Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 69 years old and accumulate more and more diseases every day, none of them fatal on their own, fortunately, I find myself overwhelmed, frustrated and completely enraged with the health service provided by the insurers in the field and the organizations and people associated with the medical service.I have ******** with Humana Gold Plus HMO (an "advantange" plan as everyone prefers it today, including my doctor, to get more out of ******** than usual). My primary care physician ***** **** has been treating me for about 20 years, but recently, he sold the practice to a company that went bankrupt and sold the business to Cano Health at the end of 2024 or the beginning of this year 2025. It had always been a problem with ****, prescriptions, refills and recommendations to specialists. Cano Health arrived and this became a disaster.Cano Health wants to maximize the money it receives from ******** by forcing me to use only their services and doctors, even though I already have my medical services with my preferred entity, **************** in ******, ***I have only been visiting the specialists in ****** for about 8 years now, and I have had surgery twice in 2024, with excellent results.I don't want to change my doctors and I don't want to change my primary care doctor. Cano Health apologizes that Cleveland Clinic is not in the **************************** network, which is completely false. When I catch them in the lies then they say they have to wait for a medical review from Cano Health to approve my services with Cleveland Clinic.This has led me to missing appointments, fights and endless arguments, with the aggravating factor that I cannot change from Humana Gold Plus HMO, until November 2025, not because it is bad, but because it requires "referrals" for specialists. Without the referrals problem, Cano Health would not be able to do anything.I contacted the people at ******** on *********** already twice, but they have not given me a solution.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8th I received a voicemail that my appointment that I had been waiting almost two months for was cancelled. They stated because I did not have an updated insurance card. If someone just would have contacted me before canceling my appointment first. Its a new year so of course people can change insurance but there is no reason to cancel their appointment you never know the situation for needing to see their doctor. I called several times and was told that someone would call me back that day and never received a call. I sent an email through the portal and never received a response back. I called again today and was told the same thing that someone would call me back. They claimed that cant reach anyone at the office every time I call. If it wasnt for the doctor that I have I would not ever use the medical clinic they have very poor customer service and does not care for the patients. For the record it was not always like this.

• Initial Complaint

  Date:01/04/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an appointment (July 07, 2023) for a free consultation to see if my insurance would cover the treatment. I met with the billing department and they explained that unfortunately my insurance didnt cover any of the treatments and that I would have to pay out of pocket if I wanted the treatment. I declined and left. However, I just received a bill in December 2023. I tried calling to see if I could talk to someone about why I am being charged $90.00 but no one would answer me. I went to the office in-person and they were no longer in business.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the very first day I started with Cano Health ******* office I have had nothing but trouble with there transportation. I have been left hanging with not been picked up for my scheduled doctors appointment for 4 times on every appointment. ****** the office manager excuse is that the transportation company has nothing to do with **** but what she does not understand its a reflection of **** since they fail to pick me in the schedule time. Twice I had to pay for Lyft to take me To the clinic due to the unprofessional actions of **** Transportation. This is a consistent problem and they show no care to fix the issue.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns and file a complaint regarding a significant misdiagnosis made by *********************** during a consultation with my son, ******************************. This misdiagnosis has led to considerable, undeserved challenges, including the wrongful suspension of my son's driving license and the need for additional, unnecessary medical tests.As a long-standing patient at your ************** location, where I have been under ****************** care since 2015, I recommended her to my son for his annual check-up. During this visit, **************, who is a Physician Assistant and not a Neurologist, incorrectly diagnosed ******* with seizures. This diagnosis, which we later learned was mistakenly associated with a report from a Neurologist in ******* (with whom ******* never had an appointment), was reported to the relevant authorities. Consequently, this led to the immediate suspension of *******'s driving license by the FLHSMV, under the assumption of medical unfitness to drive.The repercussions of this misdiagnosis have been significantly distressing and financially burdensome. My son's loss of driving privileges has caused notable inconvenience and disruption to our daily lives. Furthermore, we have incurred additional costs for medical tests and consultations to address and rectify this error.I request that this complaint be taken seriously and investigated thoroughly. Additionally, I seek a formal acknowledgment of the error and a written statement from your facility to present to the FLHSMV caseworker as a matter of urgency.Your prompt response to this grave matter is crucial. Without satisfactory resolution, we will be compelled to file a formal complaint with the ******* Health Department and respective boards.Thank you for your attention to this matter. I look forward to your prompt and considerate response.Sincerely,*********************************** ********** ***************************** ************

