Complaints

This profile includes complaints for Dennis Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dennis Property Management

  1022 Land O Lakes Blvd STE 201 Lutz, FL 33549-2917

• 

  Dennis Property Management

  3263 Shoal Line Blvd Hernando Beach, FL 34607-3436

• 

  Dennis Property Management

  203 W Jefferson St Brooksville, FL 34601-2524

• 

  Dennis Property Management

  37237 Meridian Ae Dade City, FL 33525

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Dennis Realty Management to manage our rental home in *******. We are filing this complaint due to mismanagement,negligence, and lack of transparency. Water Leak: The manager refuses to explain when tenants first discovered a major leak.Reports from Feb 25 and Feb 28 contradict each otherone says no cause was found, the other blames a pipe under the sink. How could this go unnoticed after hours of inspection? Negligence: Our home sat vacant for nearly 6 months after tenants gave notice in June 2024. Comparable homes rented within 30 days. We told the manager early on he could reduce rent to speed up leasing, but he took no action until we filed a formal complaint. This cost us an estimated $17,100 in mortgage payments. Withheld Invoice: A Feb 28 invoice was hidden from our portal and only revealed in Mayafter we agreed to a refund on April 17. We only learned of it when asking about billing inconsistencies. No valid reason has been given for the delay.Uncompleted Repairs: We provided the manager with a hired professional inspection list in 2022, including issues the builder could fix under warranty (e.g., faucet pipes, missing window screens) He failed to act on any of it. These unresolved items later contributed to damage. Breach of Contract: Our contract requires approval for repairs over $200. This was ignored multiple times. Breaking the terms of our agreement. Refund Withheld: Dennis Realty agreed to refund $1,265.67 but is now withholding it unless we stop asking questions. This is coercive and unacceptable. Additionally, the manager did no regular inspections during a 2-year tenancy and conducted a move-out inspection with no water or electricity,missing key maintenance issues. Were requesting a refund of half the management fees for that lease term: $2,520. This experience has caused major financial harm. We ask the state to help recover our losses and hold Dennis Realty accountable.

  Business Response

  Date: 06/04/2025

  Ref: ******* ********
  
  Complaint ID # ********
  
  Please be advised this is in response to the complaint received 5-27-2025.
  I have addressed all issues noted in the complaint and attached relevant documentation
  Water Leak
  Invoice from 2-25 attached no leak found attachment A
  Invoice from 2-28 leak found and fixed attachment B
  To visible water stains or water spots visible in inspections attached
  Vacant Property
  Rental market
  Invoice
  All invoices were held due to issues brought to my attention on March 21, 2025
  Addressed in refund offer attachment C
  Builders punch list
  This is not a property management responsibility
  Repair without prior approval
  Addressed in refund offer attachment C
  Refund approval from Owner attachment D
  Refund withheld
  Awaiting approval from Owner email attachment E
  Inspections
  8-10-22 attachment F
  3-27-23 attachment G
  2-3-24 attachment H
  9-13-24 attachment I
  2-6-25 attachment J
  Move out inspection
  Utilities must be transferred into Owners name upon tenant vacating   Owner did not transfer utilities prior to move out inspection
  Management Fees
  Tenants were screened (2)
  Tenants were accepted (2)
  Rent was collected
  Inspections were performed
  Repairs were handled
  
  We are still willing to refund the original amount agreed upon as soon as we can get the issues closed.
  
  Thank you for your time 
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23376344
  
  I am rejecting this response because:

  Failure to Contact Builder During Warranty Period
  Dennis Property Management ignored our explicit request to contact the builder during the valid two-year warranty period, despite being provided with a professional inspection report identifying issues eligible for warranty service. This inaction resulted in the expiration of the builders warranty and forced us to pay out-of-pocket for repairs that should have been covered. Even though in the report, it clearly lists that window screens are not installed. Also the report also addressed that the plumbing in the upstairs bathroom was improperly installed, which was the direct cause of the recent leak. This leak and the resulting water damage could have been completely avoided if he contacted the builder with the report.
  
