ComplaintsforCentral Homes Roofing & Solar

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had noticed a roof leak, and called this company for a quote. (2018). They sold us on the 7 year workmanship warranty. Roof was put on 2018. All seemed fine until we recently started seeing damage to ceilings in 3 areas, including a window. Called the company, a representative came out, saw all damage. Claiming all would be covered under the warranty as clearly things were caused by the roof. The company now would not answer any calls or show up for repairs. Over two weeks later after leaving a review, someone finally showed up for repairs including wood. First repair wasnt done correctly. They were confused as it appeared the roof had a repair because of some metal piece that had been shingled over. It was rusted. Had to call back. Second one showed with a 3 year old son, and wife. I was asked if I had a ladder they could borrow plus power tools. Wow. The 3 year old threw rocks from my entrance way at my windows and home while the mother wasnt paying attention. She was on her phone. Many contractors came and went. Looking for quotes. They brought one in as well. Still nothing done. The next step was an engineer because of structural damage. So here comes the engineer. Finally we are moving forward. (Again we were told, not only verbal, but in writing that all repairs were cover.). This engineer wasnt an engineer at all, he is a general contractor. He clearly wasnt informed about what things looked like before the repairs were done (so he could actually tell were the damage came from) before he was brought in. He never went on the roof, he guessed many things without proof or without all knowledge. Including a clogged gutter. Not even close. This company now refuses to cover any damage, and told me to contact their attorney.. The report given from an engineering company, was signed off from an engineer that never set foot in my home. This company gave us a run around for months, and now they want to do nothing. Unacceptable.

  

  Business response

  01/19/2024

  I'm the owner of the company and I'm looking into this right away.   

  Customer response

  01/21/2024

   
  Complaint: 21167179
  
  I am rejecting this response because:
  
  They had months to resolve this issue.  
  The longer this continues, the more damage is being done. 

  Resolution needed to happen before the 1st of the year.  All parties were aware, and why.

  
  Sincerely,
  
  ***********************

  

  Business response

  01/23/2024

  Central Homes will always go back and fix things we have caused.  We do it all of the time, however, confirming with the engineer we employed concerning their report and findings, it appears that you experienced water damage and termite damage before we began working for you. We recommend you employ your own engineers to perform an examination, and you will realize that the degree of your damage did not result from a small roof leak.  Once again, we will fix anything we may have caused, if we caused any damage at all, we just ask that you perform your own due diligence so we're on the same page as to the type of damage that our engineer found vs the damage from a small leak would have caused. 

  Customer response

  01/23/2024

  I have all documentation proving they caused the damage.  Pictures are worth a thousand words.  They dont have them, we do.  They caused the issues.  Again they didnt have an engineer on our property.  Our attorney will rip that report to shreds.  They caused the damage and they need to repair it.  We have everything we need.

  Customer response

  01/24/2024

   
  Complaint: 21167179
  
  I am rejecting this response because:

  We did already do our due diligence while waiting for a response, and repairs to be done.

  You may want to go back and read that report again.  With actual information it will change.  

  
  In the future if you bring in an expert we recommend that they are aware that the moisture meter doesnt work on metal.

  ***** your warranty.  The roof wasnt put on correctly.

   

  
  Sincerely,
  
  ***********************

  

  Business response

  01/29/2024

  We stand by our engineer report.  You had damage long before we showed up.  Once again, would be happy to fix anything we caused but you will need to point that out amongst the excessive damage you've had.  We encourage you to hire your own engineer so you can see for yourself.  Central Homes is not in the business of taking advantage of customers in this way.  We went out and fixed our leak area.  It doesn't leak.  

  Customer response

  01/31/2024

   
  Complaint: 21167179
  
  I am rejecting this response because:

  Your engineering report was not an actual report from a certified engineer, only a general contractor, and an intern.  *************; leaks have been due too your faulty workmanship.  You were told, and shown all.  We are still having issues.  You walked away from our home, telling us to contact your attorney.  
  We now expect compensation for your dereliction of contract.

  Please respond immediately.

   

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last October 2023, the central homes company replaced the roof of the house. During the work, 3 new Skylights was installed, on the 9th of October one of these Skylights leaked so I proceeded to call the Sales Representative ******************************* with whom I signed the contract from the beginning, he contacted ********************************* superintendent, ***** said they would come to change it, 3 days later they came to change it was a water stain on the wall as a result of waiting, I didn't do anything about it, in December drops of water started to appear on 2 of the skylights, inside the skylight it became like sweat with drops of water, I called ****** and he sent all the photos and videos to ********************** never called me and I had to ***************** again for ***** to contact me, in The conversation with ***** said that he didn't know why that was happening but he was sure that it couldn't happen that, they had to be changed to a low profile that he knew would help, he told me to give him a few days to get the people to do The change, on Monday, January 8, ***** called me again that he had to go see what was happening because he didn't know if it was the skylights. He came to the house on January 10 and checked and said that everything seemed fine with the skylights. that there was nothing he could do, that he was going to call the skylight company so that they could see what was happening and that the same day he called me to give me an answer, he never called me, I called central homes ********* I told him the representative who contacted me with a manager bigger than ***** and didn't do it,she told me to going to tell someone to call me, they never called me, I am going to take legal measures since the problem with my skylights has not been resolved, the water continues to reach my wall as a result of sweat, I have photos, videos, messages and recorded phone calls from the beginning of this problem, I wanted to solve it without reaching the legal point and it didn't work.

