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Find a Location

Sunsational Pools and Spas, Inc. has 1 locations, listed below.

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    Business ProfileforSunsational Pools and Spas, Inc.

    Pool Service

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    19096 Capet Creek Court, Loxahatchee, FL 33470-2401
    BBB File Opened:
    8/31/2009
    Years in Business:
    16
    Business Started:
    12/7/2007
    Business Incorporated:
    5/21/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2007-20535 for this business, issued by Palm Beach Tax Collector

    These agencies may include:

    Palm Beach Tax Collector

    PO Box 3715, 301 N. Oliver Ave, 3rd Flr

    West Palm Beach FL 33402

    (561) 355-2264

    https://www.co.palm-beach.fl.us

    Type of Entity:
    Corporation
    Alternate Business Name
    • Sunsational Pools & Spas, Inc.
    Contact Information

    Principal

    • Mrs. Julie Whitehead, President

    Customer Contact

    • Mrs. Julie Whitehead, President
    Additional Contact Information

    Fax Numbers

    • (561) 798-5708
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Hi, I am filing a complaint because I hired Sunsational Pools and spas to install a pool in my backyard and while doing so they cracked and messed up my brand new driveway. They said that I signed some thing that theyre not liable for the driveway but when speaking to my salesman, I told him what happened and he sent someone to fix it, the repair that they did is unacceptable and dangerous. My wife has slipped and fallen and was hurt The driveway is very slippery and even worse when its wet and its like rain X it doesnt dry I sllipped on it as well and I am afraid someone else is going to fall as well when I contacted them they said theyre not liable they didnt send anybody thats not their workers but they are their workers and they were wearing their shirts and said they work for them. I filed a complaint with their insurance company, but the insurance company denied it saying they were told those people dont work for them now, if they dont work for them, then they should give me the information of who they are and their insurance information but they refuse to do so so now Im stuck with a driveway thats dangerous thats brand new was just put down. My house is brand new so the house and driveway are both brand new within two years I have an email stating that they sent them but they refuse to accept it and now theyre refusing to do anything and they refuse to finish whatever work Has to be done on my pool. I also filed a complaint with the ******* attorney generals office. This work ethic and there lying and the fact that because I raised an issue they refuse to finish the work left and I want people to be aware of these things before they use this company thanks in advance ***************************

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Henry A

    5 stars

    11/15/2023

    I am moved and impressed beyond words which catapulted me to write this voluntary review and a well deserved SHOUT OUT to the public and express the tremendous satisfaction, joy and pleasure of doing business with SUNSATIONAL POOLS and SPAS, INC. in ***********, **. I had the opportunity of doing business with the company after seeing the immaculate and pristine pool the company built in my new neighborhood. It is one of the best built pools I have ever seen, though not large in size but the attention to details in construction, view and the surrounding landscape glitter so bright and forever inviting. With such an outstanding design, workmanship to the finished product, I could not resist the urge to enter into an immediate contract with SUNSATIONAL POOLS and SPAS, INC. ,, though they were backed up because of their exceptional work and unequivocal word of mouth from satisfied customers, it was worth the wait. The professionalism of ****** and April and the team is out of this world. My pool was started in June 2021 with a promise of 8-week completion time frame, it was like a miracle wedged in magic that they got done in 6 weeks without cutting corners or leaving stones unturned. They took attention to details to a different level while providing me a feedback every step of the way. They emphatically took the construction from cradle to grave, to include but not limited to getting ALL the necessary permits from the city and county as applicable. Sunsational Pools and Spas, Inc. is one of the best in the best of the business and I can unequivocal say THE BEST from my own personal experience. Some companies do everything to include sweet talk to get the customer to buy but not ********************** because they not only deliver with class act, candor and integrity, they stand behind their work with exceptional service after sale. Words alone cannot express my sincere appreciation and gratitude to TEAM SUNSATIONAL.. I highly recommend their service!!

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