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Business Profile

Gutter Contractors

Gutters Unlimited LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date:8/14/2024 Invoice no:10689 $1,390 Business committed to:new gutter system around full perimeter" in writing, and verbally. I called the business to resolve the issue, but they would not return my call.

    Business Response

    Date: 10/03/2024

    Hello BBB,

    We have enclosed our CRM programs time stamped records of communication along with a copy of the work order that was provided during the bidding process. This work order was also provided to the team who installed the gutters. The sales representative explained that the proposal was for K-style gutters around the perimeter of the home as indicated by the solid lines on the work order. 

    The structural gutter is indicated by the dotted lines and labeled Pool Cage. This section of gutter cannot be replaced as it is structural gutter that is secured between the screen cage and the roof. This type of gutter can only be replaced by a licensed screen enclosure company, therefore Gutters Unlimited would have never proposed or stated that we could replace this type of gutter. 

    As a resolution, we offered a proposal to clean out the structural gutter. We did not receive a response. There are records of communication between Gutters Unlimited on August 14th and email records of the clean out proposal being emailed on August 20th. We received payment for the gutter installation on August 22nd, however, the invoice was short. The footage on the invoice, represents the footage on the estimate and the footage that was installed. Attempts have been made since then to communicate with the customer. 

    Thank you for your consideration and time in reviewing this response. Gutters Unlimited would never deliberately misrepresent a proposal and we feel that the work cited to be performed was misunderstood. We regret that the customer is unhappy and wish that the relationship had been different. We wish him all the best in the future.

    Kindly,
    The Team at Gutters Unlimited 

    Customer Answer

    Date: 10/03/2024

     
    Complaint: 22197683

    I am rejecting this response because:I have not received communication from the company, all they did was send me an invoice!

    Sincerely,

    ******* ******

    Business Response

    Date: 10/16/2024

    Hello,

    We have not received a response from the homeowner. However, he did pay the remaining portion due on the invoice on 10/14/2024. The invoice is now paid in full. We hope that this has resolved the complaint. Please let us know if any further action is required.

    Kindly,

    The Team at Gutters Unlimited

    Business Response

    Date: 10/23/2024

    Hello,

    We have not received a response from the homeowner. However, he did pay the remaining portion due on the invoice on 10/14/2024. The invoice is now paid in full. We hope that this has resolved the complaint. Please let us know if any further action is required.

    Kindly,

    The Team at Gutters Unlimited

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

Gutters Unlimited LLC is NOT a BBB Accredited Business.

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