  Neglect of One-Year Builder Inspection Reminder
  We forwarded the one-year builder inspection reminder to Dennis Property Management, but no action was taken. This level of inattention led to the discoverytwo and a half years after move-inthat window screens had never been installed. Such a basic oversight could have been avoided with minimal diligence. This failure is not just a matter of negligenceit also constitutes a violation of Florida law, which requires all homes to have window screens. By failing to notify us for several years that the property lacked screens, Dennis Property Management placed us at legal risk as property owners. Had this been discovered by code enforcement or a tenant complaint, we could have faced fines or legal consequences through no fault of our own.
  
  Move-Out Inspection Conducted Without Utilities
  Dennis Property Management conducted the move-out inspection of the previous tenant without power or water and failed to notify us of the utility disconnection. As a result, damages that would have been visible during a properly conducted inspection went undetected. There was zero communication with us regarding this critical matter.
  
  ? Based on reason 1,2,3 We therefore demand that Dennis Property Management refund $2,520, representing half of the management fee collected for the first ******* as compensation for this negligent conduct.
  
  * If no resolution is reached, we reserve the right to claim all the costs for fixing all the issues listed on the inspection report and the whole management fee.
  
  Allowing the Property to Remain Vacant for Over Six Months
  Dennis Property Management allowed our property to sit vacant for over six months without taking effective steps to adjust the rental price. Although our agreement did not stipulate any rental price limits, and we had informed them early on that we were open to lowering the rent, they failed to make any adjustments for four months. Only after we complained to the company did they take action.
  
  ? We therefore request that Dennis Property Management refund $1,300, which represents the leasing commission collected for the new ******* as compensation for the loss caused by prolonged vacancy and lack of action.
  * If no resolution is reached, we reserve the right to claim all the financial loss during the vacancy.
  
  Unauthorized Repairs Without Owner Approval
  Dennis Property Management performed repairs totaling $2,136.07 without our prior approval. They have also failed to provide clear communication or justification regarding the delay and inconsistencies in billing and repair details. This action violated the management agreement and demonstrates a lack of transparency.
  
  ? We therefore demand a full refund of $2,136.07 for these unauthorized expenses unless Dennis Property Management can provide a legitimate and documented explanation.
  
  * If no resolution is reached, we reserve the right to claim all losses resulting from this incident, including but not limited to diminished property value due to water damage, additional repair costs, and any other damages arising from the mismanagement of our property.
  
  Total Amount Claimed: $5,956.07
  Unauthorized Repairs: $2,136.07
  Leasing Commission Refund: $1,300.00
  Half management Fee Refund (First ******** $2,520.00
  These actions by Dennis Property Management amount to gross negligence and breach of fiduciary duty. We respectfully request BBBs assistance in mediating this matter and holding Dennis Property Management accountable.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 06/16/2025

  Hello **** ************,
  
  Please see below response to complaint DI 23376344
  
  Builder Warranty/Punch list and the One-Year Builder Inspection, these items are not part of the Property Management Agreement.
  
  Move-Out Inspection,please note that it was conducted while the utilities were inactive.  Ensuring utilities are active under the owner's name is the owner's responsibility, which was not completed prior to the move-out inspection.
  
  Vacant property for over a six-month period. Vacancy rates vary depending on the ever fluctuating market conditions.
  
  Repairs: Pursuant to section 5, MANAGEMENT FEES AND AUTHORITY TO MANAGE AND INDEBT OWNER FOR REPAIRS AND SIGN LEASES  of the Property Management Agreement: Owner gives **************** to hire contractors to repair, maintain or alter the property provided the Broker does not exceed $200 for any single repair, maintenance item, or alteration without the Owners consent, unless the repair is deemed necessary by Broker (PMA Attached)
  Our standard procedure is to coordinate communication and resolution for any repair issues and their associated costs.
  