  

  Business response

  01/22/2024

  Business

  Most Recent Message

  Date Sent: 1/15/2024 10:02:20 AM
  We will replace the skylights with low profile skylights.  We are currently working on doing so.  

  Customer response

  01/24/2024

   
  Complaint: 21128402
  
  I am rejecting this response because: To this day 01/24/24 I have not received a call, message or anything that says that the skylights are going to be replaced, there is no communication from the company, unprofessional, and lack of respect with the customer.
  
  Sincerely,
  
  ***************************

  

  Business response

  01/25/2024

  I'm sorry about this.  ******** should have called you last week.  We fully intend to replace the skylights with the lower profile.  I will text both of you now to make the introduction.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I paid Central Roofing LLC , to replace my roof on June 7, 2021. I was given a 7 year warranty on parts and labor. The new roof is now leaking. I contacted the company and sent pictures over 4 weeks ago and there is no reply. I called and left messages on several occasions but still have not heard from them. I expect them to come and repair leaks on the roof , I paid for.

  

  Business response

  05/03/2023

  We never received emails from this customer and the person she claims to have emailed hasn't worked here in months.  

  Customer response

  05/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: I sent the email to to the wrong email. The issue is was the email was sent to the wrong email. 

  We will sent the information to the company email. We will send the information now to the correct email and expect a resolution. 
  
  Sincerely,
  
  ******* **********

  

  Business response

  05/09/2023

  We will gladly resolve any issues but you have to contact us directly and not through the BBB. You have filed a complaint before we were able to try and resolve anything. We suggest removing the complaint and contacting us directly at 407.732.7262. If it is a production issue please ask for Brandon **** ***************** (production manager).  If it is a billing issue or for any other issues ask for Cynthia A***** ******************* (Admin Manager).  

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Chase L****** and Trevor D**** solicited me about putting a new roof on. We went into my garage because it was raining and I told them I couldn't afford a new roof at that time as I hadn't worked in 2 years and was probably going to have to sell my home. I said I knew there would be an insurance deductible and I could not afford it. They saw how sick I was and said that they would forego the deductible. Well, I had to sell my closing is one month from today and the title company just called and said they put a lien on my house and I cannot close until it is paid. I am screwed at this point.

  

  Business response

  02/15/2023

  We cannot waive the deductible. We will remove the Lien, that was a clerical error. 
  

   

• Initial Complaint

  12/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Original contract was signed in 09/21 for our roof-we had knowledge from the sales person that there was an excess of debris in the valleys of the roof which needed to be cleaned, sealed, and all ridges needed to be sealed and re-concreted.Work started in November of 2021 - the company hired a sub-contractor who came out for a single shift and "completed what was assigned to him". When i called the sales person, ****, and sent him photos of the work showing that only a portion of the work was completed and that the roof area that was previously leaking was still leaking he was pretty frustrated as he knew the work was not done to his expectation. He ensured someone would be back to complete the work properly. Approximately 2 weeks later, two people came back to finish and attempt to correct what was not properly done. A week after this I called **** again as the leak was still progressing and wasn't fixed. They sent another person who came and worked in the dark on my roof - causing a bunch of cosmetic damage to the outside of the home but ultimately seemed to seal what we saw as an active leak. I processed full payment at this time (January of 2022). At this time, I believed the water intrusion was solved. Over the next several months I smelled a musty odor coming from the 2nd floor (above where the water was initially spotted). In 08/2022 we noticed water damage again in the same area as where it was previously. At this time I first reached back out to ****. After not hearing back from him after multiple attempts I attempted to reach out to the company's main number to which I had no response on multiple occasions. I finally was able to reach someone in their accounting department on Nov 17 to which I received a phone call on 11/21/22 after making threats of legal action. Unfortunately, the roof was NEVER actually fixed-the cause of the problem is evident and extremely apparent from a valley. This has a major mold issue in my home & major health concerns.

