Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted 3 Brothers Moving and Storage in March of 2025 to set up my move to ******. **** was my main point of contact. We were originally quoted ****** to make the move which included my 2 Harleys. During the three months before the move we spoke to **** and updated him on our move. A week before our move we were contacted to update our items and we adjusted our cubic foot and paid an additional deposit. The day of moving the movers showed up and acted they had no idea we even had Harleys, they never even touched our belongings and within 10 minutes told me I had time pay an additional $13,500 that my move was only to the port not ******. I would then have to pay an additional $10,000 to have it delivered from port to my home in ******. I immediately called 3 Brothers and they told me they didnt understand, they called me back and told me it was their mistake and they didnt account for the port fees. They apologized and told me they understood my frustration. After placing me on hold I was told they were canceling my move and would issue a refund. *** they record all calls or they claim too. I was left with no movers two days before my flight to ******. I had to scramble to find another mover who then informed that they are doing a bait and switch and he sees it all the time. They have refused to issue my deposit back saying I canceled the move but I didnt. They offered me $2000 only if I agree to not leave reviews, **** or ask for a charge back from my bank. They are in breach of contract even though they claim I was for canceling. Lets be honest who goes from being able to afford ****** to almost $42,000. They are definitely s******* people over with this bait and switch and keeping the deposit. They cant even say its because I was over my cubic feet as they never once touched my items. The other company said the average costs is $16.00 a cubic foot and not the 6.00 they roped me in with. I want my money back and I will not stop until I get it.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early march gave 3 brothers moving and storage money for a move, wife cancelled within their 72 hour time period. Weve made dozens of calls since then and have either been put on holdsometimes as long as 48 minutes before being disconnected . Other times being told check will be cut Monday thru a 3rd party who does their books. The latest is sending a fake e-check. Need help or point me in the right direction. Never give up.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filing complaint on behalf of the individual who is looking for assistance. She is a senior who was supposed to be assisted with moving her belongings from the storage. She spoke with manager ***** ******** on 04/07/2025. She provided an itemized account of the ********************** unit at 29 pieces of furniture. And the unit is 4ftx6ft. She provided an initial deposit of ****** and they wanted an additional 505 when she arrived at the unit and another ****** when the furniture was delivered in ***********. They did not pick or deliver her furniture, but instead drove off without her belongings.

  Customer Answer

  Date: 07/03/2025

  The company will not contact anyone back. They just figure taking money from disabled, elderly is the way to run a business.

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is booking, acting as if they're the company picking up and dropping off. Not once do they mention that they are brokers.I do not recommend 3 Brothers. They lack transparency, and once they have your money, they don't care. I was unaware they were a broker when ************** showed up. 3 Brothers gave me incorrect pricing and delivery dates. When United arrived, they charged me $400 more and pushed the delivery date back by four days. Now that the new date has passed, I still don't have my belongings, and they arent answering their phone. ***** both of these companies. What should I do next?******* W ************************************************************** told me I could leave his name on the review as "it's nothing he or 3 brothers can do on their end. Horrible service, they are not doing anything, and I don't have any of my items. I never received my items. NON-DELIVERY=REFUND AND HELP FINDING OUT WHERE MY ITEMS ARE SINCE THEY BOOKED UNITED EXPRESS RELOCATIONS LLS

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving services were scheduled for ****** ******** on October 16, 2024 for a total of $2,388.00 with half, $1,194, being collected on this day. On October 17, 2024 the service was cancelled and a request for refund was issued. On October 30, 2024, the company confirmed that the refund request was received within the company's 72 hour window and was approved by the billing department. We have neither received a refund or explanation for the delay as of June 12, 2025.We would like resolution on the matter, to include at least a full refund.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The documents below is the email I sent to ****** at 3 Brothers on May 19, 2025, and I have not heard back from him. The other documents are pictures of how the movers handled my boxes and items in my garage, placing them carelessly, which resulted in broken articles, as shown in the photos. The moving company was based in **********. Their name was Ship4UTrans. I will also file with the New Jersey Better Business Bureau. Thank you for any assistance you can provide.

  Business Response

  Date: 06/12/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced during your move.
  We understand how upsetting it can be to discover that your items were not handled with the care they deserve. To help us address this properly, we kindly ask that you contact our Customer Service Department at your earliest convenience so we can assist you in filing a formal claim for the damages.

  Customer Answer

  Date: 06/14/2025

  I sent a letter to the New Jersey BBB also regarding Ship 4 You Trans, the actual moving company. To my knowledge they have also not responded to the complaint filed.

  I have attached the letter sent to the Florida State Representative Sirios on 6/5/2025. I will also be sending a letter to the New Jersey State Representative, the Attorney General of both states. I believe I should not have been charged as much as I was and am due a refund. 

