Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime late Nov I paid for a trial subscription for $499 with Market Traders Institute using borrowed money. Right after, I had a family emergency that prevented me from using their services. I never got to open my account. I filed for a refund early January of this year after being reminded of the money I owed. The Market Traders Institute deducted another $800 on the credit card that I used. After several attempts to claim to refund, Market Traders Institute insisted on their policy despite the fact that their product had not been used.

  Business Response

  Date: 02/12/2025

  Dear BBB,

  We appreciate the opportunity to address Mr. ********* concerns. Mr. ******* purchased a month-to-month subscription to the Chief's Traders Mastery Program on November 26, 2024, and was subsequently rebilled on December 26, 2024, for $799.

  As clearly stated in our websites terms and conditions, which Mr. ******* agreed to upon purchase, month-to-month subscriptions do not qualify for refunds. Additionally, all subscriptions are set up on automatic monthly billing, which can be canceled at any time. For reference, our full billing and cancellation policy can be found here: ************************************************************************************. Below is an excerpt from our terms:

  Below is our refund policy for subscription services. Please review it carefully before subscribing:
  1. Billing and Cancellation: Subscriptions are automatically billed at the end of each paid billing cycle or trial period. You can cancel your subscription at any time, but you remain responsible for the full fee of the current billing cycle upon cancellation.
  2. Refunds: Once billed, all non-annual sales are final, and refunds are not issued. Cancellations are processed promptly but take effect at the end of the current billing cycle. You can continue accessing your product until the end of the cycle, with no further charges.
  3. Unused Portions and Trials: Refunds are not available for unused portions of the service, including trial periods. Trial periods cannot be paused or reinstated if a subscription is canceled early. Unused trial days cannot be credited towards billed days.
  4. Payment Processing: If a payment is declined, we may attempt to process it again. We reserve the right to amend this policy, so please review it periodically.
  5. Cancellation Processing: Cancellation requests may take a few days to process. You are solely responsible for canceling your account within your desired timeframe.
  
  Throughout Mr. ******** subscription period, he had full and uninterrupted access to the program. When we received his cancellation request on January 6, ****** days after his last billing datewe promptly processed the cancellation, ensuring that no further charges would be applied. Additionally, per our terms, he retained access to the program until the end of his billing cycle.

  We have upheld our policies in good faith and have provided Mr. ******* with full access and support throughout his subscription term. While we understand that individual usage may vary, this does not alter the terms of the agreement he accepted. Given these circumstances, we must respectfully decline his request for a refund.

  Sincerely,
  Market Traders Institute

  
  

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is exactly the same as this one filed on 07/27/2024 Complaint Type:Billing Issues Status:ResolvedMore info They offered a Prop Account Program that promised increasing account growth. The program had some considerable costs associated with it that could only be recouped once the promised account size bumps were made.After the first account bump I was advised that the Prop Trading Program was being terminated and that I could call to find out details about how the proceeds from the account would be paid. I was told that the payments would take about 60 days because the company wanted to do an audit. The 60 days came and went without any response from the company. I scheduled another call with the person whom I spoke with earlier but she never initiated the call. Emails and letters merely asking for information on when the funds would be made available, went unanswered. I finally sent a letter saying that I want a specific date and time when I would get paid, which again was ignored. It is apparent they have no intention of honoring their promise to pay the proceeds from the prop account.After 12 attempts to get a response from ***, 3 emails through "contact us", 12 calls to customer service (only 9 got through) with promises that someone would get back to me with in ***** hours I am now taking this up here. *** is apparently only in the business of taking money through what I will kindly call manipulative tactics. What I would like at this time is the money from the ******** proptrader account and a rebate on the original cost. Entry to this program was $3200 I would not have recouped that cost until I had complete the last level and moved to the next. *** has proven to be a waste of my time and money