  

  Business response

  01/19/2023

  This gentleman stole our sales rep's ****** and was holding it hostage from our sales rep.  We did a repair for him over a year ago.  He wanted us to warranty the repair and also complete other repairs without wanting to pay extra money after the hurricanes last year.  He was wanting us to refund him the money from the repair we did in 2021, which is now over its year warranty and also went through 2 hurricanes.  

  Customer response

  01/19/2023

   
  Complaint: 18804402
  
  I am rejecting this response because:

  Telling me in writing I stole your sales rep ****** is an insult and an accusation of theft in which I do not take lightly. I will be presenting this to local authorities. Your sales person without your knowledge left his ****** on my roof. It was found from a competitor of yours which came out to actually look at the damage your company caused and NEVER FIXED. The leaks that we had your company come out to fix were never repaired and I have documented proof they tie in together from text messages I received from your sales people. Additionally because this wasnt resolved and your company failed to get back to me after numerous outreaches PRIOR to the hurricanes, the situation has grown into one that has caused my family irrevocable health concerns. Additionally the leaks that persisted caused us additional damage in an area Ive already paid to fix once. I have text messages, invoices, pictures, and witnesses to these statements that if not resolved amicably here will be resolved by my legal team. 
  

  
  Sincerely,
  
  *******************

  

  Business response

  01/20/2023

  You're out of warranty on ************.  You need to stop contacting us.  We have closed this file on our end. 

• Initial Complaint

  10/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Roof installed around September 15, 2021. Leaked during Hurricane *** due to shoddy workmanship, flashing was incorrectly installed, no silicone caused Bathroom ceiling underneath badly installed roof to collapse. Company came out to do repairs and was caught using old moldy warped plywood by son and friends, **** the manager got irritated and left job site with his crew and called the police, leaving the roof with a 3 foot square hole because of missing plywood and no shingles.

  

  Business response

  12/07/2022

  ***Document Attached***
  We installed the roof for ******************* 09/2021 in which the roof passed final and there were no issues regarding the install from the homeowner. On 09/20/2022 the ** contacted Central Homes in regards to a leak that occurred during Hurricane ***. Previous to the hurricane we were not made aware of any issues that *** be ongoing with the roof prior to the hurricane. The ** is claiming that the damage was caused from "shotty" work and not the fact we just had a Hurricane.
  We then sent a team out to attempt to assist the ** in the repairs that were needed. At this point our team removed shingles from the area of concern and ended up finding that there were damages to the siding of the house causing the water damage (central homes did not touch the siding during original roof job). We still were continuing to assist this ** with the repairs until her son and some neighbors/friends showed up to "critique" our work.
  At this point the son and other persons begin to yell and curse at our employees (including the manager on site). We began to try and reconcile their complaints, at which that point our crew was met with threats from them. They were threatening our crew with physical harm as well as destroying our company property (tools, truck, dumpster). We then instructed our crew to call the police and to leave the property as they were threatening them and throwing tools across the property. The police were called and they were able to assist in the manner of getting our tools and crew off of the property safely. Not only were we going out of our way to help a ** after a Hurricane (our warranty doesn't cover damages due to named storms) which we weren't obligated to do, we also attempted to reconcile this without going this far, with no avail. I have uploaded a police report with the interaction of the exchange between both parties and law enforcement. Law enforcement advised us to not come back to this property without assistance as this isn't the first encounter they have had at this property.
  See Attachment/File: 911 call transcript.pdf

  

  Business response

  12/07/2022

  We are looking into this matter and will try to resolve with the homeowner.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  April 11, 2022, Appointment with Aaron M********* at my home. No documents were signed. Initials on documents were downloaded from Aaron M*********'s cell phone (my mistake). He returned to his office, prepared and signed with an electronic signature a Contractor Agreement Disclosures, Contract with an AOB (An Assignment of Benefits), and other required documents without my knowledge or approval. My husband never met with Aaron M*********. April 15, 2022, Appointment with Insurance Adjuster. Adjuster asked if a contract had been signed with a roofing company. My Answer: NO. Unaware a contract was prepared and signed on April 11, 2022, without my knowledge. After reviewing these documents, I accused Aaron M********* of scamming me. Unfortunately, he did not deny it. Contract #******

  

