Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Nutriessential.com for 3 bottles of supplements on February 2, 2023. The receipt and charge to my credit card on February 2, 2023 was $179.93. I contacted the company by email on February 23rd to asked about my order status, as it had not been updated. The reply from Nutriessential.com was:"We have requested your shipping information from the international shipping department as it has been dispatched from the manufacturer to the vendor and will be proceeded to your address.Please bear with the process, it will be delivered to you shortly.And tracking information will be shared with you asap."When I had not received any tracking information by March 3, 2023 I asked, in writing for my order to be cancelled and a full refund be issued. This is outlined as my option in their shipping policy, ****************************************************** still had not received a tracking number by March 9th, and I informed them that if I did not have shipping confirmation or a refund by March 15 that I would start a dispute with my credit card company and file a complaint with the BBB. They suddenly had a tracking number for me the next day. Unfortunately, the package was never delivered to me. Nutriessential support first claimed that the bottles had been opened by customs but when I pointed out that the tracking information showed the package as delivered Nutriessential support claimed the package had been lost. I contacted the postal service and they confirmed that the tracking number Nutriessential support gave was never addressed to me. I believe they supplied a tracking number for someone else's delivery and claimed it was mine.All told, they have had my money for over 5 weeks, ignored 2 requests to cancel my order and issue a refund and wasted a good deal of my time.For three bottles of vitamins.Reading through the dozens of complaints on the BBB, I see I am not alone.I have attached receipts, emails and postal service chat history.

  Business Response

  Date: 03/29/2023

  We have rerouted the product back due to the delay from manufacturer since it was in back order and delayed for few days and customer needed to cancel so we have provided her the full refund as she has requested.

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some products from this website - Order #***** confirmed - The cost was $507 AUD. They have not sent the products and at this stage it looks to be a fake website processing orders and taking money. I ordered these products to help with my cancer therapy. ******************************* - this is the website - I would like other people to not be scammed by this website

  Business Response

  Date: 03/09/2023

  ****, we  are a US base company have been in business for over 18 years  with over ******* customers and have very good rating from the largest consumer rating agencies and do not appreciate customers that do not read our shipping policy and then they try to tarnish our good image. You placed your order from ********* and paid for standard shipping in which we have shipped it and will provide your tracking number again by email so please understand we are a US based company not ********** company so the products are sent from ** with the standard shipping by **** which to ********* can take a long time so please be patient and we assure you will have your products. If for any reason you need to escalate this issue then please send us an email to attention ******** who is the customer service manager and she will reply back to you asap. Thank you in advance for your understanding

  Business Response

  Date: 03/23/2023

  We have sent the tracking number for **** and we are providing it again here as it showed that it was shipped to the customer in ********* from US. We suggested for the customer to call his local postal office if he still not received his order since they probably have attempted to ship to him: tracking number: LH194487560US

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some supplements from nutriessential.com in the amount of $87.14 order number *****. I received an email saying it was confirmed but I have not received the supplements and when I look up the order status on the shop app it remains order received but hasnt progressed passed that for a month. I emailed them about it and they have not emailed me or contacted me back in any way. I sent an email requesting my money back. Ive read of others on your webpage that have had similar experiences.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase of one of their products. I paid with my credit card. I discovered this product was an illegal substance that would not allow my order to be delivered. In ******, DHEA is illegal and cannot be allowed through customs. I did not know this at the time I ordered but immediately upon finding this out I contacted the company to please REFUND my credit card. They sent the product anyways and it was confiscated by ****** customs. I found this out via an email with the company when inquiring again about getting my refund. The company responded with an email stating they would sent the product with another name on it so it would be delivered to me. That is NOT ACCEPTABLE! This is a banned and illegal product in my country. I do not want the product. Trying to skirt around these safety measures should have consequences for this company. They did not provide tracking numbers without sending them more money. They offered a fake *** postal service tracking number that was NOT useful. I am extremely upset that this company is still refusing to refund my money and still trying to import an illegal substance into my country. I know this will reflect very poorly on me with ****** customs but I cannot stop them from sending this illegal product with a fake name on the package. I have sent many emails to ask for my credit card to be refunded and I get back is the run around on them being sorry I'm not happy. I am NOT happy! I made the mistake of purchasing a product from them that is banned in ****** without doing my research first....but is it too much to ask just to have my money refunded and be done with this? Why is this company still trying to ship an illegal substance to ******?All I ask is to be refunded in ******** dollars to my credit card.