• Initial Complaint

  Date:11/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roughly 3 weeks ago I took a quiz from an Instagram ad that was named, what kind of trader are you? as I day trade for a living and was curious what it would say. I had to fill out some fields to get the results including my email and phone number.This company has been scam/spam harassing me ever since. After the first few emails, I did what any sane person would do, and hit unsubscribe at the bottom. But the emails kept coming, from different emails. I have now unsubscribed from 2 email addresses. The third email they contact me from is coming from **************** which is the reason for this complaint filing.But then the phone calls started. They would call my phone and once even left a voice message saying Mr. ***** said you had some questions from the zoom this evening. I have never joined a zoom. I have never registered for a zoom. It is possible there was some fine print that said I was going to be registered for their zooms for all eternity but I didnt see that language.I have called this place 2x. The first **** said she removed my phone number and that the zoom emails would stop. The calls seem to have ceased, but the zoom invites keep coming. The second time I called, the guy got me in touch with IT. I have now opened 4 tickets with their IT team. The first guy closed the ticket and said it was resolved. It wasnt. Thats why *** opened 3 more. Every single time now that I get a zoom invite I open a ticket to get them to stop but they wont.I have spoken to zoom. They cant help. I cant just block the *************** email as I need that line of communication open for actual zooms that Ive registered for to come through. The zoom email invites get automatically put on my calendar, they send notifications to my devices and they come 3-5x a week. And all the zoom invite emails say, thank you for registering. I have never once registered for these. They need to take me off their zoom list, mass email list, whatever. I dont know what else to do.

  Business Response

  Date: 11/04/2024

  Dear ***** ********,

  Thank you for bringing this to our attention.  We are investigating this issue for an immediate resolution. Also, I have personally removed all of your information to ensure you do not receive any more emails or phone calls. Based on everything we can see, you should not receive any more emails or phone calls from us unless you re-subscribe to our lists.  We apologize for the inconvenience and we can assure you it is not our practice to spam anyone in our system.  

  Sincerely,

  The MTI team. 

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and though I can't believe it really took a BBB complaint to get this done, I do find that this resolution finally is satisfactory to me. The emails seem to have completely ceased, I have not received any further unwanted zoom call invites over the last five days. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offered a Prop Account Program that promised increasing account growth. The program had some considerable costs associated with it that could only be recouped once the promised account size bumps were made.After the first account bump I was advised that the Prop Trading Program was being terminated and that I could call to find out details about how the proceeds from the account would be paid. I was told that the payments would take about 60 days because the company wanted to do an audit. The 60 days came and went without any response from the company. I scheduled another call with the person whom I spoke with earlier but she never initiated the call. Emails and letters merely asking for information on when the funds would be made available, went unanswered. I finally sent a letter saying that I want a specific date and time when I would get paid, which again was ignored. It is apparent they have no intention of honoring their promise to pay the proceeds from the prop account.

  Business Response

  Date: 08/13/2024

  Dear BBB,
  

  According to our records, we did make the payment to **************** on October 5th, 2023. However, upon further investigation, we have determined that he is still owed $1,109.37.

  
  Due to the time that has passed, we need to verify his current banking information. We kindly ask that **************** email ***************** at ******************************************************** so we can promptly resolve this matter.
  

  Thank you for your support.

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have been notified that the payment has been processed.  This resolution is satisfactory to me as it relates to the subject matter of my complaint..
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Market Traders Institute has been extremely disappointing. As a new business owner, I've learned about unethical companies that exploit people's emotions and financial struggles - which *** exemplifies. The *** sales person used manipulative tactics to convince me their "Signal Shadow Pro" tool would effortlessly make me money, attempting to connect with me by asking about my goals, showing an ultrasound photo of his unborn child, and even bringing God into the conversation. Despite promises of "genuine support" from my assigned rep, I received the opposite - they were consistently late, made excuses, and failed to help me actually use the purchased products.When the software was incompatible with my Mac (which they didn't disclose), my rep assured me they'd find a solution, but never did. The technical support was rude, condescending, and seemingly unaware of my issue - extremely distressing as an autistic person. I had to pay to book an appointment the rep never showed for, only to later re-confirm the software indeed wasn't Mac compatible waste of my time.I requested a full $8,490 refund for the unusable products, but was repeatedly ignored by *** reps for weeks and months. When I finally got through, my request had never actually been submitted properly. More frustrating delays, being passed to new "top" reps, and ignored complaints followed. ***'s entire model revolves around manipulative sales for cryptic products and non-existent support. As someone who worked to heal from traumatic manipulation and belittlement like this before, I pray *** improves for humanity. They need to overhaul their practices to provide real value, not exploit vulnerable people for profit.For more details, please see attachment. Thank you.

