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Business Profile

Credit Union

Launch Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Launch Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Launch Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LFCU sells your information to life insurance company’s and others company’s with out permission. I just spoke to a representative who indicated this is automatics when you open an account.

      Business Response

      Date: 05/02/2023

      Thank you, ****** ******* for
      being a valued member of Launch. As a credit union, our goal is to offer
      products and services that could potentially enhance the financial security of
      our members. Sometimes, we may need to partner with other companies in order to
      deliver these products/services.


      At account opening, each member
      is given a copy of our privacy policy. Account service and additional product
      marketing offerings are explained in detail within our privacy notice and our members are
      given the opportunity to opt-out of certain items. As stated on the privacy
      notice, information sharing can begin within 30 days after account opening if
      you do not opt-out. If you wish to opt-out of additional marketing, please call
      us at 321-455-9400 or 800-662-5257; our menu will prompt you through your
      choice(s).

    • Initial Complaint

      Date:12/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent $400 through ****** via 'friends and family' for a deposit at the Gold Rock campground in New Smyrna FL. This was because the email on the official campground website replied to me and told me to do as such. Later it was determined someone had unauthorized access to that email and scammed me for the $400. ****** says they cannot refund the money as it was sent with Friends and Family, and that if I can get my bank to reverse the charge then ****** will allow it. I sent a message to Launch CU before the $400 was removed from my account to make sure it doesn't go through, but nothing was done and it did go through. Now Launch is simply refusing to reverse the $400 charge.

      Business Response

      Date: 01/04/2023

      Contact Name and Title: Caroline G******* AVP Dep

      Contact Phone: 321-455-9400 ex 1223

      Contact Email: **********************

      If the member would like to sign a Written Statement of Unauthorized Debit affidavit, stating that the debit was not authorized, we can return the debit to ****** and give the member provisional credit.

      Customer Answer

      Date: 01/05/2023

      (The consumer indicated he/she ACCEPTED the response from the business.)

      I went to the branch today before I received this response. The representative was very nice and understanding.

    Launch Credit Union is NOT a BBB Accredited Business.

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