  Thank you, Rena Carskadon

  Customer Answer

  Date: 06/14/2025

   
  
  Complaint: 23383745
  
  
  
  I am rejecting this response because:
  
  I sent the above letter to 3 Brothers Moving & Storage, Daniel Thompson on 5/19/2025. In the letter I explained the damages caused by the company they sent to move us. I also detailed how the price of the move kept getting changed and explained that according to their own contract I felt I had been overcharged. I heard nothing from the company either by email or phone. I'm not interested in contacting their customer service regarding just my damaged items. I want someone to address the overpayment and make restitution.

  Thank you for your assistance,
  
  Rena Carskadon

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 Brothers Moving and Storage quoted a price to move us. At no time did they state they were a brokerage. During the several calls that took place before engaging into contract it was always reiterated that we had a certain date we needed delivery by as we are getting our son relocated for school 3 days drive away and have flights to make, hotel reservations, dog boarding, work schedules to coordinate, etc.. When movers actually showed (****************** and Parts Export who is a company we have never hear off and have a poor review rating), two days later than they were scheduled for, they required additional $1,200 even though no additional items were added, items were actual removed from the move. Now 10 days later after they picked up we keep asking the movers when is our items are going to be delivered and they state they cannot get a date only they will let us know when the truck leaves. Now they are claiming they have up to 21 days from the date we wanted the items delivered to actually delivered which was 2 days ago. 3 Brothers will not respond to phone calls, texts or emails. They lied about everything deceiving me from the get go. And judging from the reviews I am seeing, this is their standard practice. They should not be allowed to continue business and scamming people. And the shady moving company as well. Our son is scheduled to start school on June 2 and we are paying ten on an apt we cannot use, yet we have no idea when we will have furniture now having to get a hotel for him.

  Business Response

  Date: 05/20/2025

  Were sorry to hear about your experience and understand how stressful a move can be, especially when coordinating a relocation on a strict timeline. While we strive to provide clarity and support throughout the process, we want to address your concerns directly and transparently.
  As clearly outlined in the signed agreement (Sections 4 and 5), 3 Brothers Moving & Storage LLC is a licensed moving coordinator/broker, not a motor carrier. This was also reflected in the documentation provided at the time of booking. We coordinate and arrange for transportation with *****-authorized carriers, but we do not physically perform the move ourselves.
  The actual moving services for your shipment were provided by the contracted carrier, ***********************************. As stated in your contract, all pickup and delivery dates are estimated (Section 14), and no guaranteesexpress or impliedare made regarding specific delivery dates. The standard industry delivery window, based on distance, is up to 21 business days. Your delivery is still within this contractual window.
  Regarding the additional charges at pickup, per Section 9 of the contract, your rate was based on a "Binding Not-to-Exceed" estimate which assumed the accuracy of the item list you provided. If there were discrepancies, or if the carrier assessed additional packing, labor, or weight at the time of pickup, they are permitted under the governing tariff to adjust charges accordingly.
  We understand that delays and unexpected changes are frustrating, especially with critical timing involving housing, travel, and school. While 3 Brothers Moving & Storage LLC is not liable for carrier actions, as your broker, we are actively following up with the carrier on your behalf to help facilitate updates and resolution.
  We encourage you to reach out to us directly so we can continue to assist in navigating the situation with the carrier.
  Thank you for your understanding.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to move from ***** to *******, the price I got was 1400 Dollars which I paid 900 deposit and 621 pick up and 621 delivery. They get to my home in ***** a come inside and see my stuff and jack the price up to $5000 Dollars which I told them I don't have and wasn't the original price that I paid. So now they All my Furniture and All my cousins Medical Supplies on the truck and now there asking for more money. I need My Furniture and my Medical supplies and my handicapped daughters clothes and all my furniture.

  Customer Answer

  Date: 04/15/2025

  I are charging me an additional $3000 and Dollars on pond delivery of my furniture. I already paid them close $1500 dollars already and there asking for three thousand dollars more which I dont have a cant get a loan. I just want all my furniture and my cousins medical supplies which he need immediately also my daughters stuff that she need as well as my bedroom furniture and our clothes. I dont want them holding my belongings hostage.

  Business Response

  Date: 04/22/2025

  Thank you for bringing your concerns to our attention. At 3 Brothers Moving & Storage LLC, we take all customer feedback seriously and aim to clarify any misunderstandings regarding our services and charges.
  We understand the customer was originally quoted based on a "Binding to Not Exceed" estimate. As stated in our agreement, this estimate is based on the inventory and services provided by the customer and does not cover additional items, services, or accessorial charges not originally disclosed.
  Upon arrival, our team determined that there were more items and services required than initially listed by the customer. These included additional household goods, extra labor, and accessorial services.
  It is also important to note that the customer waived the right to a physical survey in accordance with 49 CFR 371.113(C)(1), and the binding estimate was prepared using the item list provided by the customer. As per the signed agreement, any additions to inventory, services, or labor at origin or destination result in charges per our governing tariff. These policies are clearly outlined in our contract.
  We regret that the customer feels misled, but all charges applied were in accordance with the agreed terms and the scope of services actually rendered during the move. We are happy to provide copies of the estimate, signed contract, and detailed invoice for full transparency.
  At 3 Brothers Moving & Storage, we remain committed to honest communication and customer satisfaction. We encourage all customers to provide accurate item inventories and access details upfront to ensure the most accurate estimate and a smooth moving experience.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted $1,600.00 move from ** to **. This company is the worst **** I have ever had to deal with. They were giving the deposit in the beginning. I added more to the move and paid the difference. When they arrived it suddenly changed to marks on the truck for sizing. You can not get a hold to who quotes the job. They disappear and give a lame excuse. So I went from 1600 to 2500. They called while I was on my way and asked if there were any stairs as I told them in the beginning that there was two flights. Upon arrival they demanded 150 move or they would leave it at the parking lot. Oh and a warehouse fee. When all said and done I was over $3500. They know exactly what they are doing. Stay away form this company. I could go on and on. They are scammers.