  Business Response

  Date: 03/26/2024

  Hello BBB,
  
  Thank you for bringing this to our attention. We have undertaken an internal review of this client's experience and have made several attempts to correct it. Unfortunately, we have not been able to reach her. Additionally, the person who was assigned to ************** is no longer employed with our organization. Knowing ************** had a keen interest in using our products, we are trying to reach her to rectify the situation. We would like to offer her a free Windows laptop that is fully compatible with our trading programs, or pay for her to install Windows Parallel on her Mac computer, which will allow her to use the products. One of our core values is to "Create a Great Client Experience," and it's apparent we have not lived up to that with **************.
  
  We kindly ask the BBB for assistance in helping us reach ************** to see if either of those solutions is suitable for her.
  
  We will continue to call, email, and SMS **************. Alternatively, it would be great if she could reach out to ***************************** via email at *********************************************************** or *********************** at ********************************************************* with a suitable time, so we can set up a call to resolve this issue with her.
  
  -Market Traders Institute 

• Initial Complaint

  Date:03/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  circumstances have arisen that have left me deeply concerned and dissatisfied with the entire process.Shortly after signing up, I unexpectedly had to travel to ******* due to a family emergency. Despite this unforeseen circumstance, I made efforts to engage with the course

  Business Response

  Date: 03/08/2024

  Dear BBB,

  Thank you for this message.  After extensive research, here is our findings. 

  **************** did indeed purchase the product as described and all aspects of the product, to include our satisfaction guarantee were properly covered, reviewed and agreed upon in his onboarding call.  Since his onboarding, our team has made numerous attempts to reach **************** to ensure he is properly utilizing our educational program.  To date, we have never been back in contact with him, despite our multiple attempts.  Additionally, we never received a request for a refund, so this BBB complaint comes as a shock to us.   Since receiving this BBB complaint, we have continue to try to reach ****************.  

  In keeping with our core value of creating a great client experience, We kindly ask that **************** reach out to our retention specialist ************************************* at ***********************************************************  so we can solve his issue, to include issuing him a refund.

  Thank you very much. 
  

   

  Customer Answer

  Date: 02/06/2025

  On 02/04/2024 I enrolled ttrading course with MTI for $2,400. I was persuaded to finance this through ****** without fully understanding the terms, which later led to complications. The loan began with a manageable monthly payment, but it increased significantly after a few months, making it difficult for me to handle my other financial obligations. I attempted to contact *** for a refund within the specified timeframe after realizing the course was unsuitable for me, but my efforts went unanswered despite several follow-ups. This lack of communication prompted me to file a complaint with the Better Business Bureau (BBB), yet my case has not been adequately addressed compared to others who received refunds for seemingly lesser r ?? I believe my situation warrants reconsideration for a refund based on my documented communication efforts and the diligence I de at monstrated during the course. It is disheartening to witness others receive resolutions while my case remains unresolved. I believe my situation warrants reconsideration for a refund based on my documented communication efforts and the diligence I de at monstrated during the course. It is disheartening to witness others receive resolutions while my case remains unresolved. Thank you for your time and consideration. I hope to bring attention to this matter and seek a fair resolution. Best regards,

   

  Modification/discontinuance of an advertised claim; Refund; Delivery

  Business Response

  Date: 02/12/2025

  Dear BBB,

  We appreciate the opportunity to address Mr. ****** concerns once again. Upon reviewing his recent response, we note that it was submitted nearly 11 months after his initial complaint and over a year after his original purchase.
  During this entire period, Mr. ****** has had unlimited and uninterrupted access to the product he purchased. Furthermore, we have made numerous good-faith efforts to reach out to him and have continued to provide full access to his purchase without restriction.

  Given the significant amount of time that has passed and our ongoing commitment to ensuring Mr. ****** retained access to the product, we must respectfully decline his request for a refund. At this point, we consider this matter closed.
  Sincerely,

  Market Traders Institute 

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased access to time saving automated software system for FOREX Currencey Trading. The cost was $2,495.00, and I made the first payment of $1,247 on 01/03/2024. Instead of providing the promised time saving automatic trading system, MTI provided access to a very complex program of educational videos and online lessons. On 01/04/2024, I asked customer service for a refund. They said they would submit a refund request and that I would receive a confirmation email within 48 hours. No refund or confirmation email has been provided 96 hours later. I want to cancel any and all services I have with this company, and I want a full refund of any and all payments.

