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Business Profile

Electronics and Technology

Sky Devices LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/28/2025 Hello, My name is ******* ******* I wish to file, a complaint against Sky Devices LLC,....On January 26th 2025 I emailed there customer service line email at: ***************************** from my email: ******************************* requesting help with the cell phone account I have with them requesting the following: 01/26/2025 Hello, My name is ******* ******* I signed up for a Cell-phone service threw Skyline Devices in ******** for a Government issued cell phone not entirely shure when I first signed up,.... Anyways I would like to ****** services to my Account so that I am able to call out again use texts and Wifi but Im not shure how?..... The Skyline cell phone number for this device and account is: ************ Iv recently tried charging the cell phone 4-5 times with 5 different chargers but the cell phone wont turn on I took the phone apart in a photo I will be providing where the Gold part/ string on the battery Looks Red??? So I am wondering if its not turning o dew to possible water Damage?......Anyways I am needing help to correct all of this, in what am I supposed to do?... Can I please get help to restore my services please?...A good working number to contact me on is:My other Current working cell is:************ ******* *******

  • Initial Complaint

    Date:01/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 10th 2025 all day I've been trying to find a way to reach them by email and got no response and they have no phone number (***) to call

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/10/2024 Hello, my name is ******* ******* checking in on things I am needing help from,... ******* cellphone company in regards to my Government-Issued Cell Phone device I signed up for in the state of ********,... the Cell phone number for this device is: ************,... So my cell phone device does allow me to call out and make phone calls as well as people being able to call in,... But there has been times where my internet has been disconnected and wont allow me to log into the internet or use my cell-phone's mobile hotspot,... I was told when I signed up for services with this cell phone company I was going to have unlimited internet services,.. And at times when I try to log on online with the cell phone device it tells me that Interned Disconnected or can't connect to the internet with a Cloud Symbol next to the error message?...,.. So I wanted to talk to customer service threw this company to see what's included in my plan and how to get things fixed,....Thank you all for your time and help,.....******* ******* Cell: ************

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I a sky PAD10 *** and it got very hot and it was in my leg and it fell and broke I try to get them in the phone and no answer and then they had someone in the chat that I needed to pay for a credit report and really I don't think they should change you any thing at all

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CANT REACH .CUSTEMER.SERVICE AT ALL TO GET .DATA RESORED. FOR SKYPAD8PRO.TABLET

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Model Elite R55 phone in December of 2022. The phone is no longer working. Attempts to contact the company have been unsuccessful. There is no customer support phone number on the website, and filling out a request for help has not resulted in any contact. I need to have the phone replaced as soon as possible. My wife has medical issues and I need to be immediately available for her.

  • Initial Complaint

    Date:09/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REPEATED ATTEMPTS TO PURCHASE AND GET BATTERIES FOR THE 9 SKYDEVICE PHONES I PURCHASED ON **** HAVE GOTTEN NO RESPONSE WHATSOEVER SINCE THEY SOLD ME 6 PHONES WITH NO BATTERIES AT ALL IN THEM . MY BANK HAS BEEN UNSUCCESSFUL TO HAVE THE **** MERCHANT FORWARD THEM. SO I TURNED TO THE SKYDEVICES WEBSITE TO ATTEMPT TO PURCHASE THEM INFORMING THEM SEVERAL TIMES OF THE DILEMNA BUT THEY SEEM TO BE IGNORING ME TOO AND GIVE ME NO RESPONSE WHATSO EVER . NOW THAT THE 3 BATTERIES I HAD FROM PREVIOUS PURCHASES HAVE ALL GONE BAD, SO I AM STUCK WITH 9 NON WORKING PHONES!!!!! THE MODELS ARE THE "ELITE B5" AND "PLATINUM B5" PHONES.

Sky Devices LLC is NOT a BBB Accredited Business.

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