Complaints

This profile includes complaints for Ferman Chrysler Jeep Dodge Ram at Cypress Creek/Ferman Buick GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ferman Chrysler Jeep Dodge Ram at Cypress Creek/Ferman Buick GMC has 3 locations, listed below.

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  Ferman Chrysler Jeep Dodge Ram at Cypress Creek/Ferman Buick GMC

  24252 State Road 54 Lutz, FL 33559-6787

  
• 

  Ferman Chrysler Jeep Dodge Ram at Cypress Creek/Ferman Buick GMC

  24314 State Road 54 Lutz, FL 33559-7390

  
• 

  Ferman Chrysler Jeep Dodge Ram at Cypress Creek/Ferman Buick GMC

  1881 Foggy Ridge Pkwy Lutz, FL 33559-6798

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people sold my mother a $75,000 lemon with bad running gear since she drove it off the lot. The cars been diagnosed by multiple shops and 6 different times here a **** of ****** chapel. The car needs a new transmission, transfer case, t-case module,labor, and work wages lost only to be pushed off. Ive asked for emails and contact info to reimburse her $10,000 in cash money or reverse her deal plus current payments paid to bank, instead ive gotten the cold shoulder. This is just a taste of how we plan to handle the dealership. Channel 8 action news is next and court is just the next chip. I want a call ASAP my name is ******** you have my info. I need a check or full reimbursement or next we are suing for elderly abuse, and action news can join us for an interview to here how you rip people off and rob the elderly. Ashamed of you people!! You robbed my mother now we will seek damages. Less by *. ******

  Business Response

  Date: 06/02/2025

  Good morning,

  Ferman and the ****** mother and son have reached a mutually agreeable and binding resolution to this matter.

  We ask that you please cost this matter with no negative reporting on or against the dealership

   

  thanks

   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had scheduled appointment on 04/01/25 at 8AM. I dropped the vehicle off at 7:45am. I was having 4 new tires ********* Wrangler Steadfast HT) installed, 4 wheel alignment, tire rotation & balancing and all recommended ****** mile services by *** on my 2021 GMC Sierra **** I paid a total of $2091.61 for everything.I email my service advisor **** ******** around 1:30 pm to get status update on my vehicle. **** informed me he was waiting on one tire to show up for my vehicle. I began to wonder how that was possible because **** (excellent service advisor), ordered 4 tires over 10 days prior to my schedule appointment. **** mentioned that one of tires was "stolen". These ******** Steadfast HT tires are not something the dealership normally carries on hand. Parts department should be full aware of these fact. Customer arrived into the dealership about 7 days prior with a flat tire. The customer had the exact same tire that was ordered for me, on their car. Parts department decided to use one of the tires out of the set of 4, for another customer. Due to this, parts department never ordered replacement tire and failed to advise ****, the service advisor. The end result is I had to wait additional 5 hours until my truck was finished. This is completely unacceptable that this happened. Parts department is only 15 steps from service advisor's desk. I paid the price for the stupidity of parts department and anyone else who could have, let this happen with no follow-up.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  Good afternoon! The dealership has reached out to me 04/08/25 and we have come to a resolution in this matter. Dealership acknowledges its mistake and is sending me a check to compensate for the service failure. At this point, I would like to have this complaint closed out and agree to the settlement offered by the dealership. Thank you to BBB in helping get this matter resolved 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9, 2024, My son brought my 2019 Jeep Cherokee to Ferman Jeep, Chrysler, of ******************* due to a service engine light coming on. Our mechanic had seen the vehicle, diagnosed the issue, and suggested we take the car to a dealer. We brought the Jeep to Ferman Jeep who advised us that the car needed the following repairs related to the Check Engine Light: $1827.73 shifter assembly, *********** $2,664.55 *** assembly, Cabin Air Filter $106.58, Engine Air Filter $102.90, BG Ethanol Prevemter $29.65, Brake Fluid $129.95, Brake Replacement $1,830.84. After a discussion with ***** the service manager at Ferman, it was suggested the issue related to the service light only included the *** assembly and shifter assembly. As I am disabled and unable to make it there we approved those two repairs. We were told the parts were on back order and would be in on 9/19, then 10/1. I called ********************* with the hopes of having the parts expedited. I spoke with representative **** and received #********. I advised that Ferman was offering no loaner car, and we needed the vehicle. She was attempting to expedite the parts. I spoke to her and her supervisor several times since then and it was suggested that Jeep MIGHT pay for a rental. There was no other assistance they could offer.The date for parts delivery then moved to 10/21, then 10/28, and most recently after not receiving a return call from Ferman, **** from ****************** called and advised me that the timeframe is now 11/4. I expressed that I have no faith in her or Jeep and feel that I am being lied to as each deadline for part delivery passes. I suggest that **** should consider buying back my vehicle. I have spoken to other folks who owned or own Jeeps and are in the process of getting rid of them because of similar issues with parts and a lack of responsibility. As a disabled person if I am out and about and something happens family members will have no way to get to me.

