Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the most garbage *** company. They don't care about their customers. They've created a mediocre product that dies in less than 24 hours. Every single one I buy is DEFECTIVE. Their products leak, they don't last. Clogged burnt. On top of that they only offered 4 reimbursements even though nearly EVERY SINGLE BIDI I BUY HAS A DEFECT. Yet they cost anywhere between 10-15 dollars. Now recently, their reimbursements page is down. I asked since last year to be reimbursed for their ****** effing product to which they told me they don't know when the page will be back up but I will be contacted when it is. Fast forward to now, we're halfway through the year. I don't think they plan on doing reimbursements anymore. I think they will continue to sell their defective trash. They don't offer credits to the stores that even sell their products knowing they're garbage so the stores never want to refund you or replace them when they defect but the company don't want to refund you. Nor have necessary adjustments been made to the product to increase its reliability. They suck. I will never buy anything associated with this company again. I want some type of compensation back even if it is a measly 20 dollars even though I've spent well over HUNDREDS OF DOLLARS ON THIS STUPID ** VAPORIZER. I HATE YOUR CEO OR WHOEVER HEADS THIS COMPANY YOU ARE THE WORST. *** *** * ***** ** *** *****. FIX THE PROBLEM OR REIMBURSE YOUR CUSTOMERS WHO LINE YOUR POCKETS.

  Business Response

  Date: 06/21/2023

  Good day! Thank you for informing us regarding the matter.
  
  We do admit that we put a limit on rebates of reported non-functional bidi sticks to avoid potential abuse. We notify clients on their first report of this limitation.  
  
  We provided client ******* of the four rebate links on the 14th of September 2022. 
  
  On to the second concern, due to significant decrease in report of non-functional bidi sticks, we had to recreate another guideline to respond to this. We were no longer able to provide the rebate process option, however we are monitoring the reports and once we have the final guideline, we will advise the clients.    
  
  Thank you for giving us a chance to be heard. 

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased over 20 products from this company that were faulty. Several months ago I had a small issue of 4 faulty items and it was resolved after having to constantly stay on top of it on my end. Now with hundreds of dollars invested in products that seem to be unsafe, I have attempted multiple times to contact them with no response.

  Business Response

  Date: 11/16/2022

  Hi,
  
  Good day! Thank you for reaching out to us.
  
  We looked into your concern and we apologize that we are no longer able to offer additional rebates. As discussed in our prior correspondences with you, we are only able to cover four reported defective bidi sticks per client per year. We purposely inform our clients of such limitation.
  
  Although we are unable to offer more rebates for the additional reported defective bidi sticks, we would like to look more into your safety concerns. We would highly appreciate if you will provide us with more information regarding the matter.
  
  Thank you and have a great day!
  
  Regards,
  
  The Bidi Vapor Team

  Customer Answer

  Date: 11/28/2022

  I understand the company's policy, but I do not understand how they are able to sell hundreds of faulty products with no retribution.
  
  A quick ****** search will show that multiple people have the same issue and they're still operating as usual.
  
  I know my local stores I've spoke to vow to not carry their products anymore.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 3 bidi which none worked and I couldn't get a refund or exchange at my store.
  

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not refund customers for faulty products, have directed their vendors to not accept returns/exchanges, and is falsely advertising a recycling/rebate program. Their vendors have provided their contact information and stated that refunds would be provided through the company. After many attempts and months of attempting to contact the company, they finally agreed to provide a refund for up to only 4 items, even though I had valid receipts for at least 19 faulty products. Further, their product is still being sold with an insert outlining a recycling program that indicates they will send you a label to return the used products for a voucher for a free product (see attached insert). I have requested this online and never received the label. When I inquired about this program, I was told that it had been discontinued. The product is still currently being sold with this information, and my unanswered request had been submitted long ago. I did receive $40 from them for 4 items, but I don't understand why they will not refund the remaining faulty products that I have in my possession, as well as honor their recycling program for the used products that I have in my possession as well.
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/09/19) */
  Hi,
  
  Good day! Thank you for your feedback.
  
  We apologize but the four rebates per client is what we can offer for now. We did inform the client about the limitation of our rebate process. We sent the 4 rebate links to the client last 27th of July 2022.
  
  Our recycling program is still available, please visit our website www.bidicares.com to join the movement. Please be advised however that the recycling program no longer comes with any offers, it is platform that we offer to our environmental-conscious clients who wish to send their used vaping products for proper disposal. We still send a free shipping label. We would love to help the client in disposing of the used bidi products they currently have.
  
  Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/09/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was not informed about the limit to 4 rebates until AFTER I informed the company about how many defective units I had to return. This was not conveyed in the original email from them, nor was there a reason given for this limit. Why is there a limit to the number of defective products they are allowed to sell without recourse? Also, they are still currently advertising that there is an incentive for recycling their product.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 8/9/2022
  
  Bought a Bidi stick and it stopped working the same day.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 8, 2022/08/29) */
  Hi,
  
  We replied to this report last 16th of August. We sent our reply to [email protected].
  
  We wished to offer the customer a credit through our rebate process.
  
  Here is our rebate process.
  To be eligible for the Customer Care Rebate System, one must be an adult (21+) BIDI(r) Stick consumer.
  Bidi Vapor shall offer a rebate to the customer based on the following criterion:
  a) A rebate via a Koupon rebate link worth $12.99 for customers who are able to provide the sales receipt together with the authentication code and batch number. The rebate amount is dependent on the actual price on your receipt up to a maximum of $12.99.
  
  b) If the customer fails to submit a sales receipt, we will process a $5.00 rebate regardless of the number of faulty BIDI(r) Sticks reported.
  
  
  Thank you.
  
  
  Regards,
  
  
  
  The Bidi Vapor Team
  
  
  Consumer Response /* (3000, 10, 2022/08/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't accept their response at all. Even if I had the receipt, which I don't, they still weren't willing to cover the full price of their ****** product. I will never buy a Bidi Stick again, and will point anyone I can towards better products.