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Business Profile

Medical Doctor

Florida Emergency Physicians

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 102 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/04/2025, I pulled my credit report and was shocked to find two collection accounts from FL Emer Phys **** Assoc MD. I had never received any bills or notices about these charges.I called their billing department and was told one charge was for an ER visit on 09/26/2022 for $2,314, and the other for a visit on 01/19/2023 for $2,101. These were sent to ****************************, which then passed them to ************************ and Central Portfolio Control.This is deeply concerning for several reasons: I received financial assistance from ************ for both ER visits, and all balances were paid. I was never billed or notified by FL Emer Phys **** Assoc MD before these were sent to collections. Under the No Surprises Act, I should not be balance-billed for out-of-network ER providers without proper disclosure and consent. This action also violates the ****** which requires debt validation and proper notice before reporting to credit bureaus or assigning to collection agencies.I request the following: Immediate removal of these accounts from my credit report. A written explanation and itemized billing. Confirmation that all collection activity will cease.Ive attached documentation of my financial assistance approval and credit report entries. If unresolved, I am prepared to file complaints with the ****, state attorney general, and *** for possible violations of healthcare billing protections.

    Business Response

    Date: 06/26/2025

    6.26.25

    Dear Ms, Dossantosrego, I have located your account and emailed the collection agency to close your account due to your charity care approval. You can also call our National Patient Service Center at 888-580-2688 for more information on your account.

    Thank you,

    Greta Hall

    Patient Service Senior

    Alcoa Billing Center
    6778702960

    Customer Answer

    Date: 06/27/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23468772, and find that this resolution is satisfactory to me.




    Sincerely,



    Myriam Merced

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I have been receiving calls from ***************** (a debt collector) for services performed by Florida Emergency Phys ************************* on 5-7-23 & 7-5-22. I never received a bill from these Physicians for these charges and hadn't known about them until I received these calls from ********* this year. I have been in discussions with *********, but I feel very uncomfortable paying for these services when I don't know if they are correct. I've tried calling Advent Health to get more information and I was told that emergency physicians bill separately and they wouldn't be aware of the charge. When I try to locate a phone number for Florida Emergency Phys Kang Associates, I get that the office is closed. With no number or address I do not feel comfortable paying for charges when I don't even know what they are for and whether they put through the charges to my insurance company or not. These charges have hit my credit report, and my understanding is they can no longer hit my credit report. Per the ************************************ (Docket # CFPB-2024-0023) these charges should no longer be on a credit report.

    Business Response

    Date: 06/19/2025

    6.19.25

    Dear Ms. ************* have located your account, we do the billing for the ** physicians Florida Emergency Phys Kang & Associates. We send several statements to the address you provided. both dates 5.7.23 and 7.5.22 were filed to your insurance. 5.7.23 balance of $325.09 was your deductible amount owed. 7.5.22 your insurance has paid and then took their payment back.  You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center
    **********

    Customer Answer

    Date: 06/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A collections from this company appeared on my credit report for over 1200 dollars. I understand this is supposed to be a billing company, but the only medical debt I owe to anyone is about 60 dollars to advent health respiratory. This needs to be removed ***** my report and this account needs to be canceled immediately.

    Business Response

    Date: 06/04/2025

    6.4.25

    Dear Mr. ************** have located your account and you have 2 account with us ********************************************* Phys Kang & Associates. Dates 7.6.23 and 10.3.23. We do the billing for the ** physicians and you were rendered services at ************************. If you feel these services are incorrect please call the facility for your medical records. 

    You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    **********

    Customer Answer

    Date: 06/15/2025

    I contacted advent health. they said they do not know who you are or what physicians you are affiliated with. My services were comped as charity according to the advent heath **************  I don't owe them anytjhing. Your response is rejected. I have reported this account to the credit bureaus as fraudulent. 

    Business Response

    Date: 07/25/2025

    Hi, we would need a copy of the charity care letter to follow suit with the facility.

  • Initial Complaint

    Date:05/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was checking my credit report and noticed two accounts with the name FL EMER PHYS **** MD. one opened 08/19/2024 and the other just recently 03/12/2025. I'm unaware of what these are for. I haven't even seen a doctor since my last child was born in ***********. And definitely didn't see anyone medical wise in March of this year. So I would like to know what these accounts on my credit report are. Both accounts totals together equal $4811.00 please explain.

    Business Response

    Date: 06/04/2025

    6.4.25 

    Dear Ms *************** have located your account and we do the billing for the ER physician Florida Emergency Phys Kang & Associates. This is for a date of service for 12.10.18 and 12.30.22 that I will have closed with the collection agency. You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

     

     

     

     

  • Initial Complaint

    Date:05/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business stole information from my visit to the ** and is trying to charge me an absurd $368.26 despite not finding any info about this on my MyChart visit to the **. Others have reported this business as a scam as well.

    Business Response

    Date: 06/04/2025

    6.4.25

    Dear Mr. ************** have located your account and we are ********************************************* Phys Kang & Associates, we do the billing for the ** physicians. If you have any question you can call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

     

    Customer Answer

    Date: 06/04/2025

     
    Complaint: 23364164

    I am rejecting this response because:
    I was already billed by the ** and there is no other payment needed on my MyChart. I've seen others leave reviews that this is a scam as well. 
    Sincerely,

    ****** ******

  • Initial Complaint

    Date:05/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/09/2022 i was seen at advent health kissimmee for only an xray and left, no doctor saw me. I spoke with Advent Health billing department and told me I do not have any bill or any other bill with there third party or with there doctor and that i was also approve with finacial aid to cover everything after insurance. Please Dispute this per advent health thank you

    Business Response

    Date: 06/09/2025

    6.9.25

    Dear Ms. ************* have located your account and if you received finance assistance we will need a copy to have this account closed with the collection agency.  You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    **********

  • Initial Complaint

    Date:05/15/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a collections account added that I believe to be fraudulent or added by mistake. I was seen in the ********************* ER and was insured at the time. I paid my copay in full and should not owe any balance per advent healths billing department. This needs to be removed.

