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Business Profile

Medical Equipment

AdventHealth Respiratory and Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    C Pap equipment was received January 11, 2023. For meeting Medicare deductible I was left with a bill of $14.16. I did not get that info until March. It was paid. April 7, 2023. I received a statement it was not paid in May. I did not get to call until June and speak to Christina in their billing department. I told her it was paid and I had sent in the proof of the cashed check. She stated they could not find it and that she would look into it but if I could send in something from the bank. I explained my mother is ill and June 19th had a stroke and was diagnosed with Lymphoma and is now on Hospice. Due to this I could not get to the bank in a timely manner but would call them. I did and they provided proof but it was encrypted and I could not open it. Today I had coverage for mom and went to the bank and obtained the proof enclosed, plus proof they made the check electronic. I also received a call from a collection agency, which means that they have damaged my credit for something that has been paid. Billing status needs to be corrected as well as my credit report as soon as possible.

    Business Response

    Date: 09/12/2023

    Thank you for Bringing this to our attention, our Reimbursement Manager will reach out to provide further details and assist with a resolution,

    Customer Answer

    Date: 09/13/2023

     

    Complaint* ********



    I am rejecting this response because:When will they get back to me?  BBB gives me 10 days to respond to them but they are leaving it open ended with no time frame in which they will respond. I want what I paid accredited to my account and my credit cleared.



    Sincerely,


    ****** ******

AdventHealth Respiratory and Equipment is NOT a BBB Accredited Business.

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