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Business Profile

Auto Parts

Prota Auto Parts LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Prota Auto Parts LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prota Auto Parts LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a engine from Prota Auto Parts LLC which is a junkyard located in ************* *********************** is the name of the sales reprsenitive sold me a 2020 Mustang ecoboost engine for the price of 3050 dollars. The purchase was made on November 14, 2024. I received an email saying that it would take 2-3 weeks for delivery but till this date March 23, 2025 I still haven't received anything nor had the responded to any of my emails or phone call.

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The order was placed on September 23, 2024, for a total of $3,058. When the delivery was delayed beyond the expected timeframe, I attempted to contact the business for an update. However, my messages were repeatedly ignored. It was only after I mentioned the possibility of involving the authorities that they finally responded. At that point, they informed me that they were experiencing difficulties shipping my order and assured me that I would receive a refund since the order could not be delivered. They stated that the refund process would take approximately 10 days, but despite their assurance, I never received my refund.

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with a customer service *** about getting a motor for the ***. Here are the details of your order:Part: Engine Order Date: September 6, 2024 Vehicle Mileage: ****** miles Technical Specifications: 1984 ************* Amount Paid: $1,200.00 Expected Delivery Time: within 2-3 weeks they received payment it is not 3 months later not motor. We called a month ago and they stated there was an issue with the shipping so they would be refunding the money. No refund either.

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a transmission and was supposed to receive in 3 weeks after not receiving it for a month I called and they said they would refund in 7 to 10 business days well a month later and nothing still

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an engine and suspension parts for a car and was told 4 week for delivery. After 4 weeks i chased them and finally got an answer that I needed to wait another 2 weeks for delivery. After no delivery I then chased them again and then they said that they needed another 2 weeks to deliver. I told them I wanted a refund. They sent me an email saying it would take 2 weeks for a refund. After 2 weeks still no refund so I chased them again and finally after a week I got an email saying that I was to ***** ***** as they were holding their monies. I chased zelle and they were not able to get the funds back. I am now chasing Prota auto parts again. I transferred the money to them on the 9th of September 2024.

    • Initial Complaint

      Date:11/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father spent weeks looking for a transmission for me. Paid 1,000$ for a transmission that would be delivered in 3 weeks. They have ignored all my calls and text after payment was made. I am obviously not getting a transmission, so I want my money back.

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/20/24 I spoke with a man name **** with (Proto Auto Parts LLC) for a *** 2016 motor replacement, I was supposed to get it deliver within 15-20days max, when they sent the invoice for the dollar amount for ***** which I paid and asked for a transaction number I informed that their customer care will reach out which, I got an email from a ***** ******** the next day and she didn't provided with the transaction number as I thought informing me that the part needs to be inspected then they will send me a confirmation email. I reached out after almost 3 weeks and was informed they weren't able to deliver and that a refund will be issued and it will take 5-10 business days, 2 weeks later no refund and I contact them back was informed it will take additional 10 days. I could their services and was informed a manager will reach out but, I couldn't and ***** blocked my number and they are not answering my calls, or paying me back. I just want my refund. I will take legal action if I have to.

    • Initial Complaint

      Date:11/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an engine Oct 4th 2024. They requested wire transfer to a bank in AZ of $2250.00.I received a confirmation email with expected delivery of Oct *****th. No engine arrived as of Nov ********* #s not working and the one active phone has automated text response apologizing they missed my ******* reply from them via email after several attempts.A months salary sent to scammers...No tracking number, no human to speak with. Based in *******, but lives in *******.

    • Initial Complaint

      Date:11/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a transmission on 9/11/2024 for ******. It was suppose to ship 2-3 weeks. I have not received anything. This company has blocked me and will not communicate or give me my money back. I wired the funds per Prota Auto Parts instructions to ************. Prota Auto Parts' employee, ****, sent me a message stating he was leaving because he was unaware they were scammers. He knew. I just want my money back. BBB help me!!!

    • Initial Complaint

      Date:10/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called an ad placed in my area ******** market place. I originally spoke to a man and explained what I needed and he gave me a listing of what they had that met my need, so I agreed to send him the money. He transferred me to a woman that confirmed the order and payment details. On September 19, 2024, I transferred through an ACH payment from my bank, $841 to *********************, ************************************** for credit to Prota Auto Parts, LLC. The woman I spoke to told me they would start filling my order when the payment was received and I the part would be shipped in three weeks. I did not write down the names of either person I spoke to and they did not list a name on the invoice they sent. Not remembering that they said it would take three weeks to deliver my part, I called once after about a week to check on my part (an engine for my truck). I spoke to the same woman again and she was rather short when she answered and reminded me it would be three weeks before I received my part, so I waited. I should have received my engine by Thursday, 10/17/24. I waited until Monday and called again since it still had not arrived. I spoke to the same woman again and she was full of excuses and asked if I could wait another week or two. I told I did not want to wait after waiting so long already. So I requested a refund and she said they deposit my money back to may account within seven to ten business days. It has now been fourteen days since and I still haven't received a refund or an engine. I've tried calling multiple numbers that I had from my previous calls plus ones I found on the internet. If they ring at all, it is only for three rings and then they disconnect. I have not been able to talk to anyone. Prota Auto Parts, LLC may have a fancy impressive web site, but they are just scammers and crooks.

    Prota Auto Parts LLC is NOT a BBB Accredited Business.

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