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Business Profile

Computer Repair

The Computer Store LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/29 /24 I gave him my laptop to put in a new battery. I never checked the Laptop until I went on vacation in *********** in May 2025.The computer still beeped and would not turn on. After I charged it up and did a check on line it said that I needed a new battery. I text this man and **** the owner said come by the shop on a sunday at ********************** where he operates out of. I called him and he never took my call and would not answer my texts as when he would be there at the market. That told me 1 thing he was caught and did not want to answer me. This man is a *****.

    Business Response

    Date: 06/18/2025

    If a customer has an issue with any work or materials that were purchased. I always would either refrund the customer or repair the item. I try to work with every customer for the best outcome.There was a new battery purchased for Mr. Klaehn's  computer with instructions on how to pre-charge the new battery. I would give a full refund to mr Klaehn minus the price of the battery, but he never showed up for me to resolve the issue for him. My wife of 37 years got sick in August and passed away in January, which had prevented me from being at the store doing many of the jobs. There was not any deliberit intent to cheat or take advantage of Mr Klaehn. His statment of me being a crook is very slanderious and could be consider as a way to hurt my future business. I always belive the customer is always right and I have always taken care of any customer who comes thru my store. I would gladly give him a refund if he asked me for one and return his old battery. There is a possibility that the computer was in some hibernation mode and not be starting up. I have not had a chance to review his computer to even evaluate the condition, and would have gladly fixed or correted the problem at no cost. As far as not returning his text messages I may have missed seeing his messages or hearing his voice mail because of my wife being ill not because I was ignoring his requests. I am very sorry I could not help him in a better manner. But I have not see him since.  I always try to help any customer I have even if I lose money because it is one of my most important aspects of my business which is to do the best possible service for every customer. I would gladly help him if he wants. I always take full responsibility and any work that i perform I always try to correct any issues that arise. Here is phone number if he so desires to have me help him. 321-543-3119.

    Customer Answer

    Date: 06/30/2025

    this man is a freaking liar ------there were no instructions from this crook ever --------he is just trying to cover his ass 

    he is a con artist and thief -------leopards do not change spots -------you would have to have rocks in your head to trust this liar

The Computer Store LLC is NOT a BBB Accredited Business.

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