  Business Response

  Date: 04/22/2025

  Thank you for bringing your concerns to our attention. At 3 Brothers Moving & Storage LLC, we take all customer feedback seriously and aim to clarify any misunderstandings regarding our services and charges.
  We understand the customer was originally quoted approximately $1,600 for a move from ******** to ******* based on a "Binding to Not Exceed" estimate. As stated in our agreement, this estimate is based on the inventory and services provided by the customer and does not cover additional items, services, or accessorial charges not originally disclosed.
  

  Upon arrival, our team determined that there were more items and services required than initially listed by the customer. These included additional household goods, extra labor, and accessorial services such as:
  

  Additional stairs: Our estimate includes one flight of stairs at both origin and destination. The presence of two flights, as confirmed by the customer at pickup, results in a $75 fee per additional flight.

  Long carry: When our truck cannot park within 75 feet of the residence, a long carry fee (starting at $150) applies. This was necessary in this case due to access limitations.
  
  Shuttle service or truck size adjustment: If our standard tractor trailer cannot access the pickup or delivery site, smaller vehicles or extra handling may be necessary, resulting in additional fees.
  

  It is also important to note that the customer waived the right to a physical survey in accordance with 49 CFR 371.113(C)(1), and the binding estimate was prepared using the item list provided by the customer. As per the signed agreement, any additions to inventory, services, or labor at origin or destination result in charges per our governing tariff. These policies are clearly outlined in our contract.
  We regret that the customer feels misled, but all charges applied were in accordance with the agreed terms and the scope of services actually rendered during the move. We are happy to provide copies of the estimate, signed contract, and detailed invoice for full transparency.
  At 3 Brothers Moving & Storage, we remain committed to honest communication and customer satisfaction. We encourage all customers to provide accurate item inventories and access details upfront to ensure the most accurate estimate and a smooth moving experience.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted 7500 for long distance move, then day before move finally got someone on phone to do inventory , was told we needed 2 trucks for ******. We agreed . Movers show up with 2 trucks. After all loaded they said it was an additional *****. Ship 4U Trans! Movers broke many items and stole food out of our frezer . Both of these companies are ********

  Business Response

  Date: 04/22/2025

  Thank you for bringing your concerns to our attention. At 3 Brothers Moving & Storage LLC, we take all customer feedback seriously and aim to clarify any misunderstandings regarding our services and charges.
  We understand the customer was originally quoted based on a "Binding to Not Exceed" estimate. As stated in our agreement, this estimate is based on the inventory and services provided by the customer and does not cover additional items, services, or accessorial charges not originally disclosed.
  Upon arrival, our team determined that there were more items and services required than initially listed by the customer. These included additional household goods, extra labor, and accessorial services. It is also important to note that the customer waived the right to a physical survey in accordance with 49 CFR 371.113(C)(1), and the binding estimate was prepared using the item list provided by the customer. As per the signed agreement, any additions to inventory, services, or labor at origin or destination result in charges per our governing tariff. These policies are clearly outlined in our contract.
  We regret that the customer feels misled, but all charges applied were in accordance with the agreed terms and the scope of services actually rendered during the move. We are happy to provide copies of the estimate, signed contract, and detailed invoice for full transparency.
  At 3 Brothers Moving & Storage, we remain committed to honest communication and customer satisfaction. We encourage all customers to provide accurate item inventories and access details upfront to ensure the most accurate estimate and a smooth moving experience.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23190569
  
  I am rejecting this response because:
  
  Sincerely,
  Its lies, we went over inventory on phone and told everything we were taking. Originally quote was only for 1 truck through ****** ********. He said that would do. Once you are booked you cant talk to that person again. When movers showed up with the 2-26 ft trucks this took all we had, however you have to sign blank spaces before they would load. After all loaded we had to get another cashier check for ****** before they woul unload. They stole food from our freezer, 6 steaks and frozen fish. Numerous thing have been broken. They ask for a tip and of course they werent given any . Ship 4U Trans was moving company. Terrible all the way! Scammers are all they are ! Both companies
  ****** ****