ComplaintsforRengox
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a product from them thru their website (www.rengox.com) on 11/11/2023 after seeing their ad on ********* The item was delivered on 11/20/2023 and when I realized it was not working for me, I tried to contact them to return the item since it says on their website that they "back every sale with a 30-days money back guarantee" and it also says "If you don't like the product, if it just doesn't work for you, return it. Within 15 days of receipt, products purchased from us may be returned for any reason". But they don't have any way to be contacted except their email ************************************ which they didn't reply and there was no phone number listed on their website. I was finally able to reach somebody thru ******** messenger on 12/01/2023 and the person that replied told me that he'll process return but nothing happened so I follow up on 12/05/2023 and I told them that I'll report them. He then told me that he informed their customer service to send the steps for return. **************** sent me a link for return on 12/06/2023 but it was not working so I asked for a label sent to my email instead. I received the return label on 12/12/2023 and was able to mail the item on 12/14/2023. It was delivered on 12/19/2023 back to them. When I followed up thru email, they just said "Yes, we received it. Refunded!" but no refund was made on my credit card. I message them again thru ******** Messenger and their email about my refund but they never replied back up to now.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.