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Business Profile

Logistics

G&C Logistic Support LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 issues 1) denying a return when the product is within the guidelines of the return policy emailed to me 2) falsely stating they have a crash test certification from national highway traffic safety administration I bought their canyon harness in April as part of pre-order. My dog got diagnosed with cancer and had her leg amputated making the harness they sold unusable. I returned the product along with a rescue sling. On July 9th I got an email from them saying the sling was not returned, I emailed back the same day that it was shipped with the harness as this is how they shipped it to me (their own instructions). On July 19th, 3 days after the return by date, they emailed me that my return had just been processed but it was no longer in compliance with their return policy. I emailed back that they have had it since the beginning of this month. After a couple more email exchanges and them re-sending me the return instructions sent to me in June, they are now stating the reason for denying return is that it is not in the original mesh bag it was sent in. However in the original return policy they sent me they only require the product to be sent back in a "like new condition". No mention of a mesh bag. Since then they have changed their return policy on their website to include the mesh bag but are still denying my return.

    Business Response

    Date: 08/07/2024

    Dear *******************

    G&C Logistic Support is a logistics company that serve as a fulfillment center for a huge variety of ecommerce sellers and brands. We are not responsable for the returns policies of our customers. We only follow instructions accordingly. Each of our customers have their own policies.
    The complaint submitted by ***********************, refers to a product sold by ************ (one of our clients) and as you can see on one of her supports, she has been already in contact with Mr. ***** (the founder of Saker) who was the person that denied the return
    G&C Logistic Support, myself, or any person of my team, are not allow on taking any decision on refunds or replacement. We just process the receiving of the returned item, check the conditions, notify to our client about the item returned (including pictures), and then wait for the instructions coming back from our client. 
    I kindly request that you inform *********************** about this respond and also that take my company out of this complaint. By my side I will contact Mr ***** from Saker to let him know about the action taken by ***********************. 
    Best regards,

    *********************

G&C Logistic Support LLC is NOT a BBB Accredited Business.

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