  Business Response

  Date: 11/03/2024

  To whom it may concern, the electronic shifter part has been on back order from Stellantis. The part order was escalated to receive the shifter as quickly as possible, even so, it has been delayed several times in the parts system. It is now showing that a quantity has been shipped from the supplier to the warehouse yesterday and will be distributed from there. I checked the guests case initiated with Stellantis and I can see that they followed up on the order process but have offered no rental vehicle coverage. The dealer is unable to extend a loaner vehicle but will certainly expedite the repair as soon as parts are received.
  
  *** ******
  Service Director

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22501488
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22501488
  
  I am rejecting this response because:

  
  1. The Vehicle has been repaired as stated in the repair agreement.
  
   
  
  2. On the date of the original quote, the dealer claimed the vehicle needed other repairs, including items required, and an $1800 brake job.  After picking the vehicle up and taking it to a different automotive shop. We found this "needed repair" quote by the dealership to be fraudulent. The Jeep did not need brakes.
  
   
  
  3. The dealer agreed to return the "alleged" damaged parts and failed to do so. This is documented in an email from ***** at Ferman to **** at ********************* on 10/4/2024 at 1:13 pm, The dealer stated this was possible because there were no cores that had to be exchanged.
  
   
  
  The dealer now claims the parts have been disposed of and cores were returned to the manufacturer. There is now no way of determining if the parts replaced were actually damaged or inoperable or if the parts were somehow located that they would be the same parts from my vehicle.
  
   
  
  4. Through Communications with ****, West BC Case Management, *************************** ************  I have been advised that the Ferman *************** Service manager has agreed to submit the repairs to ****************** for consideration for possible warranty coverage.
  
   
  
  As such this complaint cannot be resolved.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/20/2024

  Regarding complaint 22501488,
  
  As the guest stated the vehicle has been repaired and is working as designed. The dealer will be willing to inspect the brakes with the guest and demonstrate the reasons the estimate was prepared.  The PTU unit required a core charge which is a deposit that ensures that the old part is returned to the manufacturer often for the purposes of either inspection or future rebuilding. That charge is documented on the repair invoice so that was not able to be returned to the guest. The old shifter part is available at the dealer and can be furnished at no charge to the guest. The service manager is supplying information to ********** as requested so they can make a warranty coverage decision.
  
  *** ******
  

  Business Response

  Date: 12/06/2024

  **********s repair file has been submitted into the Goodwill grid portal as requested by both ********** and the Stellantis case manager. The Goodwill grid is the only option available for a dealer to submit a case for out of warranty consideration. Upon submission the case was declined for warranty consideration by **********. The dealer has since contacted the case manager and advised them of the outcome. Unfortunately we have exhausted our resources for warranty consideration from the manufacturer. Please contact *** ****** if you have further questions.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/22 my vehicle stopped working. I was told that I needed both batteries replaced costing almost $500. On 7/15/24 my vehicle stopped working again, I'm told the batteries need to be replaced again, this time at $800. Mopar batteries state that the batteries have a warranty for 3 years and Ferman is stating the warranty is only good for 2 years. Even so, it is only 4 months past the 2 year ***** I would think batteries should last more than 2 years

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  Ferman has decided to warranty the batteries, I am satisfied with this outcome. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this dealer a $500 deposit (in June 2023) on a vehicle to be built to order. The order was to take no longer than 6 months. They never ordered the vehicle and are refusing to return the deposit. I have shown them the discover card statement indicating the payment to them and they still refuse.

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  

   am writing to let you know that the business associated with claim # 21981620 has rectified the situation directly with me, vice going through the BBB system.

   

  Please indicate that this has been resolved and the company has paid the amount owed in total.

   

  Thank you so much!

  ********************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken my truck to service for over heating issues on 4/14/24 by appointment. I received a text later that day for service that, was not for the original reason I went into service. After 240hr of service, I was told my truck was ready. When I retrieved my truck, my a/c was no longer working. I then asked for service to which they denied because of bad ****** review

  Business Response

  Date: 06/03/2024

  This letter is in response to BBB complaint case #********: regarding ******************** concerns regarding Ferman Chrysler, Jeep, Dodge, Ram of New Port ******, his previous vist and his most recent concern of being turned away.
  Ferman NPR is actively working with ************************* in regards to his concerns, once management was made aware of the situation that occurred on 6-1-24 ****** was contacted immediately. Unfortunately an employee made a decision that he was not authorized to make. We determined the vehicle needs a TIPM,Wiring harness connector and a ************* late in the day on 6-1-24. The warranty company involved was contacted first thing 6-3-24 and a claim has been opened, the dealer and ****** are awaiting the verdict of coverage from the warranty company which may take 48hrs according to them. The dealer is willing to update again once the verdict from the warranty company is communicated and a decision is made. 

