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Business Profile

Parking Facilities

M&M Parking Management, LLC - Miami Beach

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/5/24, I parked my car at 6940 ******.When I came outside, my car was towed.According to Miami Towing Regulations, "Tow-away zone signs must be prominently posted with the storage facilitys name, address and phone number".The sign at the pay tower did NOT meet these requirements.The only sign that meets ALL requirements was broken off of the pole and was lying face down in the street as there is construction at the lot.I contacted the lot manager who directed me to the towing company. I got my car back after being called antisemitic words.I then messaged the manager asking for the owners names and numbers. He told me that I broke the sign and will file a police report. Then he called me a scumbag liar.This company is clearly in violation and unprofessional. Due to breaking miami towing code, I want a refund

  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/13/24, we parked at a location owned by this company. We paid the parking and when we returned to the car 2 hours later. The car was gone. We were responsible for the $280 tow bill on top of the $20 parking fee that we already paid. The company needs to refund our money for the parking and tow!

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/29/23 my Van ****** at 6:26am and left at 3:44pm paid ***** for parking as per their website ***** is for 24 hours of parking. i received a collection notice stating that my van overstayed and is charging me ***** when we paid for 24 hours and clearly only stayed 9 hours. This continues to happen every time one of my Vans pays for parking at this lot. I have several others that only stayed over a few minutes and i'm being billed for *****. How can you charge an overstay fee for not overstaying and how can you charge ***** for over stay when you only overstayed a few minutes and you normally charge **** for 30 mins, his parking lot is a complete rip off and should be closed down

    Business Response

    Date: 02/05/2024

    Sir,

    Sorry to heard that you experience that.  I am looking at your comment and we do not charge on websites that all and use our company as a legit parking lot. 

    It looks that someone scam you with parking for 24 hours. If you have proof of payment through our pay station machine, Please can you email it to me 

    ********************  As soon I find the receipt I will contact Proffesional parking to cancel your ticket. 

    Thank you 

     

     

    On 06/29/23 my Van ****** at 6:26am and left at 3:44pm paid ***** for parking as per their website ***** is for 24 hours of parking. i received a collection notice stating that my van overstayed and is charging me ***** when we paid for 24 hours and clearly only stayed 9 hours. This continues to happen every time one of my Vans pays for parking at this lot. I have several others that only stayed over a few minutes and i'm being billed for *****. How can you charge an overstay fee for not overstaying and how can you charge ***** for over stay when you only overstayed a few minutes and you normally charge **** for 30 mins, his parking lot is a complete rip off and should be closed down

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/28/23 at 6:27 pm I placed a call to M&M Parking at ************. The call was regarding a needed receipt at my card was stolen and I needed documentation. Upon beginning the call the man (employee) on the phone was extremely rude. Some things mentioned were "you're an idiot" , "you were probably drunk and forgot where you even parked", "go f*** yourself". This person was not only unhelpful and disrespectful but antagonizing as well. The call ended by him hanging up the line at 6:30 pm, upon being called back he responded with "someone that can help you will call you f*** you". This person needs to be fired and it is a shame how disrespectful he was to a lady. Shows the man his mother raised. I am filling this complaint along with a police report. I have recordings of the conversation and there will be consequences. I wish no further action as I do not want to deal with M&M parking ever again.

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the parking lot in South Beach on 8/22/2023 and paid $10 for one hour. I returned to the vehicle "OnTime" to find a tow truck placing the tow bar under my car. I stated that I was on time but by the time he placed the tow bar under my car and opened the window to address me it was 1-2min past the one hour. He said that its past the time and if I want to have him release the car I would have to pay him $180 in cash. He then got on the phone with M&M management for about 5 minutes or so and they said that they would not release my car. My friend proceeded to call the police but I told her that I would pay the money and deal with this later. The tow truck driver directed me to a BOFA ATM about 8-minute walk and a 10-minutes wait in line and I pulled $200. When I paid the tow truck driver he said I would receive a text msg as a receipt. I proceeded to leave the parking lot where there were 2 other cars parked and the tow truck driver was simply waiting to do the same scam he did on me. I did not receive any text and M&M is in on this scam. I want my $180 returned. If I need to provide more evidence I will as my friend took more pics of the situation.

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 29, 2023 I parked at a parking lot located at ****************** in Miami, *******. There was a sign at front offering event parking (this lot is close to the ***** ************************ I paid the individual who directed me to a parking spot and gave him the $30 listed on the sign. There were a number of men who looked official, doing the same thing in the lot. I subsequently received a notice in the mail that I did not pay for parking, which now has gone to collections. Is this a scam? I noted that the lot was full and we all paid the individuals ******* the lot.

    Business Response

    Date: 05/17/2023

    Good morning, i am sorry to hear of your issue, that's correct, the parking fee for the events is $30 and the employees at the lot are employees for our company, whoever we don't have that kind of system in that location, we dont issue tickets there at that lot,  so the notice for lack of payment did not come from **, you did what you were suppose to do, please contact the phone number on the ticket you received and please make sure the ticket has the same address of our lot ************************* you 

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/12/2023, I used a third-party application, SpotHero, to book a parking space at **************, Miami Beach, ** for the time period 3/12/2023 2:00 PM to 3/13/2023 1:30 PM. At 5:37 PM on 3/12/2023, my vehicle was impounded by a towing company, Tremont Towing, authorized by M&M Parking to patrol their lot. When I contacted M&M Parking by telephone, the agent instructed me to visit Tremont Towing and present my proof of parking. The M&M Parking agent stated that ************** would release the car if my parking was valid. They did not release my car; I was forced to pay a fee of $297.80.I have since opened a case with SpotHero; however, the "respondeat superior" in this case is M&M Parking, as they have authorized both Tremont Towing and SpotHero to conduct business at their lot. Attached are the parking reservation from SpotHero and the Impound Invoice from Tremont Towing.

    Business Response

    Date: 04/26/2023

    Good morning, we apologize for any inconvenience this may cause the customer on this day. M&M ********************, LLC offers parking options, with more than 100 parking lots and garages in Miami,  Miami Beach and ***************.

    Tremont towing offer ** their service when cars are parked delinquently in our properties and spot Hero offers their service online.

    This seems to be a Spot Hero mistake, not M&M Parking, LLC, not Tremont towing, both this companies were just doing their jobs, Spot Hero on the other hand failed to make the transaction the customer had with them directly efficient. 

    If the customer paid via the app Spot Hero directly then they should be responsible for the experience the customer had and the towing fees, we cannot do their jobs, we just offer the parking location. If you paid them directly like in this case, they should respond, we have no access to their records or transactions, that's what we paid them for. If you paid Spot Hero and your car is towed because it doesn't show proof of payment in the system, then Spot Hero should respond to you. You paid Spot Hero, not M&M Parking, LLC not Tremont Towing. 

    **************************. 

M&M Parking Management, LLC - Miami Beach is NOT a BBB Accredited Business.

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