  Concerning the water leak reported on the 25th, this was promptly addressed and repaired by the 28th. We'd like to remind you that the Builder Warranty expired in July 2024.Similarly, the oven door and ice maker issues reported on March 5, 2025, and subsequently repaired on March 7, 2025, also fall outside of this warranty period.
  
  As ownerspreapproval was not obtained for repair costs exceeding $200, we are offering to refund the repair costs exceeding the $200 approval amount. These reimbursements would be as follows: $244.25 for the oven door repair, $361.42 for the ice maker repair, and $660.00 for the water leak repair, totaling $1265.67. (PMA Attached)
  
  Leasing Commission Refund: Pursuant to section 4, LEASE & RENEWAL FEES & AUTHORITYof the Property Management Agreement: Broker shall earn the fee stated herein upon procuring a ready, willing, and able Tenant and Owner shall pay Broker in full upon earlier of the date on which all funds are due prior to move-in under the application lease have been collected and the Tenants lease term has begun. Tenants underwent a thorough vetting process, the move-in inspection was completed, and all required move-in funds were collected. (PMA Attached)
  
  Half Management fee:Pursuant to section 5, LEASE & RENEWAL FEES & AUTHORITY of the Property Management Agreement: Owner agrees to pay Broker a monthly management fee of 7% of gross income to Owner when occupied for each month or partial month there of this Agreement.  (PMA Attached)
  
  We believe the above refund of $1,265.67 is above what is required by property management contract but in an effort to make everyone whole again we will still offer this refund.
  
  Please don't hesitate to reach out if you need any further clarification on these points.
  
  Best regards,

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23376344
  
  Dear **** ************,

  Thank you for giving us the opportunity to respond to Dennis Property Managements statement regarding our complaint. We respectfully submit the following points in response to their claims and proposed resolution:
  
  1. Builder Warranty Punch List & One-Year Inspection
  It is true that the Property Management Agreement (PMA) may not explicitly include builder warranty or punch list responsibilities. However, as a licensed property manager acting as the owner's fiduciary agent, the manager has a duty to exercise skill, care, and diligence (Florida Statutes *******). When a homeowner, especially one living in another state, reports structural or appliance issues during the builders warranty period and even provides a professional inspection report, the manager has a duty to evaluate whether those items fall under warranty and promptly assist in notifying the builder.
  In this case, property manager ****, failed to take action or even communicate back, causing the owner to miss the warranty deadline and suffer financial loss due to negligence.
  

  Legal Basis:
  Section *******, Florida Statutes: Requires the agent to act with "skill, care, and diligence".
  Also mandates "honesty, fairness, and full disclosure".
  Violations are subject to enforcement and penalty under Section 475.42.
  If Builder Warranty/Punch list and the One-Year Builder Inspection are not part of the agreement then that should have been communicated to us when we asked the property manager to check in with the home builders. This resulted in unnecessary confusion and loss of credibility.
  
  2. Move-Out Inspection Conducted Without Utilities
  The claim that the owner was responsible for activating utilities before the inspection is misleading. The property manager arranged the ******s move-out inspection after they left, knowing full well that essential utilities like electricity and water were off. Performing a move-out inspection under these conditions leads to an inaccurate assessment and unfairly pushes consequences back on the homeowner.Florida law (F.S. *****) and general principles of habitability require that any inspection be conducted under normal, habitable conditions.Forcing inspections during outages violates principles of habitability and procedural fairness.
  The management companys failure to inform the owner of the utility shutoff and still conducting the inspection, reflects procedural neglect. Conducting it while utilities were off, and without informing the owner, was procedurally improper and unfairly shifted responsibility onto the owner.
  A proper move-out inspection must be conducted when utilities (water, electricity, gas) are active, to ensure fair and accurate assessment. Conducting it while utilities were off, and without informing the owner, was procedurally improper and unfairly shifted responsibility onto the owner.
  Moreover, Dennis explicitly prohibited us from contacting the ****** (PMA page 2, Term 7), which further hindered our ability to know the utilities were off or take corrective action. Shifting blame onto the owner in this case is a serious violation of good faith and procedural fairness.
  
