Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

The Clean Plumbers, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Clean Plumbers came to our house at 11p. It was a toilet emergency and needed a new valve. The plumber put it in, but he didn't have all his tools and did a half job! So, they charged us ******! And I asked for a refund and they won't do it! I disputed it through Chime and they denied the refund!

    Business Response

    Date: 06/17/2025

    Hello,

    I apologize for the delay in getting back with you. That time gap is not acceptable on our end.

    we Provided an emergency service at almost 10:00 pm. Our clients are informed on the recorded line that we charge a $99 after hours charge. That charge is for us to come to the property outside of business hours. The client has the option for us to come during normal business hours.

    I am sorry the homeowner was not happy with our services. I attached a screenshot of the 5-star review the client left for us.

    However, I called the client to try to resolve the issue as a courtesy. I left a voicemail and look forward to speaking with the client.

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VERY DISAPPOINTED!THE HTP WATER HEATER PROVIDED AND INSTALLED BY THE CLEAN PLUMBER IN 2021, **** WAS COMMERCIAL GRADE AND WOULD LAST 10+ YEARS SERVICED 8/23/2023 THEN 11/16/2023 NO HOT WATER.**** IS 3 YEARS 6 YEAR WARRANTY FOR LEAKS NOT ELECTRICAL ISSUES AT THIS POINT THEIR OFFER SHOULD HAVE BEEN REPLACE THE **** WITH 6 YEAR REPLACEMENT WARRANTY IF CANNOT REPAIR THEN IS REPLACED.THE ONLY FOCUSED IN SELLING A NEW **** SOLD TO ME AT RIDICULOUS COST OF ******* LESS A DISCOUNT OF ****** AND 5% AT 174 FOR ******* THEY HAVE LOST A LOYAL CUSTOMER.NOT EVEN THE **** I HAD PRIOR TO THE *** PURCHASED AT ***** LASTED 10 YEARS HOW CAN YOU SELL A CUSTOMER A **** UNKOWN TO ANYONE AND ONLY LASTS 3 YEARS, NOT ACCEPTABLE THE **** IS 80 GALLONS 3 YEARS OLD I HAVE INCLUDED PHOTOS THEY TOOK AND THE REPLACEMENT INOICE, AND THE LABOR COST IF *** REPLACED UNDER WARRANTY

    Business Response

    Date: 12/17/2024

    Our labor warranty is 1 year but manufacturer warranty is 6 years.

    The install was for a 50 gallon in 2020.

    We are going to call the customer.

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22574806

    I am rejecting this response because, their information is not correct.

    They installed a 80 Gallon unit from ***, in 2020 which, in my opinion, was faulty because only lasted 3 years and some months, their own technician , ****, kept inquiring where I got the unit, and my reply was from your company, he was not familiar with the unit brand, instead of taking care of the customer by replacing the unit at no cost, wanted to sell me another unit and the *** unit warranty was only for leaks not internal wiring. I would never accept such a warranty,  if I had been informed by my plumbing company.

    Meanwhile, I was in a home for over 3 days with no hot water and caregiver to my father who is 93 years of age.

    All manufacturers warranty that I have ever had was for repair versus replacement, if could not be repaired then would be replaced..

    Also found out that, the water heater is based on square footage of home just like an AC Unit, therefore, did not need an 80 gallon unit, my square footage of 1657 should only need 50 to 55 gallon unit, from the beginning in 2020, they were not being professional or ethical. The only reason went to a 80 gallon unit was because it was suggested by their technician, prior to that day I had a 50 gallon unit.

    I was not treated fairly  by, The Clean Plumber, from the very beginning and should be compensated for, the cost of a 55 gallon unit, which is what I installed for the comfort of my family, which they should have done when unit could not be replaced by the ***  warranty.

    I am requesting reimbursement from them, up to this point, I thought I was their loyal customer, always calling them for any ******************** services I needed in my home, but they didn't consider me in the same manner.


    Sincerely,

    Gerslys *******

The Clean Plumbers, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.