Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Braids

Braids by Tera and More LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Braids.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter who is a minor scheduled an appointment with Braids by Tera for late afternoon on Friday August 29. She was required to prepay for the appointment and paid $207 on August 22. On August 27, Tera contacted my daughter and asked to reschedule to the morning of Saturday August 30th due to a concert she wanted to attend. My daughter agreed to the new appointment time and rescheduled another commitment to the original appointment time on Friday afternoon. On Friday afternoon Tera contacted my daughter again to cancel the appointment for Saturday morning and asked her to come in that same day. My daughter was unable to come in with the short notice on that Friday. At this point my wife contacted Tera to determine the issue and she was very combative and questioned why she was contacted on her personal number, which is the one she used to communicate with my daughter. During the conversation with my wife she stated she would refund my daughters payment. Afterwards she blocked my daughter and wife from contacting her. My daughter has not received the refund she was promised.

    Business Response

    Date: 10/15/2025

    This response was taken verbally by the BBB:

    The consumer was issued a refund. This is not the first time this consumer has antagonized my business.

    Customer Answer

    Date: 10/15/2025

     
    Complaint: 23878808

    I am rejecting this response because the business owner is confusing us with another customer.  This was our first and only interaction with this business.  We never even visited the business because the owner tried to reschedule our appointment multiple times.  After more than 2 weeks without a refund from the business, we contacted our bank to claim fraud against the charge and our bank refunded us the money immediately.  I am unaware of any communication between the business and our bank concerning the fraud claim.   I have attached screenshot from bank statement showing our bank crediting us $207 with a claim number.  Since our bank took care of the issue immediately, we do not need to deal with this business anymore.  However, this business does not deserve an A rating due to the unprofessional behavior of the owner.  Hopefully they will learn from their mistakes and treat customers better in the future.

    Sincerely,

    ****** *******

Braids by Tera and More LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.