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Business ProfileforGainesville Coins, LLC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning delivery issues. Customers allege they are not receiving products in the timeframe promised per their confirmation email. In September 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
The business submitted the following as a response to the complaint pattern inquiry:
"This is completely false as Gainesville Coins does not and I repeat does not include any such order shipping promise date in any type of order confirmation email. All email confirmation emails contain the following statement "due to unprecedented demand for precious metals, your order will ship approximately 3 weeks after your payment clears." We specifically use the word "approximately" so customers can understand that this is the typical processing time but is in no way a guarantee".
6. Address disputes forwarded by BBB quickly and in good faith.
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
At-a-glance
Customer Complaints
255 complaints closed in last 3 years
188 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 17860 N US Highway 41, Lutz, FL 33549-4502
- BBB File Opened:
- 3/2/2009
- Years in Business:
- 24
- Business Started:
- 1/1/2000
- Business Incorporated:
- 7/26/2006
- Type of Entity:
- Corporation
- Contact Information
Principal
- Mr. Michael Yaffe, President
Customer Contact
- Mr. Joseph Yaffe, Secretary
- Mr. Michael Yaffe, President
- Mrs. Shirley Yaffe, Office Manager
- Mr. Nate Wills
- Additional Contact Information
Fax Numbers
- (813) 949-8496Primary Fax
- (813) 949-8496
Customer Complaints
255 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
83 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tyrone H
04/17/2024
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