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Business Profile

Vitamins and Supplements

NeuraLife LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around 3/10/25 , I purchased the slim patch product from neauralife. Started using immediately . About 30 days later started noticing a severe red patch under my stomach where product was placed. Then immediately following, started experiencing severe itching. Dont know if it was some kind of allergic reaction. Therefore I can no longer use the product. Just know that I seek total refund of approximately ***** for the 4 month supply. Ill happily send the 3 boxes of the unused product along with the empty one if necessary.

    Customer Answer

    Date: 04/22/2025

    Just wanted to add that I did try to contact the company by phone 3 times & left messages, and they never returned my calls. Thats why Im contacting you. Wanted to see if I can resolve on my own first.

  • Initial Complaint

    Date:04/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16, 2025, I ordered only the neck massagers and when I was sent my receipt it included Neuralife Redlight Pro that I never ordered. I have emailed them back and forth and the last email they sent on February 19, 2025, they said they will give me a 25% return of my money. Multiple emails since February 19 and not replies. I have called multiple times at all times of the day and no one answers and asked to leave a message. No reply yet. I have a copy of the tracking number and it is still with them. They have taken $464.75 and I cant afford that due to being on **********. All Ive asked them is to give me my product or my money back.

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - 01/17/2025 - purchased neck device for $130.00 after seeing ad on phone - After checking email order confirmation information saw it was sent to the address of my attorney who I had sent cookies to for Christmas. It appears the cookie company input his address on PAY sight which I never used and somehow your company used it instead of my address!! Not seen on order but on confirmation order email. Tried to call immediately several times but no one answering phones (EVER) so I left a message and called several times. Also tried emailing to stop order that I had just placed but no reply even though home **** said 24/7 CUSTOMER SERVICE!!!

NeuraLife LLC is NOT a BBB Accredited Business.

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