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Business ProfileforFlorida Governmental Utility Authority
At-a-glance
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Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 280 Wekiva Springs Rd STE 2070, Longwood, FL 32779-6098
- BBB File Opened:
- 9/4/2006
- Years in Business:
- 17
- Business Started:
- 9/4/2006
- Alternate Business Name
- FGUA
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Contact Information
Principal
- Matthew Rihs, Community Manager
Customer Contact
- John Nieves, Community Director
- Matthew Rihs, Community Manager
- Additional Contact Information
Fax Numbers
- (352) 633-9183Primary Fax
Phone Numbers
- (407) 933-5302Other Phone
- (877) 552-3482Other Phone
- (352) 633-9183
Customer Complaints
42 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Charles B
02/24/2024
Florida Governmental Utility Authority Response
02/27/2024
Good afternoon, ******************:
Thank you for contacting the Florida Governmental Utility Authority (FGUA) with regard to your concern listed below. The FGUAs online bill pay system has been experiencing intermittent service issues, which is affecting some customers efforts to make payments. Customers are asked to use ****** Chrome for the best experience. The FGUA is currently testing a new, more user-friendly Online Bill *** System, which we anticipate will be available this Spring. We will let customers know when it becomes available. The FGUA apologizes for this inconvenience, and thanks you for your patience during this transitional time. In addition, the FGUA is making it aware to their customer base on their website with displays communicating the time frame of the new payment service.
Alternatively, customers can make payments by phone, using a credit or debit card, at no additional charge, by dialing **************. Please make sure to have your FGUA account number handy, should you choose to remit payment using this payment method. Customers can also make payments to the FGUA at any Amscot location or their local **************** Office. For a list of locations, please visit our Hours and Locations ********************************************************************************.
In regard to the water quality at your home; If you have a water softener, I recommend making sure that it is being properly serviced and maintained, including replacement of the filter media, as dirty filter media can not only affect the quality of the water coming into the home, but can affect the water pressure, as well, thus using more water. The water softener can also change the color of your water if not properly maintained.
We can schedule for our service technicians to visit your service location to conduct a water quality test at you request if nothing has changed or corrected.
Thank you again for contacting the FGUA regarding this matter. If I may be of additional assistance, please let me know.
Sincerely,
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