    Business Response

    Date: 06/04/2025

    6.4.25

    Dear Ms. **************** have located your account and you have a date of service 11.11.22 where services were rendered at Adventhealth ******** We have this listed as ********* comp, which has not paid. Please follow up with your adjusted on this account. You can also call our ******************************* at ************ for more information on your account.


    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center
    **********

    Customer Answer

    Date: 06/05/2025

     
    Complaint: 23332550

    I am rejecting this response because:

    This claim was paid by my health insurance. This was not workers comp. I was employed by ************* at the time of this visit. I was insured by ***** under policy W274567867 and group number 017500102000001 under my name, ******** ********. There should be no remaining balance according to my insurance.


    Sincerely,

    ******** ********

    Business Response

    Date: 07/25/2025

    Dear Ms. ********* I will have this account closed, thank you.

    Customer Answer

    Date: 07/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:04/30/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seen at Advent Health (Florida Hospital) on 7/12/2024 emergency department. I provided 2 forms of health insurance Primary and Secondary. The facility visit was covered. Then September of 2024 there was a separate Physicians charge added to my credit profile (Transuion, Equifax, Experian) , for the same date of service 7/12/2024 same emergency room visit in the amount of $1243.00 from a company by the name of Wakefield. I disputed this being that I have never done any business with this company. I received a ***ly back informing me that this charge was for the Physicians fee for the doctor that saw me that day. I called Wakefield and spoke to a *** to confirm both of my health insurances information was on file and to ask why wasn't the claim for this medical visit sent to both health insurance companies. The *** at ********* informed me that she could only see one health insurance on file but she could not tell me which one it was and that I must call my health insurance companies and ask them why the didn't pay the Physican fees to Florida Emergency Physicians and she informed me that Wakefield is an collection agency for them because the Physicians bill was not paid. I called both my health insurance companies and they both stated they did not receive any medicals claims for payment of my visit on 7/12/2024 from Florida Emergency Physicians. One of the ***s from my primary insurance company even took the initiative to call Wakefield and speak to a *** there and was told that they did in fact send a medical claim but this was lie. I did further research only to find that I am not the only person experiencing bogus charges from this company. There are many others and they are not being truthful about claim submission and medical claim amount due and are billing consumers and adding to our credit profiles and giving our information to a collection agency to come after us. I am requesting this account to be removed from my credit profile all 3 bureaus.

    Business Response

    Date: 05/06/2025

    5.6.25

    Dear Ms. *************** have located your account and the date in question that we have is for 7.12.23. The insurance we filed denied your claim for policy not in effect for the date of service. We will need a copy of proof of eligibility for review. You can also call our ******************************* at ************ for more information on your account.


    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    7118377960

     

    Customer Answer

    Date: 05/06/2025

    Hello, I am responding with both of my health insurance documents in which were in fact active and I was eligible for coverage for the date of service in question 7/12/2024. As well am I now still current with both insurance companies. In fact both companies have confirmed for me again today for the second time there was claims received from the provider. Thank you.

    Customer Answer

    Date: 05/06/2025

     
    Complaint: 23267571

    Date Sent: 5/6/2025 11:21:51 AM
    Hello, I am responding with both of my health insurance documents in which were in fact active and I was eligible for coverage for the date of service in question 7/12/2024. As well am I now still current with both insurance companies. In fact both companies have confirmed for me again today for the second time there was claims received from the provider. Thank you.

    Sincerely,

    ******* *******

    Business Response

    Date: 05/12/2025

    5.12.25

    Dear Ms. ******************* you for your proof of insurance coverage. Just want you to know that the date we have is still for 7.12.23 not 7.12.24. You may want to check with the facility to see if they gave us the incorrect date. I did check the medical records and the date of ******* is the same. I will have this account close with the collections agency since you showed proof of coverage. 

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    Customer Answer

    Date: 05/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:04/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a charge of $528 on my credit report. I also got a notification from my bank that my social was found on the dark web. These people are scheming. I called advant they stated my balance is $0 I have health insurance. This place is a scam.

    Business Response

    Date: 05/06/2025

    5.6.25

    Dear Ms. *************** am unable to locate your account with just the name and address. Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    *******************

    Patient Service Senior

    Alcoa Billing Center

  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge on my credit report stating that I owed to FL **** **** associates MD. I have no recollection of this charge and all numbers provided to me for me to find out what this is. It's giving me a dead end. I was told they were affiliated with advent health but Calling advent health there is nothing on the file

    Business Response

    Date: 05/12/2025

    5.12.25

    Dear Ms. ************* have located your account and we do the billing for the ** physician,FLORIDA EMERGENCY PHYS KANG & ASSOCIATES MD,that rendered services to you on 7.25.21 at Adventhealth ******** The insurance we had on file at the time of service denied your claim for not covered under your plan. Therefore charges are owed. You can also call our ******************************* at ************ for more information on your account.


    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    6555243160

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