  3. Property Vacant Over Six Months
  While the market can fluctuate, it is the managers duty to monitor and respond accordingly. There was no evidence of regular updates, pricing strategy adjustments, or marketing reports provided to the owner. In fact, based on screenshots of Zillow that we provided, the listing price remained unchanged from September to November, despite ongoing vacancy.
  A diligent property manager should alert the owner to market changes, suggest strategic price updates, and provide regular performance reports, all of which were lacking. Whats worse, even though we told him  ahead its okay to lower the rent amount, he didnt do anything about it.
  

  Legal Basis:
  a. Florida Statutes Chapter 475 and Section 475.25(1)(b): Grounds for disciplinary action include negligence and incompetence.
  b. Fiduciary Duty (Common Law Obligation of ************************************* licensees owe their clients a fiduciary duty to act with the utmost good faith, loyalty, and honesty, and to exercise reasonable care and diligence in performing their duties.
  Failing to notify the owner of market changes, failing to adjust rental price as authorized, and not providing regular performance reports may constitute breach of fiduciary duty.
  c. Florida Administrative Code (Rules of the ******************************)
  Rule 61J2-10.030 Standards of Practice A licensee shall conduct business in a manner that protects the interests of the client or customer and shall exercise skill, care, and diligence in the performance of all real estate activities.
  Neglecting to provide timely market updates, price adjustments, and reports violates this standard.
  d. Breach of Property Management Agreement (Contract Law)
  Failure to fulfill agreed duties under the *** constitutes breach of contract.
  We have a written property management contract which clearly states the rent will start high and go low, the failure to perform agreed-upon duties such as adjusting rent, marketing the property properly, and reporting to the owner constitutes breach of contract.
  
  4. Unauthorized Repairs Over $200
  The PMA clearly states that for any single repair above $200, prior owner approval is required unless its an emergency. The repairs in question (oven door, ice maker, and leak) were not emergencies, nor were they structural hazards. Yet the manager proceeded without any attempt to notify the owner. This is a breach of contract.
  The partial refund offered ($1,265.67) is appreciated but fails to account for the broader contractual and fiduciary breach. We continue to request the full unauthorized amount ($2,136.07) to be refunded.
  
  5. ****************** and Half Management Fee Refund
  The manager asserts the commission is valid under the ***. However, when major managerial breaches occursuch as failure to protect the owners rights during builder warranty, failure to report property damage, and allowing the home to sit vacant with no effective leasing strategy, leaving the house without window screens for over 2 years it becomes unreasonable to claim full fees. We therefore request:
  - A leasing commission refund of $1,300, as compensation for placing ******s without sufficient follow-up or long-term occupancy;
  - A 50% refund of the total management fee charged during the prior ****** term ($2,520) due to consistent mismanagement and breach of fiduciary duty.
  
  6. $1,265.67 Refund Characterized as Good Faith
  While the company states the $1,265.67 is offered in good faith, we respectfully disagree with the characterization. The refund is not goodwillit is a partial correction of a documented breach of contract (unauthorized repairs exceeding $200). Accepting this refund does not waive our right to pursue the remaining damages. **** authorized four such repairs without consent, breaching the contract. A full refund of $2,136.07 is warranted. Dennis' deduction of $800 was both unreasonable and unlawful.
  