  Business Response

  Date: 02/01/2023

  ******, 

  We are a US based company and has been in operation for over 18 years with over ******* customers and around 15% of these customers are international that we rarely have issues with and the ones that do not read our shipping policy are usually the ones that submit a complain with BBB but rest assure we are a very legitimate company and have a very good reviews in general. In your case, we have notified you since ****** might ban an ingredient coming from US which we do not fully know on keeping up with every country policies since it is changing on a constant bases. We have notify you that this product was not available in ****** and we will be shipping it from US under our Nutritionist name not a fake name instead of our company name since Customs in your country might hold the product if they see a supplement company name to check if any of the ingredient is banned in ******. Though rest assure that the product is not fake and it actually drop ship to us directly from manufacturer then ********** to you by **** as the manufacturer in US do not ship international. In any case, our director will follow up with you asap to address any other concerns you might have. 

   

  Thank you

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18959807
  
  I am rejecting this response because: You did NOT inform me this product was banned in ******. In fact...you said you had successfully delivered it to ******** customers many times. I DO NOT want this product, I asked for a full refund. Once again....please return the purchase amount to my credit card. I really don't understand WHY you are making this so diffulcult for a $ ***** refund!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/15/2023

  ******, 

  As we indicated in our shipping policy which is posted in our website that sometimes customs hold the products to check if any of the ingredients are banned in their country so we have no control of it and we do not have the information of each country regulations and policies since it is constantly changing anyway. Anyway in your case, the products were released at the end by customs and has been delivered to you. Please check the following tracking info: LH191711337US

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 18959807
  
  I am rejecting this response because: I will not accept nor will I consume a product with a banned substance in it. Whatever shipping/delivery system you used to get this into my country will have to return it to you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Nutriessential on December 26, 2022 and received a confirmation that the order was received and that I'd be notified when it ships. I waited several weeks for the product to arrive and it never did. On January 19, 2023, I attempted to call the company to inquire and received an answering machine message. I decided to write to the company and requested a refund on my order Order #***** and they responded back the next day saying that the product had been back ordered and would ship directly from the manufacturer or that I could order a replacement product. The company never had on their website at the time that it was out of stock (I believe it's on there now) and that it would be a back-ordered item. The replacement item they suggested was not comparable to what I had ordered, and again requested a refund. I also called the company and left a message with my order#, name and phone number as well. I received an email on January 21, 2023 that stated "We have not forgotten about your order and have reserved your products with the manufacturer so when it becomes available, they will be drop-ship directly from them or their main distributor with expedited shipping.If you wish not to wait for the back-order product then the following are being suggested as the replacement from atop leading brand of the *** that carries only GMP-certified supplements:". This time the products suggested weren't even in the same class as what I had originally ordered. This time, I demanded a refund. This back and forth has gone on too long and when a customer asks for a refund, issue them a refund. Post on your site when an item is a backordered/out-of-stock item, most importantly, reach out to them sooner rather than later that the item is not in stock. You are a healthcare products company, and people who order from your website *** have emergent needs. By the way this company operates, I am now wondering if it's an out-of-country scam.

