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Business Profile

Hostel

Generator Hostels Miami

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to call the hotel multiple and email several times with only a vague response. I am looking to book however only with a deposit and paying the remaining at the location. Obviously the option selected was an error and I have atempted to reach out the moment it occurred. The front desk takes your number and info and states someone will return the call however they do not. Email responses are vague and doesn't handle complete questions in its entirety. I have stayed here more than 5x and the cs with this experience has been horrible to say the least. They also have a clear mix up with my booking name but are refusing to fix this. A hotel service should not be this way especially to a repeat customer. Contacting them is impossible!!

  • Initial Complaint

    Date:11/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/27/22 at 10:13 PM I have placed the reservation for a stay at Generator Miami, from 20th of November till 28th of November 2022. The total cost was $316.46.I have arrived at 20th of November and everything was fine, butAt 25th of November at 2:10 AM, I was laying in my bed sleeping, then over sudden, out of nowhere, the black middle aged man start to point a working flashlight right in my face and woke me up. I was in shock, I could not realize who is doing that and for what reason. The black guy started to threatening me with physical injuries, he harassed me and called me up for a fight, he was screaming from the top of his lungs. I told him that I am not going to fight anybody, I want to sleep, because it is a nighttime.Obviously I could not sleep. I dressed up and went down to the receptionist to see what is going on. Both, the receptionist and a security guy were sleepy and show bad attitude, like it is my fault that I woke them up. I was trying to address my concern to a receptionist but he was not paying attention to me or my words. He looked tired the whole his look was telling that he just want to return to the bed. During that time the black guy was trying to attack me again, right in the lobby, in presence of this two employees. Nobody cares, zero reaction. So I told them that I am worried about my life and I am going to call the police. Oh my God. Receptionist woke up, he was demanding me to not call the police, then he was begging me to not call the police and when I told him that I am going to call to the police anyways, because I was harassed and threatened by a black guy that I saw the first time in my life. Receptionist got extremely upset and told me that I am not allowed to stay on the property, because I called the cops. Wow. So I was kicked out of the hotel in the middle of the night.I want the full refund!Managers of Generator Miami do not respond to the calls or emails. It is seems to me that they do not care.

Generator Hostels Miami is NOT a BBB Accredited Business.

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