Complaints

This profile includes complaints for Progressive Debt Relief LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Progressive Debt Relief LLC

  485 N Keller Rd STE 520 Maitland, FL 32751-7506

• 

  Progressive Debt Relief LLC

  5703 Red Bug Lake Rd # 283 Winter Springs, FL 32708-4969

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23285596
  
  I am rejecting this response because: they are not addressing my concerns. The response is deflecting my issue of miscommunication within Progressive alone to Discover. He is stating since there are no up front fees there are technically no fees just the escrow account management fee. That is still a fee which I was told there wouldnt be a fee of any kind. That never got reimbursed. He didnt address the fact that they did not reach out to Discover as promised or as I was told and the balance went up by such a considerable amount due to this that is now my responsibility because of their carelessness and lack of doing anything on my behalf.they have not tried to rectify anything they just want to give more excuses /not fully answer my questions directly so this will go away. 
  
  Sincerely,
  
  ******* *******esponses. I never once spoke to my "account manager"- I was always handled by the 1st level customer service. After monthly follow up calls I always was told different responses- they were in negotiations, nothing had been done, just trying to get more money out of me,etc). Finally, in January 2025 I was told I just needed a few hundred more dollars. I called again in February and now was told they needed another *** notarized. Again, still no account manager, no calls about this. I told them I wanted to cancel my account and they tried to negotiate by calling Discover directly for me and settle it (which I thought had already been attempted at this point). I did receive a refund, but not the full amount due to "maintenance fees" that I was never told about and still no resolution. I then called Discover to try to work out an arrangement and they will not speak to me due to the *** on my account that I was told wasn't there.

  Business Response

  Date: 05/19/2025

  We appreciate the notification about this issue. We are currently attempting to reach out to Ms. ******* to review the situation and address her concerns. Once additional information is received, we will update all parties accordingly. Our hope is to achieve an amicable result on this issue.
  
  

  Business Response

  Date: 06/03/2025

  Thank you for the opportunity to respond. Ms. ******* was refunded the amount she requested on 5/27/25. We are reaching out to Ms. ******* to confirm receipt and will update you upon receiving that confirmation. 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told they could help settle some credit card debt when the interest rates spiked. I stated to them I wanted a lump sum payment vs monthly payments to settle debt. I learned I have overpaid them for the settlement and now they are telling me that I owe them 2500 in fees! I asked for a full break down of my account and settlement and they continue to tell me they are unable to do this! I have asked many times to cancel my account and they refuse.

  Business Response

  Date: 02/25/2025

  Thank you for providing Progressive Debt Relief with Ms. ******** concerns. We have reached out to Ms. ****** and have addressed her concerns and we have come to a resolution with her on her account with our company. Thank you again for bringing this to our attention.
  

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Program has not provided services

  Business Response

  Date: 01/24/2025

  We appreciate the notification about this issue. We are currently attempting to reach out to Ms. ****** to review the situation and address her concerns. Once additional information is received, we will update all parties accordingly. Our hope is to achieve an amicable result on this issue.
  

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid $45,632.54 to this company for debt relief and I just want to know an aprox. end date. I've asked this question for over 4 years. Now I want the following:1.Account Details: A full breakdown of which debts have been consolidated, the total amounts owed, and the current status of each ***************** Information: A detailed record of all payments made, showing how these payments have been allocated (fees, interest, principal, etc.).3.Fees and Charges: A complete explanation of all fees and charges associated with your services.4.Communication with Creditors: Documentation of any communications between your company and my creditors, including settlements, negotiations, and payment plans.5.Progress Reports: Regular updates on the progress of my debt consolidation, including what debts have been resolved and what remains.6.Future Payment Schedule and Contract End Date: I am requesting a detailed schedule of future payments, including amounts, dates, and an estimated end date for this consolidation process. Knowing when this process will be completed is critical for my financial planning.Additionally, Ive noticed that whenever I send an email, I can see it has been opened and read, yet I rarely receive a timely response, if at all. This lack of communication is frustrating, and I would appreciate prompt and consistent responses moving forward.Furthermore, if the response to this request is simply to direct me to my account on your website, I want to make it clear that this is not an acceptable solution. The website's difficulty in providing accessible, clear information is the very reason I am writing this email.Thank you again for your support during this process. I look forward to your prompt response with the requested details.Client ID: ******

  Business Response

  Date: 01/16/2025

  Thank you for providing Progressive Debt Relief with ********** concerns. We have reached out to Mr. ******* and we have addressed/resolved his concerns on his account with our company. Thank you again for bringing this to our attention.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to progressive debt relief and we resolve the issue. I would like to withdraw my Conplaint. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This matter has been resolved with the business and I have been refunded

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wont answering me as why I continue getting charge on 8/29/2024 and today 9/16/2024. They have charged me $645 as soon as settlement with White Pine Lending and $152 after paid off! so said so! On June 3, 2024 you charged me $645 for settle the last loan already!