  7. Lack of Window Screens Violation of Habitability Standards
  The property was without window screens for over two years. In ******** hot and humid climate, functional window screens are not a cosmetic preferencethey are a basic necessity to maintain a habitable environment and protect against insect-borne illnesses. The Florida Residential Landlord and Tenant Act (F.S. *****(1)(b)) requires landlordsand by extension, their authorized property managersto ensure that rental units are fit for human habitation, which includes keeping screens in reasonable condition.
  Neglecting to maintain or install window screens for such an extended period constitutes a breach of habitability and demonstrates disregard for ****** and public health.
  Failure to remedy this for over two years, despite owner involvement, further reflects gross mismanagement and negligence.
  

  Legal Basis:
  Florida Statutes *****(1)(b): Requires that screens be in reasonable condition and mandates that the property be kept in a condition suitable for habitation.
  Breach of this duty can result in administrative penalties, civil liability, and ****** claims.
  
  8. Procedural Unfairness and Lack of Due Process
  Several decisions were made by the property manager without proper notice, consultation, or authorization from the owner. These include unauthorized repairs exceeding $200, the scheduling of a move-out inspection during a utility outage, and failure to report critical property conditions. Such actions violate basic principles of procedural fairness and due process.
  As fiduciary agents, property managers must act in good faith and keep the owner reasonably informed of material actions and conditions affecting the property. The unilateral decisions made in this case deprived the owner of the opportunity to act or prevent damagecreating both financial harm and legal exposure.
  

  Legal Basis:
  Florida Administrative Code Rule 61J2-10.030 (Standards of Practice): Requires licensees to conduct all activities in a manner that protects the client's interest and includes ongoing communication.
  Common Law Fiduciary Duty: Requires disclosure, consultation, and diligence when making decisions on behalf of the principal.
  F.S. *******(2): Requires licensees to deal honestly and fairly and disclose all known facts to clients.
  
  9. Emotional Distress and Owner Hardship
  As out-of-state owners, we relied heavily on the professionalism and diligence of our property management company. The continued mismanagementranging from ignored builder warranties to unauthorized repairs and vacancy mismanagementcaused ongoing emotional distress, anxiety, and financial uncertainty. We were denied access to basic information and prohibited from contacting the ******, leaving us powerless during critical decision points. The pattern of poor communication, disregard for fiduciary duty, and lack of corrective action created an undue burden on us, both emotionally and financially.
  
  Conclusion
  Based on the above points, we reaffirm our full claim of $5,956.07 in damages and misapplied fees, itemized as follows:
  - Unauthorized Repairs: $2,136.07
  - Second ****** ****************** Refund: $1,300.00
  - Half Management Fee Refund: $2,520.00
  
  (*If settlement cannot be reached, we reserve the right to pursue legal action for all financial and property-related damages resulting from their negligence, mismanagement, and breach of contract.)
  
  Furthermore, Dennis has consistently engaged in evasive tactics, refusing to acknowledge the companys faults and negligence. Their responses have lacked sincerity and have shown no concrete action or accountability. We are deeply disappointed by this attitude and strongly urge the Better Business Bureau (BBB) to initiate appropriate oversight and intervention. We hope the BBB can report this case to the ********************************************************** (DBPR) for further investigation, as the management companys conduct constitutes a violation of professional standards and fiduciary duty. The ongoing negligence, lack of transparency, and dismissive communication have not only caused significant financial and emotional distress to us as homeowners, but also undermine public trust in the real estate management profession.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint regarding Dennis Property Management I have reached out multiple times through emails and voicemails to address a serious concern regarding my name being forged on a lease agreement. Despite my numerous attempts to contact Dennis Property Management I have not received any response or acknowledgment of my messages.I believe it is critical for this matter to be addressed immediately, given the legal and financial implications of a forged signature on a legal document. I request that Dennis Property Management investigate this issue urgently and take any necessary corrective actions.Please consider this complaint a formal request for intervention, as I have not received any response from the company directly.Requested Resolution:Immediate acknowledgment of this complaint.An investigation into the unauthorized use of my name and signature on the lease.A detailed response explaining how this situation occurred and steps to prevent future occurrences.A copy of the forged documents. Thank you for your attention to this matter.