  Business Response

  Date: 01/22/2023

  *****, we are US based company with over ******* customers who are mostly satisfied customers and have rating over 4 stars out of five from largest Customer Review companies. We did send you an option for 2 oz instead since 1oz became in backorder from same company and as well provide the second option which is to credit your credit card immediately if you wish not to wait for the 1 oz. Please understand we drop ship products directly from manufacturer which is usually a great advantage to the customer since they are assured that the product is not imitation of the real one as well as receiving the latest batches with expedite shipping which we get charge from manufacture higher then what we charge our customers especially since they send it expedite usually within 2 days unlike most of our competitors where they just send standard shipping which affect the freshness of the supplements. The only disadvantage when we drop ship is the fact that we at the mercy of what the manufacturer update us on the availability of the product so sometimes we are not aware until the next day if product became in back order which we do post the information in our shipping policy. Though rest assure your order has already been credited and should be back as a full refund in your credit card asap. 

  In good health,

  *******

   

• Initial Complaint

  Date:01/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered supplements from Nutriessential.com and never received them. A couple of weeks passed and no shipping confirmation so I contacted them via email to cancel the order and refund the money they withdrew from my credit card. They replied with an apology and would look into it. Never heard from them, so emailed again, then they said it was backordered. I stated I wanted to cancel it once again. They said they'd look into it. After several emails and excuses, I finally received an email stating they canceled the order and were refunding only half the amount $100.80 USD. I have been sending emails requesting the other half but now they are ignoring the emails. I am still owed $100.80 USD.

  Business Response

  Date: 01/08/2023

  ****, after you have requested to cancel we have rerouted back the product and have provided refund back to your account deducting the shipping and restocking. 

  Customer Answer

  Date: 01/09/2023

   
  Complaint: 18689927
  
  I am rejecting this response because: I cancelled the order and asked for a refund before the items were in stock, and not shipped. Requesting full refund.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/23/2023

  ****, we are a US based company and you have placed this order to be shipped to ****** which the product you order was in back order in ****** so yes not in stock with manufacturer there but we have shipped your product from US since it was available in US and while it was in route you have requested to cancel the order and we explained to you by email it was shipped already from US since it was in back order from ******. Please read our shipping policy regarding return products which we comply with our manufacturers policy.

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18689927
  
  I am rejecting this response because:
  I cancelled the order before anything was in stock, and they replied with an email stating they would take care of it.
  Sincerely,
  
  *********************

  Business Response

  Date: 01/31/2023

  ****,

  W are a US based company not a ******** based so when you placed your order we have notified you that the products you have purchased in not currently available in ****** but we have shipped them from US so you cancel after it was shipped from US and we do have a tracking number. After you have cancelled we have rerouted the products and provided you with refund deducting the shipping costs that we have to pay as well. Please check again our international return policy under our page shipping policy in our website.

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18689927
  
  I am rejecting this response because: I first contacted them about the order they stated they would cancel it. It hadn't been shipped, and they would try and cancel it. Then they tried to get me to buy something different because they didn't have what I ordered in stock! I am tired of this rigamoral. Refund me the remainder amount $70 USD. There are many complaints about this company on BBB, for the same reason!
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/15/2023

  Customer will be notifying ******************** that the issue has been completely resolved accordingly

  Customer Answer

  Date: 02/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bottle of Four Marvels for my dog, recommended by our vet for her itchy skin. I ordered it on December 19th and received a confirmation email with my order #***** . I have emailed and called, no response. No idea if I'll ever get the product. It appears they just took my money and there's no way to get it back or hold them accountable for false advertising and theft.

  Business Response

  Date: 01/22/2023

  the bottle was delivered to your location and below is the tracking number so please communicate directly with us if u have issues with it or with **** on whom they left it with

  :

  Tracking Number:
  92748903029879543475252138
  Copy Add to Informed Delivery
  Latest Update
  Your item was delivered to an individual at the address at 6:53 pm on January 17, 2023 in ******, ** 02169.
  
  Get More Out of **** Tracking:
  **** Tracking Plus
  Delivered
  Delivered, Left with Individual
  ******, ** 02169 
  

• Initial Complaint

  Date:12/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/22 I placed an order. The order # is 38887.$119.88 was charged to my card.My order was never shipped not was I notified of any delay or inability to process the order.