  Customer Answer

  Date: 06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an owner of a 2016 Dodge Dart. I was having startup issues with the vehicle and I did not know what the problem was. I had to make multiple trips to the dealership to try and figure out what the problem was, and after weeks of no luck, and spending hundreds of dollars that I didnt have (credit card), the problem was never resolved. ****** was my technician and she was above and beyond: she was nice, cordial, and respectful. The manager at the dealership barely spoke a word to me when I was at the dealership and hid in his desk like a hermit. I ended up having to trade in my car because the vehicle, while being appraised, couldnt ignite. This was a terrible experience, a waste of time and money, and I will NEVER buy a Dodge again.

  Business Response

  Date: 04/17/2024

  This vehicle was brought in 3 times for a no start or hard start complaint. The first time we tested and replaced the vehicles battery and detected no other issues. The second visit we were unable to duplicate the concern on multiple tries.  The final visit the key fob was replaced under a parts warranty from a prior visit in 2022. The guest pay battery cost was $****** included sales tax. The was an unrelated brake repair that cost $467.60. Unfortunately, the starting issue has been a very intermittent issue, so we have started with the basics and been unable to duplicate most the concern on most of the visits.

  As a goodwill gesture, we will reimburse the ******, even though the battery did need to be replaced.

  We ask that you please close this matter with no negative reporting on or against the dealership.
  

  Thanks for your help in this matter.

  *******************

  Service Manager

   

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If possible, I wish to inform the dealership of the potential problem that was causing the issue, which was brought to my attention from a dealership where I traded in the vehicle. It had to be either a faulty ECM or Power Control Modulator. Apparently it would've cost around 1.9k, and I would've considered paying it then, but I now have another car. Thank you for helping me out, as I was on disability and funds are tight at the moment.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 GMC ****** 1500 SLT 4x4 from Ferman May 8 2023. I had no intention of spending the amount of money I did but I was told "you're buying a new truck since it's a certified GMC preowned" not only by the salesman but the sales manager and finance manager. It fit everything I needed it for I just needed to put a few upgrades to make it work for me and my professional life and personal life. I added ****** in upgrades since I work in construction to make it reliable on the jobsite and purchased the wrap warranty along with the gap insurance. March 3rd of 2024 the check engine light came on and I called the dealership to bring the truck in. March 4 2024 I took the truck into the dealership at 9AM, by 3PM I had not heard anything. I called and they said they hooked it up to the computer and it said to clear the code and it was fine, I was called later that day and was told to come pick it up. When I got to the dealership I started the truck and the check engine light was still on, they kept it overnight and checked it again the next morning. Within 2 hours Tuesday March 5 2024 they discovered it was the electronic fuel control module. I received a call and was told "it's going to be quite sometime before you get the vehicle back, it's the electronic fuel control module and both parts are on a national backorder". After contacting 5 GMC dealerships the conclusion was it was going to be a "minimum 4-6 months". I was given a loaner vehicle, nothing compared to mine, a 2wd 4cylinder GMC ******, base line truck. I'm not able to do my job and cannot enjoy my personal life due to the fact the truck can't pull my work equipment, boat, and camper. After spending ****** on the truck and then another ****** in upgrades,the dealership and GMC have basically told me we have done all we can and you just have to wait. With only having the vehicle less that 10 months I think GMC and Ferman need to make this correct with an SLT with credit to get the same upgrades or AT41500