  Business Response

  Date: 11/18/2024

  Please see below response to Mr. ****** complaint

  1-Mr. **** states could not get answer to his numerous phone calls and emails.  Please note we can supply emails showing we did answer

  2-Mr. **** filed this complaint with the *********************************************** (Case #****-12258) which was investigated and closed without any further action needed.

  3-Mr **** provided the lease to the *********************************************** for the above complaint so we are confused on why  he states he needs a copy of the lease he already has.

   

  Based on the above we believe this complaint was investigated by the Dennis Property Management and the *********************************************** both finding no further action needed.

   

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22511006
  
  I am rejecting this response because:
  

  I am not stating the lease that I signed was forged on 09/01/2022.

  I stated the lease after I moved out on 08/31/2023 has my signature forged, this is the lease I am requesting. 

  I have also asked for the post move out inspection form after I moved out. I have not received this.

  I have requested a breakdown of all monetary amounts that were held from my deposit that have not been returned to me to be sent to me in writing. [Florida statute 83.49(3)](*************************************************)

   

  My numerous phone calls and emails are from September through November 2024. These emails have not been responded to and no return phone calls. 

   

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 11/20/2024

  Please see below response

  The only lease Mr. **** is party to is the lease he signed (see attached)

  The renewal lease was not in his name, the security deposit was addressed with the lease holder (Per Florida Landlord/Tenant law)

  Any monetary discussion would be between Mr. **** and his prior roommate.

   

  Customer Answer

  Date: 11/30/2024

   
  Complaint: 22511006
  
  I am rejecting this response because:
  I have several emails directed to me from your company pertaining to payments not being made to the lease. 

  I have a witness that stated when the person came to do an inspection said they needed a signature from me. 

  If I am not on the lease, then provide the a copy of the lease so I can legally go after Mr ******************************************* ****

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted about selling my property that is being managed by Dennis realty a few months ago so I asked my property manager to try to reach out to the tenants to let them know I have to take possession of the property asap and need them to relocate. I also told them to advise the tenant I would help them as much as possible financially just please relocate. This was conveyed to them in June/July and now Sept 24 still I don't know the status of an eviction or anything. I was told by the property manager she didn't have to respond to my text messages because she was receiving multiple calls about the property and was overwhelmed which was complete bs. I personally would only reach out every 4 days or so and the buyers reached out maybe daily but just a call or a message so there was no bombardment of calls or text the worker just didn't think it was that important to get it done in a timely fashion. Since then I was blocked by the worker and I have had to try multiple times to speak to a supervisor. I was able to speak to one once almost a month ago in which she told me she would get back to me and I never heard back till this day. Mind you I've given this company ten percent of my rentals for at least 8 years maybe more and at one time I had multiple properties managed by them and they received a decent revenue from me and usually didn't have to do any work to receive it as my tenants hardly ever made any complaints etc. the fact that when I truly needed this company I got no help but they could take ten percent for all these years I truly feel cheated and disappointed with them! Idk if anyone should use their services as I already complained to the higher *** and still have yet to receive the knowledge and necessary assistance to my problem! Stay away there's way too many other companies out there actually willing to do their job as property managers!

  Business Response

  Date: 10/28/2024

  Owner's quite often do not understand the eviction process and I believe Mr. ****** is one of those Owners.  We must follow Florida Law when dealing with Landlord/tenant issues and it does take time.

  However, Dennis Property Management is actively working on the eviction per Mr. ******** request.  Per Landlord/Tenant law we posted the notice of NON RENEWAL, which I personally informed Mr. ******** of on 09-09-24.  I also informed Mr. ****** that the tenants had until 10-30-24 to vacate or we would move forward with the eviction. 

