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Business Profile

Veterinarian

ShotVet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time I have tried to give this business a chance to properly do their jobs. First time I was overcharged and given a package when I specifically told them I did not want a package. When asked if I was charged for the dewormer that I did not want they lied straight to my face. I checked my bank account and I was charged for it anyways. Had to jump through hoops to get refunded my money. Went back again today to get updated shots for my cat. It was his last round of vaccines. Once again they tried to pressure me into getting a package which I denied because I am not spending more money on a package than I would just to get the individual shots. Once again they tried to force me to get dewormer for my kitten which I refused and they kept pushing me to get it and I still refused. They also screwed up his medical records and said he was due for them in a month when he is not. This was his last round of vaccines and his medical record needs to be fixed to reflect that. He got his first round at the shelter, second round at shotvet, and today got his last round of vaccines. I am getting sick and tired of this company and how awful they truly are. There is no excuse for their ignorance. They cant seem to get a single thing right the last couple of visits but it is the only clinic that I am not working when they are doing it unlike a typical vet. Disgusting customer service and disgusting company.

    Business Response

    Date: 07/21/2025

    Hi Baileigh....

    This is ***** ***** with ShotVet.  I understand you spoke with our **************** Manager.  We are very sorry for the mix-up, and we appreciate you allowing us the opportunity to make it right.  I am glad you are happy, and we wish you and your furry family member only the best.  Thanks again. 

    --SB

    Customer Answer

    Date: 07/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Baileigh Rossignol

  • Initial Complaint

    Date:07/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/5/2025 shot vet event at pets plus in **************. Cost was $130 I pre paid online because I was told by s*** vet I would get priority and not have to wait in line. When I arrived at 11:05 there was a very long line. I told the lady taking peoples info I pre paid asked her where I go. She said she already handled all the pre paid people and made me get at the back of the line. I had to wait in line for almost an hour. I called customer service I was told that should not have happened that she would message the supervisor of that location/ event. I asked if they would reschedule out to me she said no.

    Business Response

    Date: 07/06/2025

    Hi ****...

    This is ***** ***** with ShotVet.  I am sorry for the issue you had.  I understand you spoke with our **************** Manager, and he was able to resolve the issue.  Thank you for allowing us to make things right.  We wish you and your furry family member only the best. 

    --SB

  • Initial Complaint

    Date:06/08/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Pet Smart in ********** on 6.8.25 with my dogs to take them to get shots waited over an hour they started 20 minutes late and turned many people away because they said they needed to be done by 5 pm. It was very disorganized they had two lines but no signs I was on the wrong line they took care of the customers who prepaid first they dont allow you to prepay online for only 1 shot. The entire experience was unacceptable. Both of my dogs need rabies shot and now they cant get nails cut without it. I will also need to take them back. This was a complete waste of time. Unacceptable

    Business Response

    Date: 06/13/2025

    Hi *******....

    This is ***** ***** with ShotVet.  I understand you spoke with our **************** Supervisor, and he was able to solve the issues.  Glad we will see you and your furry family member tomorrow at our event!  Please contact us if you need anything else.  Thanks much...

    --SB

  • Initial Complaint

    Date:06/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We said our final goodbye to **** in September of 2024 and I am unable to remove myself from the email list. He was brought to the emergency vet on ********** when he peacefully passed at home

    Business Response

    Date: 06/06/2025

    ****....

    This is ***** ***** with ShotVet.  I am so sorry for your loss...we all know the pain of losing a furry family member.  Your e-mail address has been removed from our contact list.  If you need anything, please just reach out to us and we would be happy to help you.  Obviously we had no way of knowing about your pet passing.  We wish you only the best. 

    --SB

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Simparico Trio (A flea/tick and dewormer pill and which should have been the second half of a year provided) on 4-4- 2025. I was told I was unable to receive what I purchased Due to needing to visit the vet. That was fine and I agreed to make an appointment as soon as I was financially able. The sales rep ****** said he would notate the purchase so it would reflect when I visit for the appointment. I then get another notice 5-4-2025 that a charge for $185.25 is pending in my bank account for the Simparico trio. I called to fix the mistake and was told I chose a monthly subscription. This is a 6- month product that would need an additional visit to the vet for prescription after 1 refill so a monthly subscription would be ridiculous and honestly shouldnt even be an option. I did not request that subscription and asked for that to be immediately cancelled. Supposedly the subscription was cancelled 5-4-2025 and the transaction was removed. I did see that the transaction was removed as the funds were no longer pending from my account. I was able to visit for my dogs appointment on 5-25-2025 and received the simparico trio that I purchased 4-4-2025 on 5-27-2025 after needing to verify with a receipt and an additional phone call even after **** supposedly Notated it on my account. June 4th, **************************************************************** my bank account. I called and spoke to *******. She was able to cancel the subscription. I did receive an email that the subscription has been cancelled but am still seeing the charge pending. I need the charge removed as it was before. Not a refund but removed. Somehow this was able to be done in May and it needs to be done today. I do not have the funds to cover the charges. The sales reps ******* (I think that is her name. She spoke very quickly and tough to understand when asking her name) and ****** were rude and disrespectful and condescending over the phone when trying to handle the situation.