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2023 I was scheduled to see the doctor where after our follow up, was told my prescription would be sent to the pharmacy. The pharmacy sent communication to Doctor ****************** about the prescription missing information and needed to be resent. I've called the doctors ****** multiple times, where everytime I called, I was told they would relay a message to the doctor to remedy this. Weeks have passed by and multiple calls later, and no action has been taken by the doctor. I called the pharmacy to confirm if the doctor has communicted with them but they confitmed the doctor has made no effort. This has grown to me already waiting almost a month with no medicine and no new prescription. I went in person to the doctor's ****** two weeks ago and the medical assistant said the Doctor so happened to be on vacation and she would be back the following week. The following week occured and I called everyday, but the Doctor still hasnt completed the request. I called Cano Health headquarters and they said they see the multiple messages sent in to the Doctor but the doctor has made no effort to remedy this problem. The pharmacy only needs my BMI to process my prescription and its taken the doctor a month. The medical assistant I spoke to said she cant do anything for me, only the doctor can. I called 07/03 and was told by a care coordinator that the problem was going to be remedied by the end of that same day and the doctor would call me. No call or prescription ready. I called today (07/05) in the morning at 8 AM and was told the medical assistant or doctor would give me a call. I called at 3PM later that day to confirm that I've received no call and they said they sent a message to the medical assistant. It is now 5PM and no call. My checkup appt is July 10 and I will still probably be with no medication. The representative I spoke to today says they see all the messages sent to the medical assistant/doctor and they all remain untouched and no action/response.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Negligence. Not helping patients. Long hold times.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cano Health Insurance is part of the Market Place, the worst!! horrible medical offices!!! the employees are the most ignorant employees in the Nation. The moment they know the customer is from Aetna or Market Place they won't provide services. The employee by the name of ***** who handles first time customers appointments didn't want to give me an appointment for the next 6 months. I provided my insurance information from Aetna to "Jacky" then I was placed on hold for over one hour and she hang up. **** A MEDICAL OFFICE ABUSING THE ***** OF THE GOVERMENT HEALTHCARE. OVER BILLING AND NOT PROVIDINGN HEALTHCARE SERVICES.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cano health on ******************* pky sent me to quest lab for blood work.My insurance will not pay for the vitamin D portion of the bill because the coding for the vitamin D test did not give a reason for the test This test was done in January, I called over 10 times, gave the ********* office a copy of the bill and what needs to be done, I asked Quest to send letter to explain the issue, the letter was received, and still no action taken.I just need the coding change and a copy sent to Quest Lab for resubmission Thank you

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cano Health - ***********************************************************************************. ************.Need diabetic medication-Trulicity 3.0 mg pen. FSA card expired and Health insurance ending soon 4/11/2023 Prior authorization requested by UHC for Optum RX home delivery for diabetic test strips and lancets. Script sent again to wrong pharmacy but no PA to UHC. 4/17/2023 Optum RX home delivery still awaiting prior authorization. 4/19 scripts sent again but no PA. 4/19/2023 need health form signed by PCP. 4/24/2023 had to visit ****** visit and pay co-payment to have form signed?!4/28/2023 followed up with 2 phone calls for prior authorization from Optum RX home delivery request to UHC for Trulicity 3.0 mg. 05/01/2023 Dr's ****** keep submitting scripts to local pharmacy and Optum RX home delivery. In addition, clinical staff incorrectly answered questions on UHC's prior authorization website. 3 nurses from UHC called Cano Health for same prior authorization, unable to speak to clinical staff, messages left and no return calls. I sent 5 emails to *********************************************** date no response. 5/02/2023 visited ****** for help with prior authorization, spoke to *******************************, ****** manager who assured me that he was going to personally handle and follow up by 5:00 p.m. received email at 5:30 p.m. still not resolved. Also spoke to ***********************************, regional manager who assured me that he was going to deliver Trulicity to my home same day. Just after leaving ******, received texts stating that my scripts were sent to local pharmacy and Optum RX home delivery-wrong, should have been prior authorization to UHC with correct answers to all 5 questions. I provided the questions from UHC with answers, urgent appeals fax number. Since 5/2, I have left 3 messages for ****** and sent 2 emails to ******-NO RESPONSES. Right now I am out of my Trulicity with no FSA card and health insurance ending soon. United Health Care has still not received request from ******.