   

  Customer Answer

  Date: 11/02/2024

   
  Complaint: 22334653
  
  I am rejecting this response because: My main issue was not with the eviction process it was the lack of communication. I must say the owner **** has been very helpful so far but I still do not feel the employee that was disrespectful was reprimanded and understands the proper way to treat a client. As an owner I commend **** but he has to get his employees in line as Im still not able to contact anyone directly but **** and understandably he is busy at times and sometimes will need to be messaged twice or will get back to me at a later time. I do think this will be resolved but until it is fully done I will keep this complaint open. I was contacted yesterday by ***** another employee who was supposed to email me the eviction paperwork but I never received it or a call back about the inquiry I had if the tenants had vacated the property so once again in a slight limbo. Im sure they will have it resolved soon but until then Im on the fence 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a house on Zillow, with Dennis property management company. From the day I got my keys and gave them almost $ 6 K to move in there were problem after problem. It was advertised as MOVE IN READY, it was not at all. The home was never cleaned, pictures and videos to document, the carpet was never cleaned the bathtub faucet was broken and no water to it, the toilet was leaking, the blinds and windows were pure filth. It goes on n on. A cleaner came in and partially cleaned some blinds and windows and a little bit in a bathroom. Carpet cleaners came in even though I was told they were cleaned 2mobths ago, so the carpet people told her that they were beyond cleaning as they are 32 years old. Then the kitchen sink wouldn't drain they did send a plumber the next day. Nothing else has been fixed and now I was told Dennis property is going to drop the owner as a client because he won't give them permission to fix anything and so what that means for me is I now have to deal with this owner and not Dennis property management group because he's no longer their client and I'm left high n dry with an owner that won't fix anything.

  Customer Answer

  Date: 08/26/2022

  ***Document Attached***
  I have only lived in this house for 1 week . The home was never ready for me to move in until 3 days later after signing the lease. I was notified yesterday that they are canceling the contract with the owner today and I will be provided with the owners name and number to deal with him directly now. I notified Dennis Property last night that the kitchen sink is clogged again and I'm not sure who handles this problem now?
  See Attachment/File: 40892A87-951F-4881-9020-36A0F24B7D0B

  Business Response

  Date: 09/19/2022

  ********, we take our responsibility to our Tenants and Landlords very seriously, We make every effort to guide and advise our Landlords to the best practices in Property Management.  Unfortunately, sometimes Landlords do not respond to our guidance or advice and we forced to end our relationship.

   

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 17912971
  
  I am rejecting this response because: If Dennis Property Management took responsibility to their tenant very seriously, you would have made every effort in making sure the home you rent is in a safe and habitable condition. Then these issues would have never come up, and you wouldn't have had to end your relationship with the owner as a client because you would have know the condition of the property before going on the market for rent. Sense all of this has happened and i was left to deal with the owner, and i have missed several days worth of work, trying to meet with vendors to get the repairs done that should have been taken care of prior to me moving in. Maybe if your agent ******* did her job properly and walked the property and actually looked at the condition of the place we would never be where we are at now. 

  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/10/2022

  ********, as stated in our response from 9-19-2022 we no longer manager the above property and have no knowledge of the status of the property. Please reach out to your current Landlord for any issues you may have.  

  Business Response

  Date: 12/12/2022

  ********, per our records you viewed the home and its condition prior to signing the lease.  During the time we managed the property *********** requests were answered and addressed in a timely manner.  We advised you to reach out to your current Landlord for any future issues once we ended management of the property. This will be our last response to BBB on this matter.
  

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 17912971
  
  I am rejecting this response because:

  The home was not move in ready, no matter what you say, that is why you hired people to come in after me signing the lease. I dont think you should have collected any money from me for your services -App fees. If you dropped the owner as a a client. I feel ALL MONIES SHOULD HAVE BEEN REFUNDED. You all did a very bad job managing this property!! You know it and I know it! Very very unprofessional!!! 
  
  Sincerely,
  
  ***********************************