  Business Response

  Date: 01/06/2023

  Dear *******,

  I believe your concern has been addressed since one of the product that was in back order by the manufacturer has been refunded and the other one shipped. Once the backorder product is back we will send you an email to notify you if you need to reorder it.

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear receiver,I am hoping you might be able to help with the following. I made an online ordered for some Heartburn TX from Nutriessential 02/09/22 (2nd September) (Invoice code c29465155862602.1 for the amount of $226.49 USD). Prior to this order it was showing as being in stock at the time but just to be sure I contacted them to confirm this was the case (see Email Chain 1 First email). There response (see Email Chain 1 First email response) clearly stated they had stock on hand and therefore I proceeded with an order (see Order Confirmation). Without further promoting they sent another email on 05/09/22 (5th September) stating they had stock, This was a couple days after I actually placed my order (see Email Chain 1 Additional email received a couple days later). On the 09/13/22 (9th September) I sent a follow up email to see where the order was at (see Email Chain 2 follow up). Their response (see Email Chain 2 follow up response) was that there was no stock and the product was on back order. This clearly indicated to to me that they had mislead me from the start and then I requested a refund a couple days ago (I know I waited a couple months but I thought maybe they would have sent something by now). In their responses after requesting the refund, the refund part gets completely ignored and they suggest ordering a different product which I clearly do not want (see Email Chain 2).All I want now is a full refund because they clearly lied to me in the first place to get business. This is unethical and am hoping you might be able to help with this. Kind regards,*********************** From there I waited

  Business Response

  Date: 12/16/2022

  We are a US base company and customer has ordered products from ********* and paid for standard shipping so we have shipped the products with **** not express and it usually takes a long time to ********* and customs are usually check them before entering the country which we have sent an email to customer and can provide a copy of it to inform him to check with customs of his country if it takes more than 3 weeks since it is under his name and we have even post this info in our website under international shipping. In any case, we have sent an email to **** to investigate on the reason why the customer has not receive his product yet and we will provide an update to customer as soon as we hear from them.

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18597353
  
  I am rejecting this response because:

  Dear receiver,

  From correspondance just a couple days ago they say this was on backorder. This was exactly the same as on the emails response give on the 15th of September (interesting that their response was a copy paste 3 months appart).  Clearly not shipped because I haven't even been given a shipping notice. Still trying to deceive. Stop playing games and do the right thing. Please give me a refund. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 01/23/2023

   ****, we are US based company with over ******* customers who are mostly satisfied customers and have rating over 4 stars out of five from largest Customer Review companies. You have placed your order from ********* and we have notified by email that this product is not available in ********* with manufacturer so we have shipped from US with the following tracking number that we have sent again to your attention: USPS
  LH189173245US

  Please check with your country customs since they might be holding the product due to a ban ingredient in your country 

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18597353
  
  I am rejecting this response because: tracking is for someone in ******. Clearly a random tracking number was provided to shut me up (see attachment). Haven't dealt with a dodgy company like this ever. The only right thing to do is to issue a refund. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/25/2023

  My apology I have sent the wrong tracking since the person that I sent you has same last name and I assumed it was you. With that being said,  USPS has provided tracking number for your order: LZ999838256US.

  We hope by now we have addressed your concern and please always make sure you read the shipping policy when you are ordering from a company that is not based in your own country.

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18597353
  
  I am rejecting this response because:

  Dear receiver,

  I reached out to **** and as suspected they confirm that the tracking number given is not under my name (see entire correspondence attached, They confirm that this tracking number is not mine in the third attachment). I think it is illegal to provide someone else's tracking number is it not? 

  I'm out of words that a Business would do this to a customer. Just give me a refund as this entire debacle has been full of misleading statements!

