Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Also would give him a zero. I hired him for design work and plan for permitting. He worked with a local engineering company. I paid ******* for the engineering and his time. He was supposed to then pay ***********************. Luckily I came back and read the reviews here and on better business bureau and did not give him the full renovation job itself.Going back to *********************** to make modifications to the plan that I have in writing from **************** would own, find out he DIDNT pay ***********************. He has not been answering their call for payment and they were going to contact me to assist. Actually his phone number nolonger works as well! Come to find out ******* screwed us both. His relationship with *********************** and me! Do not used him! As others said especially recently

  Business Response

  Date: 11/04/2024

  I truly am apologetic that Mr. ***** had to go through those challenges. He and I worked together for quite some time regarding his renovation. We went back and forth as I remember adding and taking away different elements and designs regarding the project. I know we had a great working relationship, and I am POSITIVE Mr. ***** can vouch for that. Regarding the plans, it was my understanding that all of the project was paid in full. My business suffered a debilitating lost where I had to close the doors and release my employees. It was during that shut-down period I found out there was an existing balance of $300.00 regarding his plans. Mr. ******* **** for those plans far exceeded $300.00, which was all paid in full. When the ******************* and Mr. ***** had reached out to me, all my contact information had changed so I had no way to know they were trying to contact me. However, as I write this rebuttal, I am noticing that Mr. ***** does indeed have my personal email which has never changed. If there was a balance, he never reached out to me directly. This issue could have been resolved a long time ago. If this complaint is over an unpaid balance of $300.00 and he is looking for a refund, I have NO problems with reimbursement as I wouldnt have had an issue from the beginning. Regarding me s******* the *******************, I have re-established a working relationship and they have not mentioned a past issue since reconnecting. I am positive if there were an issue of me screwing" them, they would have passed on reestablishing our working relationship. Regarding this compliant, I am taking responsibility for my actions and inactions surrounding this compliant. As I introduced in the beginning, I am apologetic for ANY issues Mr. ***** underwent during my companys shut-down. 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* was contracted to remodel our master bath. The work was shoddy but I would have made the final payment if he would provide me with proof the he paid the subcontractors. After paying 90% of our contract, I owed less than $17k yet the subcontractors were owed $5k. In *******, the subcontractors can file a lien on my property if the general contractor does not pay them. He has left me open to several thousand dollars in liability and now he has ghosted me and the subs.

  Business Response

  Date: 06/22/2023

  I indeed was contracted for a bathroom remodel for ***************. All work was completed for the exception of a door and a threshold. The homeowner was dissatisfied with some minor cosmetic details. We scheduled the subcontractor to go back out and satisfy her concerns but the homeowner did not want anyone to come back (she claims to not have been feeling well). She requested to be released from the contract providing we submit to her the Contractor's Final Affidavit. Since the job was not completed, I fully and truthfully disclosed whom the subcontractors were and the amounts that were owed to each. This job could have been easily completed; Furthermore, it was on the cusps on completion, but it was the homeowner's decision to discontinue any further work. I granted her request to be released from the contract providing all financial obligations were fulfilled. Regarding the non payment to the subcontractors, the homeowner has not paid her final payment. Once this is made the subcontractor will be paid. I have not "ghosted" the client, she simply has not or is willing to make her final payment. At this point in the job there has been more work done, products and service provided than compensated for and agreed to. 

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20131371
  
  I am rejecting this response because: the balance due the subcontractors far exceeded the amount due the contractor. On the advice of legal counsel, I paid the final amount directly to the subcontractors because in the **************** the subs can place a lien my property if not paid by the contractor even when the customer has paid. It has come to my attention that this contractor has closed his business taking with him other Customers payments and leaving work incomplete and subcontractors unpaid. He is a liar. I can substantiate this information through the subcontractors. I have met with them personally. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/05/2023

  I am rejecting this response because: the balance due the subcontractors far exceeded the amount due the contractor. On the advice of legal counsel, I paid the final amount directly to the subcontractors because in the **************** the subs can place a lien my property if not paid by the contractor even when the customer has paid. It has come to my attention that this contractor has closed his business taking with him other Customers payments and leaving work incomplete and subcontractors unpaid. He is a liar. I can substantiate this information through the subcontractors. I have met with them personally.