  Business response

  09/13/2022

  Business Response /* (1000, 14, 2022/07/27) */ The husband signed documents and claims he doesn't remember. He is an older gentleman. The wife is attempting to profit from insurance proceeds which is a felony. We put on 250 roofs per month and have 4.9 stars on google. These allegations are completely false and baseless. Consumer Response /* (3000, 16, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) For Central Homes Roofing to stoop this low is unconscionable. This is not a response it's lies and slander. Documents were signed by Aaron M********* using an electronic signature in his haste to secure a contract. Yes, my husband is an older gentleman 82 years old. I am his 81 years old wife. We were both employed by the Federal Government with security clearance 30 plus years. Retired in 1997. Living a comfortable life. I have neither the need nor desire to illegally profit from insurance proceeds. Business Response /* (4000, 18, 2022/08/08) */ We spoke with Mr. ******** last week. He lives in New York for the summertime and at the property address on file is for the Wintertime. When we spoke to Mr. ********, he seemed calm and perfectly fine. He asked me for an estimate. I have tasked for an estimate to be created to include all of the items. I then sent for the measurements of the gutters and do a proper roof takedown. We are waiting on interior estimate to include the interior cost in the total estimate. Not sure why anyone is so upset, but he did not mention anything negative to us nor did he mention he wanted out of the contract or felt that he didn't sign up with us. He has a check from the attorney and is ready to move forward with us. Consumer Response /* (4200, 20, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has gone completely off the rails. This is not a response to the complaint. I have no knowledge of your Mr. ******** he is not related to me. Not in New York. Never lived/owned property in New York.

• Initial Complaint

  11/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to BBB to complaint about Central Homes Roofing located at 1300 S Duncan Dr. Tavares, FL 32778 Tel:(352) 504-0280. I did business with Central Homes Roofing starting with a sign contract on 7/15/2021, the labor started on 10/5/21 and ended on 10/12/21. Upon completion of the project there were several issues that needed to be address. I sent an E-mail to Central Homes Roofing with a list of all un-resolved issues on 10/18/21. Central Homes Roofing resolved some of the issues from the list, but failed to resolve most of the issues up to this date. On 11/11/21, I received a letter from the company demanding the full payment for $19,470 dollars, otherwise they will place a lien on my property and file for a foreclosure. I attempted to contact Central Homes Roofing to resolve this issue, but they have not responded to my request. Please contact me to let me know how to resolve this ongoing issue with Central Homes Roofing. I look forward to hearing from you soon. V/r, Carlos *****.

  

  Business response

  01/06/2022

  Business Response /* (1000, 5, 2021/11/23) */ We sent our service team out there to correct all issues Mr. ***** has addressed to us. Everything has been satisfied. We are waiting for payment from the homeowner now. Consumer Response /* (3000, 7, 2021/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Central Homes Roofing dispatched a Service Team three times to resolve the remaining issues with the project; however, the team failed to resolve all pending issues and the customer opted for a compromise with the company in which the customer will hold $1000 (one thousand dollars) from the final payment until ALL issues are resolved. Please see attach document agreement with the company. Business Response /* (4000, 9, 2021/12/14) */ We are looking into this matter asap in order to resolve any issues and finish the job properly.

• Initial Complaint

  09/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Roof was installed in May 2021. Charged for multiple repairs that were not performed. Last 4 months. Multiple calls and no show repair people only came 1 time. Rotten wood not replaced on first roof replacement. Repair service came and patched roof. Daylight comes in through the area now. Called and spoke to receptionist who said she was going to speak to "Tatiana." I asked her to please call my husband as I was at work. No calls today from anyone with Central Homes Roofing. We just want the roof we were sold. Multiple errors made. Pool liner destroyed. Paid extra for gutters that were part of the original agreement. Over charged several thousand dollars for work never completed.

  

  Business response

  11/12/2021

  Business Response /* (1000, 8, 2021/10/04) */ We are looking into this matter. Consumer Response /* (3000, 12, 2021/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Multiple poor workmanship found by Kyle. Repairs are to begin again. Property inspector said wood rot would prevent sale of home no matter how new the roof is. 2nd repair to wood rot left a gap between the roof and side of home allowing daylight to come through into attic area. Cynthia and Kyle both have photos. Multiple items charged were not done. These problems have just been addressed by Cynthia who is supposed to be looking into them. No one is "nickle and diming". We want what any home owner would in a new roof without being treated like we created the issues. Spending over 4 months to have repairs to a supposed new roof has been very difficult both mentally and emotionally. Would have much preferred a professional approach instead of the demeanor displayed in the response from Central Homes Roofing. Business Response /* (4000, 18, 2021/11/04) */ All of the roofing issues were corrected, wood was replaced where needed. We let the homeowners keep 8k for the damages to their pool, (that was their request) We corrected all issues besides the pool and that is why we credited them $8k for the damages. Consumer Response /* (4200, 20, 2021/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were left with no choice after the third attempt to correct poor workmanship. They did forfeit money as my pool was destroyed. I would be glad to share photos of remaining mess on my roof that needs corrected. We do not trust this company to have anyone of their employees come to our home as they have proven incompetence time and time again. The pool will be replaced. However there is still daylight coming through the attic where the 3rd rotten wood replacement happened and there is metal flashing on the exterior of the stucco at the roof lines instead if under it. That is going to cost us a significant amount to have done correctly. Photos available. Please let me know how to send them to prove my complaint

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