    Customer Answer

    Date: 06/05/2025

    The manager reached out and quickly provided a refund and explanation of why his staff was unable to do a quick void. We discussed a possible adjustment to that and he was very willing to hear my concerns and let me know I am a valued customer. He was very accommodating and I appreciate the courtesy and assistance. I am hoping we will not be back in this position again next month. I did receive an email that the accidental charge of subscription was cancelled. That, and the support provided by **** is encouraging. Thank you 

    Business Response

    Date: 06/05/2025

    Hi *********...

    This is ***** ***** with ShotVet.  I understand you spoke with our **************** Manager and he was able to resolve the issue, provide you with the appropriate refund, and you are happy.  I apologize for the miscommunication and the issue...very happy this is solved.  We wish you and your furry family member only the best. 

    --SB

    Customer Answer

    Date: 06/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am trusting that this will not occur again next month. I appreciate the actions and courtesy of the customer service manager. He was extremely helpful. 

    Sincerely,

    ********* *****

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They never sent the medication and kept my money. I put in a dispute with ******** and should get a refund. Although this is the THIRD time they have done this is just over a year. They need to be held responsible and the public made aware of their fraudulent business - charging and not mailing the products -

    Business Response

    Date: 05/04/2025

    Hi...

    This is ***** ***** with ShotVet.  I know you spoke with our **************** Supervisor.  Per your request, your subscription has been canceled and nothing will be charged.  We wish you would allow us the chance to make it right, however we understand you prefer to just cancel, and this will be done.  We wish you only the best. 

    --SB

    Business Response

    Date: 05/15/2025

    Hi

    I understand you received an email from our customer service manager showing you the refund has been processed. Sorry for the issue Thank you for giving us the opportunity to make it right. Please contact us directly if you need anything else Thanks.

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of April 19th shot vet has yet to be vaccinated my pet when I already prepaid honestly the techs and doctor seem very off employee was drunk and impaired giving my pet shots while impaired on the job is crazy also a lot of employees making side remarks which is not professional in anyway I believe shotvet in this region isnt the same anymore customer service and the way things are ran isnt fair to the customers getting poor customer service and I have little to no faith in taking my pet to get vaccinated by people who are drunk and high at work

    Business Response

    Date: 05/02/2025

    Hi...

    This is ***** ***** with ShotVet.  ************ Service Manager left you a voice message about finding your order.  Please just call him back when you can, or reply to the e-mail that will be coming shortly.  Please know we will do everything we can to help resolve this...just need a little more info from you.  Thanks....

    --SB

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been over 10 days and still not shipped. I have called 3 times

    Business Response

    Date: 05/02/2025

    Hi....

    This is ***** ***** with ShotVet.  Our ************* was a bit backed up with orders....this is being rectified, and I am sorry.  ************ Service Manager reached out to you with the tracking number for your order....it shows to be delivered this coming Monday, May 5.  Please just reply to his e-mail or call us if you need anything else. Apologies for the delay....

    --SB

    Customer Answer

    Date: 05/02/2025

    I never received any tracking information. I also have another order that was placed on 04/26/25 #****** that I cant get any response on. 

    Customer Answer

    Date: 05/02/2025

    Never received any shipping information. I also have another order ****** that I cant get any information on either. 

    Customer Answer

    Date: 05/05/2025

     
    Complaint: 23262709

    I am rejecting this response because:

    Date Sent: 5/2/2025 12:25:17 PM
    Never received any shipping information. I also have another order ****** that I cant get any information on either. 

    Sincerely,

    ****** ********

    Business Response

    Date: 05/10/2025

    Hi ******...

    This is ***** ***** with ShotVet.  I understand you spoke with our **************** Manager today who resolved the issues, gave you the tracking number, etc.  Please contact us directly if you need anything else.  Thank you for allowing us to solve the problem.  We wish you only the best. 

    --SB

    Customer Answer

    Date: 05/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a ShotVet event for my pet cat on 02/15/25 where he received his shots and I was notified by the veterinarian that the records for his vaccinations would update online within 24 hours. As of 02/17/2025 there has been no update on the online portal for my pets records nor is anyone available for assistance on the customer service line they provide. I would love to be patient and wait for the records to finally update hopefully, but I need to use these records as proof of vaccination to my leasing company. ShotVet does not provide a valid email for contact or have anyone attending their phones to speak with.

    Business Response

    Date: 02/18/2025

    Hi...

    This is ***** ***** with ShotVet.  I understand this issue as solved, while you were on the phone with our **************** Supervisor.  You seem to have your records and are happy.  Please call us if you need anything further...best to your furry family member. 

    --SB

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 31, 2025 I prepaid for pet services for my 164 pound dog. The medication only covers body weight of 123 pounds. I purchased 2 strengths to cover the animals weight. The company with held my order due to the 2 medications as it appeared I was purchasing for 2 separate animals. They have the records for this dog(pertaining to body weight) and should have been able to determine this was for one dog. The purpose of prepaying is to skip the line. this did not happen either. When I asked to speak to a manager today for the delay in processing of the order, I was informed no managers are available. I would like to speak with a manager or supervisor to ensure this does not continue. It is important that the dog gets these preventatives consistently and this delay could cause an interruption in that preventative treatment.

    Business Response

    Date: 02/09/2025

    Hi...

    This is ***** ***** with ShotVet....sorry for the issue you had.  I understand you spoke with our **************** Supervisor....we ensured this was shipped on Feb 5th, it will be arriving tomorrow, Monday.  Thank you for allowing us to rectify the issue and we wish you and you furry family member only the best. 

    --SB

ShotVet is NOT a BBB Accredited Business.

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