31st it is exactly 15 days from his estimated pickup of May 6th per Mr. Ibrahim attachment of his signed contract.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21787607
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************

  Business Response

  Date: 07/23/2024

  Thank you BBB

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them to ship a motorcycle from ****** to Alabama. I incurred a fee of $100 due at delivery due to pickup issues (which I accepted). My friend had it in the shop with the purchase of a brand new battery that the dealership installed. National Auto Shipping asked how I was paying the fee and I informed the company I was paying with cash. I got a call saying the drivers would be at my house between 7-8pm. I got contacted they were 30 mins out 2 different times. After that I was contacted via text stating I should tip the drivers since they took the utmost care of my motorcycle. I purchased the motorcycle from a personal friend. He cleaned the bike before it was picked up. When it arrived, the motorcycle looked as if it had been left out in a dirt field. There was a vehicle that had been pulled in behind my motorcycle that was extremely dirty. The motorcycle was absolutely dirty and battery dead to where the bike would not start. We pushed it up to my house and put in the garage. I was very upset that it was that bad and the drivers couldnt speak English. I was very unhappy and they handed me a phone to sign and pay them. I asked them to show me the document I was signing due to communication issues from the start. It stated that everything was in good order, clean, running,etc. I made the proper marks to the document and proceeded to sign and handed the money to the driver and told them to leave. Shortly after I was asked for the photo proof of the money and told that I needed to pay the drivers. The drivers texted me asking for the money that I paid them when I signed! I was getting threatened to pay since I didnt have a photo of the payment. Ive messaged the company as well as my wife has. But this is ridiculous, and extremely unprofessional!

  Business Response

  Date: 03/12/2024

  Hello BBB,

   

  This Complaint has been resolved, we issued a check to the Customer to have his bike detailed.

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over Labor Day weekend 2023, I had this company ship two cars from **** to Montana. I was given a quote for an open trailer and another quote for an enclosed trailer, it was $700 more but since both cars were newly restored and over 60 years old I opted to pay more for the enclosed trailer. The driver showed up with an open trailer and both cars coated in bugs. I told the driver that this not what we agreed to and I was deducting $700 from the payment, he said if I didnt pay in full he was keeping the keys. I paid in full and immediately called their office, I talked to ***** who I set this up with and he confirmed it was supposed to be an enclosed trailer and he would have his boss call me to resolve it. After several days of no return call I called again, ***** was out so I talked to the woman that answered, she assured me that someone would call me to resolve this. I called several more times and never talked to anyone that could fix this and have never received a call from anyone there. This is bait and switch, these people have no business running a company that works with the public.

  Business Response

  Date: 09/29/2023

  We apologize for ************ confusion as we have explained to him every time he calls that document he signed show Open Carrier for the rate he paid.

  Business Response

  Date: 11/01/2023

  Upon reviewing the customer complaint it does not specify any damage claim that needs to be repaired. Again, ************ is confusion as we have explained to him every time he calls that document he signed show Open Carrier for the rate he paid.

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20660379
  
  I am rejecting this response because: I have 2 estimates from them, I chose the higher priced option for an enclosed trailer and I paid for an enclosed trailer, they shipped on an open trailer. When I called ***** confirmed it was supposed to be an enclosed trailer, he stated that somehow the paperwork must have gotten changed. I certainly didnt change it and I was overcharged by $700. Any honorable company would admit to their mistake and refund the $700. I am asking them to do what any decent company would do, they know what happened and they know its their fault. If they refuse to make this right they are admitting they are common thieves.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/13/2023

  ************, did release his vehicle to an open carrier and services were rendered.

• Initial Complaint

  Date:09/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction took place on August 17th 2023. The merchant agreed to pick up my vehicle and transport it to Georgia. After the deposit was made in the amount of $295, on the same day (8-17-23) I never heard from the merchant again. They were supposed to pick up the vehicle on September 6th-7th I had to call several times per day to try and get information regarding my vehicle pick up and they always told me that they didn't have any information from dispatch or the driver and would return my call. I never got a phone call or email from the merchant. On one of the calls, I asked if there was any other way to get updates from them and was told that the only way is to call repeatedly. Their site states that they offer 24/7 customer service, which is false. The voicemail states they check often and return calls, which is false. I also sent a text, which was ignored because the representative I spoke with after calling again told me that she received the text and didn't reply because she didn't have any information. I ended up finding a different service that was able to pick up my vehicle last minute (9-8-23) and had it delivered from ***** to Georgia in 24 hours. I was given a partial refund but would like to obtain the remainder of my money because I got absolutely no service at all from this merchant - they failed to do everything but collect money.

  Business Response

  Date: 09/29/2023

  The customer agreed to our cancellation policy 

• Initial Complaint

  Date:04/25/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/22 National Auto Shipping was contacted to transport a motorcycle from an auction where I purchased the motorcycle. They subcontracted with another company to transport. I was told the motorcycle was picked up on 12/28/22 by their subcontractor. After, continued contact with National Auto Shipping I was told the motorcycle was in route and driver was in ********** on 1/03/23. I then was told on 1/05/23 the motorcycle had been stolen in *****, *** at the drivers Apartment complex parking structure. The driver flew back to ********** without filing a police report and returned to *****, *** to file a police report approximately 8 days later. Why leave ***** without doing this?? I then entered a claim with the drivers insurance *** which was denied due to exclusions in his policy. I am out of pocket $6,500.00. The entire process has been exhuasting. No communication with their subcontractor and he lied about his location. National Auto Shipping has washed their hands on this whole matter and would not return my phone calls. The motorcycle apparently had been sitting in his truck from 12/28/22 to 1/05/23 at his home location. This company business practices has been terrible. I've asked to speak with the owner of this company and have never been contacted. I can't believe this company is still in business. I was told to read the "terms and conditions" of the inital contract I entered which had to be obtained through their website. I never hired or entered into any contract nor was I provided any information on this subcontractor they hired. This business has led me continued pain and suffering along with the time I have lost in this terrible transaction. I was also billed $295.00 for something I never even received.

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National Auto brokered my vehicle shipment without my consent. I had a signed contract with another broker and because of National Auto, I was forced to pay additional money on delivery. This was negligent on their behalf and borderline theft.

  Business Response

  Date: 04/19/2023

  Upon ******************** inquiry; we provided him the driver information to confirm the driver was in fact available to pickup the same day(April 11). He contacted our affiliated driver after we provided him the information and went behind our back. We have yet to receive any payment or signed contract from ********************* 

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/30/2022 National Auto Shipping charged $295 on my credit card (screenshot of the charge from my credit card is attached) as a deposit amount with a promise to pick up the vehicle by 07/5/2022. By the end of the week, my vehicle was still not picked up, thus a dispute was submitted against the charge made on 06/30/2022 with my credit card/bank as the result of National Auto Shipping's failure to deliver the service as promised and also not willing to refund back my payment Come the following week, on 07/14/2022 they called and said they have a driver on site and were able to pick up the vehicle right away but needed me to make another payment of $ ************* (email of asking & receiving the Zelle payment attached) National Auto Shipping has then turned around and submitted a claim against the credit card charge dispute to keep that amount as well. At the end of the day, National Auto Shipping kept both payments and had gone radio silent to my call, text message, and email. Service was provided but they kept both payments; however, they need to refund one of the payments

  Business Response

  Date: 11/02/2022

  this matter has been resolved and refund was issued to customer