  Business Response

  Date: 09/18/2024

  We appreciate the notification about this issue. We are currently attempting to reach out to Ms.Aratchaporn **** in an effort to review the situation and address her concerns.Once additional information is received, we will update all parties accordingly.Our hope is to achieve an amicable result on this issue.
  

  Customer Answer

  Date: 11/03/2024

  They have not given me an explanation for their early withdrawal and their still deducting of my funds as of November 1, 2024.
  

  Since I paid myself for the last two loans, the first *** I spoke with in ****** said there would be no further payments deducted. They then used the money I had to pay off White Pine Lending, taking the $152 that was left in my account right away. And keep on withdrawing until now! They told me that they needed to take out further payments until October 15, 2024, even though I called them back after seeing payment on ****** 29, 2024. So why isn't it stopping on November 1, 2024? When it will stop since there was no work for them to do anyway? They took out $645 immediately already after settlement with the last creditor of white pine leading, what fees are they talking about?

  
  

  Customer Answer

  Date: 11/05/2024

  They have not given me an explanation for their early withdrawal and their still deducting of my funds as of November 1, 2024.
  

  Since I paid myself for the last two loans, the first *** I spoke with in ****** said there would be no further payments deducted. They then used the money I had to pay off White Pine Lending, taking the $152 that was left in my account right away. And keep on withdrawing until now! They told me that they needed to take out further payments until October 15, 2024, even though I called them back after seeing payment on ****** 29, 2024. So why isn't it stopping on November 1, 2024? When it will stop since there was no work for them to do anyway? They took out $645 immediately already after settlement with the last creditor of white pine leading, what fees are they talking about?

  Business Response

  Date: 11/15/2024

  Thank you for bringing this matter to our attention. At Progressive Debt Relief, our clients satisfaction and success are always our highest priorities. We understand the importance of addressing any concerns directly and are happy to review the account details with her. Unfortunately, despite multiple attempts to contact her via phone and email, we have not received a response. We remain committed to resolving this matter and are available to assist Ms. **** at her earliest convenience. Please know that we take great pride in our diligence and care, ensuring every clients experience is positive and successful. Should there be any further assistance we can provide, please do not hesitate to let us know.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I withdrew from the program on 6/28/2024 and was told you could withdraw anytime. My escrow balance was *******. PDR took on 424 dollars for two accounts that they were working on. I was told by representative that for those two accounts, I was responsible for 40 percent of total balance of the two accounts. I didn't have that amount in my account, therefore, they took the fees out and I was told that I am will be responsible for ******* as a balance still owed to them. There is not an itemization of fees so you don't know where the money they take goes to. It just states fees without any breakdown of fees.

  Business Response

  Date: 08/05/2024

  Thank you for notifying Progressive Debt Relief regarding Mr. ***************************** concerns. Despite our diligent attempts to engage ******************** in resolving these matters, we regret to inform you that our efforts to discuss the issue over the past two weeks via multiple phone calls have been met with no response. During his short time in the program Progressive Debt Relief was able to settle two of his accounts shortly upon his enrollment in the program. We have provided ******************** with a comprehensive breakdown of our program, including payments to his creditors and all applicable service fees, through email correspondence. Additionally, a refund check for his escrow balance with Progressive Debt Relief has been issued as per his request, and his account has been updated to reflect closure of our program.

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 8/4/23
  Amount: 142.50
  Debt Settlement
  The Vendor has not attempted to resolve the dispute, a stop payment was placed on 8/4 by Progressive debt relief but the payment was not stopped. This caused a huge overdraft in my checking account.
  Account # Client ID: ******

  Business Response

  Date: 08/21/2023

  Thank you for reaching out to Progressive Debt Relief. We
  understand your concern regarding the recent payment that you scheduled. At
  Progressive Debt Relief, we are committed to providing the best possible
  service to our clients, and we always strive to accommodate their needs to the
  best of our ability. PDR was incapable of stopping the payment and would have accommodated if possible. If inadequate notice isn’t provided to the escrow
  provider, you may be unable to stop a payment from processing. ******* ****** request was made the same day that the draft was scheduled. The standard practice by the escrow agent is to request a
  minimum of 3 business days' notice for any payment adjustments or
  cancellations. This time frame allows them to make the necessary arrangements
  to prevent payments from going through as planned by a client.
  We are sorry for any inconvenience this situation may have
  caused. Your refund was provided by your escrow agent as previously discussed,
  and your account is being closed with Progressive Debt Relief.