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Business Profile

Auto Services

VinSeeker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,047 total complaints in the last 3 years.
  • 918 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vinseeker advertises a car report for $1.00. Vinseeker charged my credit card $29.50.

    Business Response

    Date: 07/30/2025

    Hi *******,


    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.


    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.


    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.


    Ive successfully canceled your account and subscription and issued a $29.95 refund back to the card on file.


    Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today.


    We apologize for the inconvenience and thank you for reaching out to our support team.


    Warm Regards,


    ****** *.
    CS Manager

    Customer Answer

    Date: 08/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Lagnier

  • Initial Complaint

    Date:07/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received the car report. I sent two emails and tried to contact them by phone, but no one helped me.

    Business Response

    Date: 07/29/2025

     

    Hi *******,

    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.

    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.

    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.

    We sincerely apologize for the error in the report you received. 

    As per your request, we have canceled your subscription and processed a refund of $1. 

    Please note that your bank may take a few days to release the funds.

    To ensure a smooth refund process, we recommend refraining from disputing the charges with your bank, as this could delay the refund.

    We regret any inconvenience this may have caused and appreciate your understanding. 

    If you have any further questions or require assistance, please don't hesitate to contact our support team.

    Thank you for your patience and choosing **************************

    Warm regards,

    ****** *.

    CS Manager

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:07/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vin report for $1.00 for a 7day trial for 30 reports. 10 minutes later i was also charged $4.95. As soon as i noticed charges that same day I called and sent email to refund and cancel. I received an email that they canceled my account but no refund. Disputed with ****** and they sent ****** some bs that says their charges are accurate. This report is not accurate on my car and nowhere does it say I willl be charged $5.95 in 10minutes.

    Business Response

    Date: 07/28/2025

    Hi *******,


    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.


    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.


    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.


    Ive successfully canceled your account and subscription under ********************** and issued a $5.95 refund back to the card on file.


    Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today.


    We apologize for the inconvenience and thank you for reaching out to our support team.


    Warm Regards,


    ****** *.
    CS Manager

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:07/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/20/25 $5.95 VinSeeker, LLC I ordered a detailed report for a VIN (Vehicle Identification Number) for a used car we were looking to buy. I order the detailed VIN car report and the document generated a blank document. I tried numerous times to settle this with VinSeeker directly but they wouldn't do anything about it. They could care less. I even sent them documentation showing them the report they generated for me.

    Business Response

    Date: 07/28/2025

    Hi *****,


    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.


    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.


    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.


    Ive successfully canceled your account and subscription and issued a $5.95 refund back to the card on file.


    Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today.


    We apologize for the inconvenience and thank you for reaching out to our support team.


    Warm Regards,


    ****** *.
    CS Manager

    Customer Answer

    Date: 07/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered vehicle history report supposed to be $1.00 then they charged me an unknown fee of $4.95 on top of that. The report didnt have any of the info i needed and what it did hav, half of it was wrong. Cannot contact due to automated phone and no option to speak to anyone and they dont respond to email support.

    Business Response

    Date: 07/22/2025

    Hi ***,


    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.


    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.


    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.


    Ive successfully canceled your account and subscription and issued a $5.95 refund back to the card on file.


    Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today.


    We apologize for the inconvenience and thank you for reaching out to our support team.


    Warm Regards,


    ****** *.
    CS Manager

    Customer Answer

    Date: 07/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple days ago i bought the one dollar vin report online a few days later around 7/18/25 i was charged ***** from ************************** for a monthly subscription i did not buy .

    Business Response

    Date: 07/22/2025

    Hi ******,


    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.


    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.


    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.


    Ive successfully canceled your account and subscription and issued a $29.95 refund back to the card on file.


    Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today.


    We apologize for the inconvenience and thank you for reaching out to our support team.


    Warm Regards,


    ****** *.
    CS Manager

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ************

  • Initial Complaint

    Date:07/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I ordered one car vin report for $1 for a car I was buying. Then I get charged $29.95 for subscription that was not explained when I got the first report. I called and spoke to someone who said they would cancel and refund. My bank sent them a letter and they refused to refund the money.

    Business Response

    Date: 07/22/2025

    Hi *****,


    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.


    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.


    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.


    *** successfully canceled your account and subscription and issued a $29.95 refund back to the card on file.


    Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today.


    We apologize for the inconvenience and thank you for reaching out to our support team.


    Warm Regards,


    ****** *.
    CS Manager

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased two $1 vin reports and a week later this company charges $29.95 on my account for a subscription! No where did it say I would be charged. Im very sad these people scammed me :( Ive been having bad luck and needed to buy a car **** even more bad luck my way! I need a refund and I dont even want a subscription!!

    Business Response

    Date: 07/22/2025

    Hi Chyan,


    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.


    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.


    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.


    *** successfully canceled your account and subscription and issued a $29.95 refund back to the card on file.


    Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today.


    We apologize for the inconvenience and thank you for reaching out to our support team.


    Warm Regards,


    ****** *.
    CS Manager

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:07/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many other complaints on here: I ordered a single report for a single car for $1.00. A week later, a $29.95 charge apoeared through ******. I did not authorize nor approve this charge. Nowhere, when signing up for the single report, does it state that one will receive future $29.95 charges. This company is fraud and a scam. Refund me my $29.95.

    Business Response

    Date: 07/20/2025

    Hi *****,


    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.


    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.


    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.


    Ive successfully canceled your account and subscription and issued a $29.95 refund back to the card on file.


    Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today.


    We apologize for the inconvenience and thank you for reaching out to our support team.


    Warm Regards,


    ****** *.
    CS Manager

    Customer Answer

    Date: 07/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:07/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this business falsely charged me for a subscription fee, but I never signed up for subscription.

    Business Response

    Date: 07/17/2025

    Hi ********,


    This is ******* the **************** Manager and I happen to see your email so I took the initiative in sending you a reply.


    I sincerely apologize for the confusion this may have caused on your end but rest assure that Im here to assist you regarding your concern.


    We truly value our customers feedback so we thank you for reaching out to us regarding this matter.


    Ive successfully canceled your account and subscription and issued a $29.95 refund back to the card on file.


    Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today.


    We apologize for the inconvenience and thank you for reaching out to our support team.


    Warm Regards,


    ****** *.
    CS Manager

    Customer Answer

    Date: 07/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** Sadegh ********

VinSeeker is NOT a BBB Accredited Business.

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