  In the homeowners clear admission from the statement above, they have blatantly and consciously disregarded our contract which is attached below. The client now is in FULL breach of our contract. The breached items are 5.,14., and 15B which now allows us to legally pursue Item 4B. Because the client has not communicated directly with me (the person in contract with) and chosen to pay the subcontractors without my consent or knowledge, assume I have closed my company [which has never been closed nor planning to close] and still not have paid her balance to Skymind Construction; have legally set this project to have a lien placed on the property for the amount determined in item 4B. There also is an attached email from the client stating that there is no more work to be completed and that she will be paying the bill once the Contractors Final Affidavit is given. There is no reason for me to lie as conversations are recorded and substantiated. The Owner and Contractor are obligated to remain within the confines of the contract. Regardless of what the Homeowner seemingly perceives pertaining to balances due to subcontractors, they are still bound by the agreement set forward by the primary Contractor (Skymind Construction).  

  Business Response

  Date: 07/05/2023

  I am rejecting this response because: the balance due the subcontractors far exceeded the amount due the contractor. On the advice of legal counsel, I paid the final amount directly to the subcontractors because in the **************** the subs can place a lien my property if not paid by the contractor even when the customer has paid. It has come to my attention that this contractor has closed his business taking with him other Customers payments and leaving work incomplete and subcontractors unpaid. He is a liar. I can substantiate this information through the subcontractors. I have met with them personally.

  In the homeowners clear admission from the statement above, they have blatantly and consciously disregarded our contract which is attached below. The client now is in FULL breach of our contract. The breached items are 5.,14., and 15B which now allows us to legally pursue Item 4B. Because the client has not communicated directly with me (the person in contract with) and chosen to pay the subcontractors without my consent or knowledge, assume I have closed my company [which has never been closed nor planning to close] and still not have paid her balance to Skymind Construction; have legally set this project to have a lien placed on the property for the amount determined in item 4B. There also is an attached email from the client stating that there is no more work to be completed and that she will be paying the bill once the Contractors Final Affidavit is given. There is no reason for me to lie as conversations are recorded and substantiated. The Owner and Contractor are obligated to remain within the confines of the contract. Regardless of what the Homeowner seemingly perceives pertaining to balances due to subcontractors, they are still bound by the agreement set forward by the primary Contractor (Skymind Construction).  

  Business Response

  Date: 07/05/2023

  I am rejecting this response because: the balance due the subcontractors far exceeded the amount due the contractor. On the advice of legal counsel, I paid the final amount directly to the subcontractors because in the **************** the subs can place a lien my property if not paid by the contractor even when the customer has paid. It has come to my attention that this contractor has closed his business taking with him other Customers payments and leaving work incomplete and subcontractors unpaid. He is a liar. I can substantiate this information through the subcontractors. I have met with them personally.

  In the homeowners clear admission from the statement above, they have blatantly and consciously disregarded our contract which is attached below. The client now is in FULL breach of our contract. The breached items are 5.,14., and 15B which now allows us to legally pursue Item 4B. Because the client has not communicated directly with me (the person in contract with) and chosen to pay the subcontractors without my consent or knowledge, assume I have closed my company [which has never been closed nor planning to close] and still not have paid her balance to Skymind Construction; have legally set this project to have a lien placed on the property for the amount determined in item 4B. There also is an attached email from the client stating that there is no more work to be completed and that she will be paying the bill once the Contractors Final Affidavit is given. There is no reason for me to lie as conversations are recorded and substantiated. The Owner and Contractor are obligated to remain within the confines of the contract. Regardless of what the Homeowner seemingly perceives pertaining to balances due to subcontractors, they are still bound by the agreement set forward by the primary Contractor (Skymind Construction).  

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20131371
  
  I am rejecting this response because: I spoke with my attorney before making payments to the subcontractors. ************* has informed his subcontractors and his former employee that he has closed shop. ************* is free to have his attorney contact mine.  
  
  Sincerely,
  
  *************************