  Business Response

  Date: 03/27/2024

  ************************* BBB case response
  
  To Whom it may concern,
  Mr. ******** vehicle was brought in originally on 03/05/2024 for a check engine light, at that time the codes were initially cleared as part of the first step of the diagnosis process and the vehicle road tested. When the guest came to pick up the vehicle the check engine light came back on, at the time there were no courtesy loaner vehicles available, to assist ********************, the sales department provided him with a loaner truck from the sales inventory for overnight use. On 3/6/2024 Buick GMC service opened a new repair order and performed another diagnosis for the check engine light issue. With this diagnosis of the vehicle and it was found to have a faulty fuel pump control module, this part is currently on national back order from GM with no current availability or delivery date. ****************** returned the inventory vehicle to the sales department and was provided with a courtesy loaner truck by the service department. We ordered the needed part for Mr. ******** vehicle on 03/06/24. At the dealership level, Ferman has made efforts to expedite the fuel pump control module on the guests behalf and we have also contacted ************** directly try and expedite the parts arrival. Our service manager has spoken with ****************** on multiple occasions and explained the current situation and how as a dealership our hands are tied until we receive apart from the manufacturer. At the Dealership level, we have also contacted ************** service representative in an effort to obtain additional assistance in the form of a vehicle repurchase, trade in assistance or again to simply help with acquiring the needed part for Mr. ******** vehicle, all of which have not yielded any type of satisfactory outcome for ******************. Our dealer representative from ************** has agreed to reach out to ****************** personally and discuss the situation with him directly. I too have spoke to ***************** directly, during the course of our conversation he expressed his frustration with the situation but was very honest in telling me he understands and agrees that the factory is the one whom is responsible to produce and provide the replacement parts needed to fix the vehicle, he also noted that he appreciates all that we have done with him but at this point he doesnt really care who should be responsible he was going to go after us in an attempt to get a resolution anyway that he could. I thanked him for his candor and honesty and explained to him that neither our dealership nor any other dealerships can take on the responsibility of the manufacturer as it to large scale of problem and unfair to the small businesses like at the dealership level to be expected to absorb that responsibility. ****************** again advised that he understood and actually agreed but restated that he didnt really care he was going to press the issue regardless of whos responsibility it really is or should be. At the end of the conversation, he did thank me for my time and I told him to feel free to reach out to me with any questions and we are always happy to help with any items that are within our area of responsibility.
  Following my conversation with ******************, on 3/26/24 we received word back from our ************** service representative, after speaking with ****************** he determined that as a result of his vehicle being purchased used it does not qualify for repurchase, extended loaner/rental car coverage, but ************** believes that they may be eligible for some type of owner loyalty certificates, but ************** will be reaching out to guest on the loyalty if eligible and he will have to wait for the part to come in when they become available. Our ************** service representative has contacted the guest directly and apprised ****************** of this information.

  
  We ask that you please close this matter with no negative reporting on or against the dealership.

  
  Respectfully,
  
  ************************
  Executive Manager
  Ferman Buick-GMC
  Of *******************

  
  

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21451836
  
  I am rejecting this response because: I never recieved any calls or emails from their GM representative. I understand this is 100% ************** fault and for the gm representative to blazingly lie about contacting me is absurd. My attorney will handle it from here with **************. Please close the case with the dealership.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was in an auto accident, i took my car to ferman collision center. i realize i had a *************************************************************************************************** and i went into the dealership. i purchased a 2023 jeep compass from ferman, where i was told don't worry about the deductible since they were buying my car it would be taken care of, now i am being billed for that **** dollars after the dealership told me i would not have to worry about it.

  Business Response

  Date: 01/17/2024

  To Whom it May ********
  
  We made several attempts to contact ****************** yesterday to discuss this situation with him directly, he refused to speak to us even prior to the BBB complaint. Our reason for reaching out to him was to let him know that we were covering the expense of the deductible that he owed the collision center for the repairs completed on his vehicle during the time he still owned it. As a goodwill effort we have paid the deductible on his behalf, and he no longer owes a balance to the Ferman Collision Center on Foggy Ridge.

  We ask that you please close this matter with no negative reporting on or against the dealership.

  *********************

  Store Manager

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My jeep has been sitting exposed to the natural elements under just a roof. Not protected from anyone walking up and stealing personal items inside. This has been going on for over a month. My car needs a soft too replaced and they have told me numerous dates, all that have come to be wrong and I have to continue to let my car sit there because my car cant be driven without a top if it rains. They have no real communication with their customers or within their department. I find out more information than their employees assisting me when I go there and ask different departments. They dont seem to have an urgency to help or consideration for peoples time.

  Business Response

  Date: 06/27/2023

   I called ********************************* and we spoke at some length. The Jeep was completed yesterday and he picked it up today. He was frustrated by the original estimate parts not repairing the top and there was an additional delay when it was determined that the entire top had to be replaced.  He is frustrated because the manufacturer didnt have the parts available and he verified that by calling several other dealers. The Jeep was pulled in and out of the shop daily or stored under the awning next to the middle building. He stopped in one day and retrieved a pair of sneakers out of the Jeep which made him question the security of it. I asked *********** to bring the Jeep back for routine maintenance to give our service department another chance. A 3 oil change/rotation package would be provided at no charge to him.  He agreed to this and is agreeable to closing the case once he figures out how.