  Sincerely,
  
  ***********************

  Business Response

  Date: 02/01/2023

  We have now our director involve on this order and has been in contact with the international fulfilment company that we use to ship to our international customers to get his issue resolved asap. Our director has even called the customer directly to provide him with an update and assure him that his issue will be resolved asap and customer was satisfied with the call and hopefully with the end result. Our main objective is to not only provide the best supplement companies but to make sure our customers are very satisfied with our service even our international customers.

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18597353
  
  I am rejecting this response because:

  
  

  I reject that this matter has been resolved until an actual refund has been issued. 

  
  

  I appreciate the fact that I was given a call to discuss this matter (even though the call was very one sided) and hope the company will do the right thing. Right now there have only been words but nothing to really back that up. 

  
  

  Even though I appreciated the call I still cannot take everything that was said at face value as no really hard evidence was provided. Still doesn't sit well with me that it wasn't fully akgnowledge that I continued with my purchase based on information provided by them (For this reason alone I see no reason as to why no refund has been given).

  
  

  It's also not correct the lengths I have had to go through to even get to this point. If the company wants to do the right thing they should just issue a refund and not point out how many happy customers they have (as this is a seperate case and should be dealt with as such).   

  
  

  *****************;

  
  

  
  

  Business Response

  Date: 02/16/2023

  Customer has ordered from ********* with standard shipping and usually it takes longer then many countries due to the distance involved as the products have been shipped from US and  we have provided the tracking number to customer so we hope this will address his concern. 

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 18597353
  
  I am rejecting this response because:

  Still waiting on promises made by the director. Still no refund. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/09/2023

  We have sent another order with the following shipping tracking  LZ311897349US to **** since he claimed the first one he has not received and was lost so hopefully this time he will have these products unless ********* customs do not allow some of the ingredients of the products he has ordered to enter the country. Each country has their own regulations when it comes to supplements entry and is constantly changing so we just send the products and hoping international customers are aware of their countrys regulation.

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 18597353
  
  I am rejecting this response because:

  Still no real proof that this is a delivery to my address. With this having been ongoing for so long and me asking for a refund this seems so illogical to send the product again (therefore this fabricated). Clearly nothing has been sent and I'm still waiting on a refund. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 03/23/2023

  Please check the link again and click on details which indicate that the order was shipped and received in ********* from ** so please check with your local post office if you still have not received to see if they have attempted to ship to you and if they still have it in their office. We will check from our end as well to see if the products have been returned to us but from last week when we checked nothing it did not show that it was returned. 

  We send over 30 orders everyday to ********* from US for the last 15 yrs and we only had very few issues with customers not received them so we will do our best to make sure you will have them one way or another.

  Customer Answer

  Date: 04/02/2023

   
  Complaint: 18597353
  
  I am rejecting this response because:

  This will keep going in circles as the business is not being transparent. I was discussing refunds with the apperant director. Was promised proper communication and still waiting on proof the shipping information was destined for my address. Nothing that was promised has been followed through.  Seems strange after discussing a refund they say they shipped the item again (doubt the tracking number is for me as it would have been way simpler to give the refund as discussed. Also no actually proof it was destined for me (name and address). You would think if they are legit they would be able to provide the proof) this company is a joke. Also continually checking with the actual producer of the product. This hasn't been in stock for more than a year. This company has magic powers and can apperantly just create this product out of thin air.  Man I wish I had that power.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER #***** I ordered some multivitamins from Nutriessential on October 28, 2022. I requested a refund on November 18, 2022 because my item had not arrived. On November 21st, the company emailed that they would get back to me ASAP. After not hearing back from the company, I sent another email on December 7 again requesting a refund for a product I was charged for, but did not receive. On December 9, the company emailed that my order was on backorder and would be sent as soon as available and recommended substitutions. Again, I stated that I just want my money returned. My money has still not been returned and I have not received the product that I ordered.

  Business Response

  Date: 12/09/2022

  Dear *******, since you have requested order to be cancelled then we have issued you a full refund. Please check with your credit card company and the confirmation you can provide them is as follow: Authorization key
  43811288091#****#refund