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Business Profile

Auto Rentals and Leasing

ACO North America, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for ACO North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ACO North America, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 73 year old mother with a clean driving record was rejected from renting a car (despite paying $5 to make a reservation) because they dont rent to anyone over 70 years old. Filing a complaint with the **** for discrimination. This company should not be allowed to accept money for reservations without confirming the age first and if they arent able to accommodate the reservation they should refund the $5 to the customer

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a car through Expedia the cost was *****. When I went to pick up the vehicle, it was an airport offsite facility. I went into the trailer and there was a virtual screen. A voice came on and acknowledged my reservation. She then proceeded to advise me that there was going to be an additional ***** per day added to the reservation for Sunpass. I advised I was not going to use any toll roads. I was going straight to Jupiter on 95, a non-toll road. I declined Sunpass. I was also advised that I was going to be charged an insurance service fee of ***** per day, again I declined. I have full coverage insurance that was provided when I made the reservation. I also was told that there was a ****** refundable hold on my charge card. I can understand that one. This company charged a low rental price to get you in then charged you with a bunch of bogus fees. Since they are offsite you as a consumer are stuck. This not acceptable. All charges should be upfront. I also contacted Expedia, where I booked this rental and they were of no help. I think as the general contractor they should be responsible for handling this complaint and getting my funds reimbursed. They declined any help and would not even supply me a copy of our conversation. I want my $159.95 back, they charged me for services that were not used or provided and declined. This company did not do any insurance work on the car I rented, nor did I use any toll roads. I was charged for services and products I didn't use.

    ACO North America, Inc. is NOT a BBB Accredited Business.

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