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Business Profile

Pool Contractors

Intercoastal Pool & Spa Builders, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Intercoastal Pools to build a new pool/deck on my property. I have contacted them since finishing my pool several times to fix the cracks in the pool deck. They came out on one occasion while I was not at home and looked at the cracks. They never got back to me to discuss a solution. After repeated text messages, emails and phone calls still no one has addressed my concerns. The pool along with the deck cost me $46,000.00 and I feel the deck should NOT have cracks when pool was finished. The cracks continue to spread and are getting worse. I have sent pictures to the Intercoastal rep. of the cracks and still no response.

    Business Response

    Date: 05/24/2024

    Good morning,

    I am sorry that I didn't respond earlier I was on vacation and the reminder email came up this morning. I spoke with ******************* our construction manager this morning and he would like to come out next week to look further into the complaint. If you are available on Tuesday 4th or Wednesday 5th at 4:00  please let us know as soon as possible. 

     

    Sincerely,

    *******************

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into a new house with a newly-constructed pool by Intercoastal Pools June 24, 2021. Shortly afterwards, the pavers around my pool started to sink. By Spring of 2022, I had to have Intercoastal Pools repair the damage. They sent someone out to lift the pavers, add more fill sand, and replace the pavers.
    Once again, shortly thereafter, the pavers started sinking again.
    On October 4, 2022, my wife called Intercoastal Pools about the 2 foot chasm in the pool deck that had developed right outside our back door. At this point, 45% of the pool deck is sinking, with huge holes in the deck and uneven pavers, causing a serious safety hazard and leaving the pool and lanai unusable.
    On 10/12/22, Mike from Intercoastal Pools came out to assess the damage. He said all data and other info was sent to the paver company, and that we should hear from the paver company.
    WE HAVE NOT HEARD FROM THE PAVER COMPANY!
    My wife has called Intercoastal Pools twice looking for information, only to get run around.
    I had a contract with Intercoastal Pools, NOT some unnamed paver company!
    I feel like I'm being put off to the 'maybe we'll get there, someday' list.
    Looking for an attorney...

    Business Response

    Date: 11/16/2022

    Business Response /* (1000, 5, 2022/10/20) */
    Good afternoon Mr. *****

    We have been in contact with the paver company they will be calling you within the next 24 hours and giving a definite date to repair the pavers. They told our construction manager that they had scheduled you for this coming Monday or Tuesday the latest.

    Construction manager Mike T**** or the construction assistant will follow up tomorrow with them to make sure contact and appointment has been scheduled with you.

    I apologize for the delay in handling this and can assure you it will be done.


    Consumer Response /* (3000, 7, 2022/10/25) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Paver guy came out this morning, looked at the pool deck, shook his head and said it all needs to be replaced. He said he'd call "the company", got in his truck, and was gone in under 10 minutes!!!
    No resolution to my problem.


    Business Response /* (4000, 9, 2022/10/25) */
    Our team has been informing Carol M***** please read below as of this morning 10/25/2022

    Oh, ok. Keep me informed! Thanks!
    Carol M***** Sent from my iPhone

    On Oct 25, 2022, at 9:06 AM, Brett A****

    We had to put our eyes on it first to see if we needed materials for the repair. I will follow up with Henry to get a game plan on getting it completed.

    Brett A****
    General Manager
    Alliance Pavers of Brevard


    Consumer Response /* (2000, 11, 2022/11/01) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Pavers came out on Thursday, filled and compacted the holes, and relaid the pavers.

Intercoastal Pool & Spa Builders, Inc. is BBB Accredited.

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