  Business Response

  Date: 01/11/2024

  Dear ****************,

  In keeping with our core value of Creating a Great Client Experience, we conducted an internal investigation. We verified from the webinar you attended, as well as the telephone call that resulted in your purchase, that our Education Specialist properly explained the product offering. Additionally, we confirmed in our system that we not only responded to your refund request but also made attempts over the last few days to reach you by telephone to resolve the matter. Since you stated you are not interested in the education and only wished to use the trading strategies and technology, we wanted to speak with you more in-depth. This would ensure we fully understood your needs and could guide you in using the features of the product that are most meaningful to you. Indeed, you are correct that the Ultimate Traders Package is a comprehensive educational program full of several trading strategies. However, it also includes the trading systems in which you expressed interest.

  
  However, in keeping with our company's core value of Creating a Great Client Experience, we wish to inform you that we want your experience with us to be positive and fulfilling, even if that means parting ways. Therefore, we are issuing you a refund using the payment method you originally used, in the amount of $1,247.50. Typically, the money will be credited by your banking institution within 96 hours. However, your bank should be able to provide you with a more accurate estimation.
  

  Should you require any further assistance, please do not hesitate to reach out to us. Thank you.

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Signal Shadow Pro program 8/2023 paying $2495 and its been a very disappointing experience. All training was a sales pitch to get you to spend more money before even learning the system. It was explained to me that this program was automated and all I had to do was confirm trades through text messages each time a trade was placed by their head trader. I chose to start with $3000 so as to get a good start. My mom became very ill and I had little to NO TIME AT ALL to study the program....understanding the refund policy, I never requested a refund however, since i was NEVER able to make a single trade, I requested my money be returned to me. NOT asking for the $2495......just my $3000 from the Pro Trader account that I never used....I never even used the demo account.....My mom's illness was untimely and MTI doesn't have to consider refunding the program cost BUT the money in the trade account is mine!!!!! I've been contacting them since October and the only thing I've been told was I MUST make a trade to get my money back with a 15% profit, RIDICULOUS! Its now almost December and the only communication I continue to get is automated emails and very frequently was called and emailed by account rep/manager trying to sell me more expensive automated programs that were supposed to generate better returns.

  Business Response

  Date: 12/19/2023

  Dear BBB,

  We are keenly interested in resolving this situation for this client. We can see from our CRM that we have made repeated attempts via email and telephone calls over the last several months. After reading ****************' BBB complaint, it's apparent that there is some confusion regarding ****************' understanding of the Prop Trading Program that she purchased. She purchased the rights and ability to trade an account with defined trading parameters. The account has no ability to have funds withdrawn until the parameters are achieved. That said, we would love nothing more than to speak with her to not only clear up the confusion but also to resolve her complaint. We kindly ask the BBB to forward **************** our ************** *********** Mr. *********************** contact information so she can reach out directly to him to get this resolved. His direct line is ************, and his email is *******************************************************.

  Thank you.

   

  Business Response

  Date: 12/20/2023

  Dear BBB,

  Thank you for forwarding our contact information to *****************  We were able to speak with her today over the phone and resolved her complaint. After listening to her, not only did we educate her on the product she purchased, we made the business decision to refund her the $3,000.00 that she requested.  At this point, we consider this matter resolved.  

  -Market Traders Institute. 

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is using scamming tactics to get people to buy their products. I asked for a refund for this program and they said they would only give me a 50% refund or finish a bunch of stuff and complete videos , tests, and watching live presentations and complete courses **** within 60 for my refund. I have contacted them and was first told I was given a refund case number. So they only gave me those 2 options either 50% refund today or complete all their training programs within 60 days and then I might get a refund. I want my refund now and this company closed for scamming people. I have reported this to the bank that the loan was given by and the ************************* Please advise me on how to proceed. Thanks for your help and time. *********************

  Business Response

  Date: 12/15/2023

  Dear BBB, 

  I'm attaching ************** Education order form to this message.  On 12/4/23, ************** purchased the Ultimate Traders Package and not only signed the education order form, but initialed the form in the appropriate sections that stated he read and understood the satisfaction guarantee and cancelation policy.  On 12/4/23 we released 100% of our education, trading strategies, trading manuals and trading system to **************, in which he it accessed the training, trading systems and charting software.  On 12/6/23, he electronically requested to exercise his rights of the Satisfaction guarantee and cancelation policy due to a personal family issue.  On 12/8/23, ************** spoke with our ****** Services Specialist, ********************  On this call ************** re-reviewed the Satisfaction guarantee and cancelation policy with **************, as well as offered to pause ************** product access and subscriptions until he was ready to resume his training as an alternative to the Cancelation policy.  
  
  The call ended with ************** saying he would consider his available options and follow up with us on his decision.  We did not hear back from **************, so we attempted to reach him via phone and email on 12/11/23. 
  
  After further research ************** filed a chargeback with the merchant.  We will not pursue or defend the chargeback.  Please direct ************** to follow up with his merchant, as once a chargeback has been filed, we don't have control of when the client receives their refund. But rest assured, it will be issued to him.  Its unfortunate that a BBB complaint was filed, as it could of been avoided with a returned phone call or email after our 12/8/23 interaction.  
  
  We consider this matter resolved. 

  Thank you,

  Market Traders Institute

  Customer Answer

  Date: 01/03/2024

  Im still trying to get them to refund my money. I have been sick and must have missed the email on this complaint. They need to be shut down with the way they are tricking people into paying for their online service but they said that it was a full refund but with 3 stipulation, watch around ************************************************* order for the refund. They sent me a PayPal link that payed them their payment and afterwards I said I didnt agree to this and refund the money and they said that only if I completely do the 3 steps within *********************************************************************************************************************** a very tricky way. Thank you very much for your help. 
  *********************;

  ************

  Customer Answer

  Date: 01/09/2024

  Im still trying to get them to refund my money. I have been sick and must have missed the email on this complaint. They need to be shut down with the way they are tricking people into paying for their online service but they said that it was a full refund but with 3 stipulation, watch around ************************************************* order for the refund. They sent me a PayPal link that payed them their payment and afterwards I said I didnt agree to this and refund the money and they said that only if I completely do the 3 steps within *********************************************************************************************************************** a very tricky way. Thank you very much for your help. 
  *********************;

  ************

  Business Response

  Date: 01/19/2024

  Dear BBB,

  We are confused on how to respond to the client as the client filed a chargeback on December 9th, 2023, in which we did not fight the chargeback and the client was refunded 100% of their money on December 15th 2023.  I'm not sure why the client would reject the offer, as they received 100% of what they paid us and there is nothing outstanding due to the client.  I have attached the proof of the refund to this message. Can you please help advise us on the next steps from here?

  Thank you,
  ***************************

  Business Response

  Date: 01/19/2024

  Dear *************,

  Attached is the proof of 100% of your returned money on December 15th, 2023.  Considering this was resolved a month ago, we are seeking information on why you rejected our response after having received a 100% refund. 

  Thank you. 

  Customer Answer

  Date: 01/23/2024

  I do see that this was refunded to my account and I apologize for not responding sooner. Ive just been able to login to my PayPal account and it just updated that I was refunded. I want to thank MTI for refunded this back to me and Im really in a hardship right now. Please remove the claim on the website since now I confirm this was made good to me. Thank you for your help and if you need anything please let me know. 
  *********************

  *********************

  Customer Answer

  Date: 01/23/2024

  I do see that this was refunded to my account and I apologize for not responding sooner. Ive just been able to login to my PayPal account and it just updated that I was refunded. I want to thank MTI for refunded this back to me and Im really in a hardship right now. Please remove the claim on the website since now I confirm this was made good to me. Thank you for your help and if you need anything please let me know. 
  *********************

  *********************

  Business Response

  Date: 01/23/2024

  Dear BBB,

  Since it appears this issue stems from the client not properly checking his account for the refund over a month ago and then responding that he did in fact receive his refund and in fact thank us, is it possible to have this complaint removed from our account.  As the complaint would not have happened if he was logging into the correct account.

  Thank you,

  **************************** 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services rendered were not satisfactory especially after I kept complaining to the continued education specialist tried on several occasions that I was not happy with the way things were going and was definitely not happy with the automation at all so I tried looking for the complaint department and when ****** it kept sending me to BBB so here I am hoping for a resolution to my issue the course was around $3100 and the automation was exactly $1795 can't find the receipt for the automation but still looking will definitely have at a later date

  Business Response

  Date: 12/14/2023

  Dear BBB,

  *************************** and our ****** Services *********** Mr. ******************* were able to speak and resolve his issues.  Accordingly, we were able to satisfy the client's issue and consider this matter resolved.  

  Thank you for your your assistance. 

  -Market Traders Institute 

  Customer Answer

  Date: 12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************