Complaints

This profile includes complaints for Benchmark Building Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Benchmark Building Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Benchmark Building Inc

  Longwood, FL 32779-3165

• 

  Benchmark Building Inc

  531 S State Road 434 STE 2001 Altamonte Springs, FL 32714-1319

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract with Benchmark Building Group in May 2024 for a full commercial restaurant buildout, with a budget of $174,875. To date, **** paid $154,897, including $14,999 for grease trap repairs. As of August 2025, the project remains incomplete. Benchmark ceased work and is demanding an additional $28,700, citing delays and added scopewithout formal change orders or detailed ****************************** May 2024: Contract signed JuneNov 2024: Permit process Nov 2024: Permit issued May 2024April 2025: Payments totaling $154,897 made Until August 2025: No Hood, AC unit, sinks, or water heater installed. August 5, 2025 Report Summary from *****:Cites $28,700 in added costs:Delays/design issues: $7,500 Front-of-house upgrades: $11,000 Hood system overrun: $10,200 No supporting invoices, change orders, or approvals provided. Outstanding Work No installation of hood system, sinks, AC, or water heater Inspection pending, Failed inspection; contractor absent from inspections.Contractor Conduct ***** halted work, citing budget issues, and threatened a liendespite failing to provide final accounting or resolve cost discrepancies in good faith.Owners Additional Costs Rent on unusable space: $23,445 Repairs, utilities, lost revenue: TBD Resolution Requested Itemized cost breakdown with supporting documents Revised timeline for completion If unable to finish: refund for incomplete work + reimbursement for damages Cease lien threats until reconciliation occurs

  Business Response

  Date: 08/11/2025

   

  Benchmark Building Group (Benchmark) hereby responds to the allegations set forth in your recent complaint. The claims presented are without merit, and we dispute both the factual and legal basis of your assertions.

  1. Owner-Supplied Plans and Permitting Delays

  You, as Owner, provided the construction plans for the project. Pursuant to ******, Florida Statutes, it is the Owner (and design professionals) responsibility to furnish plans that meet all applicable codes and permitting requirements. Benchmarks contract did not include design services or preparation of permit-ready drawings.
  The record reflects that permitting was delayed by multiple plan review cycles necessitated by revisions to your plans due to deficiencies identified by the municipal building department. Benchmark cannot be held financially or contractually responsible for delays caused solely by Owner-furnished documents.
  
  2. Contract Scope Kitchen Buildout Only
  The executed proposal expressly limits the scope of work to construction necessary for kitchen addition/buildout. The contract specifically excludes any work in front-of-house areas. Under Florida law (672.2-202, *** as adopted), the written contract terms control and may not be expanded by subsequent unilateral Owner expectations.
  Any front-of-house upgrades are outside the contracted scope and are properly billable as additional work.
  
  3. Grease Trap Work Outside Original Scope
  The grease trap issue was an unforeseen condition identified during permitting. This work was not included in the original proposal and became necessary only after municipal review.
  Benchmark addressed and resolved this matter at your request, despite it falling outside our contractual scope. Under 713.06(1), Fla. Stat., contractors are entitled to compensation for labor and materials furnished at the Owners request, regardless of whether such items were contemplated in the original contract.
  
  4. Equipment by Owner Including Sinks
  The proposal states All equipment by Owner a term that, under industry standards and the Florida Building Code, includes kitchen sinks, water heaters, and similar apparatus. Benchmark bears no contractual obligation to supply or procure Owner-furnished equipment. Any delays related to the absence of such equipment are attributable solely to the Owner.
  
  5. Benchmarks Efforts to Maintain Schedule and Budget
  Despite repeated design changes, Owner-directed modifications, and unanticipated municipal requirements, Benchmark has acted in good faith to mitigate delays and control costs. Additional charges are directly tied to:
  Owner-requested scope increases,
  Resolution of unforeseen conditions, and
  Efforts to bring Owner-provided plans into compliance.
  
  6. Demand to Cease Defamatory Allegations 
  Your allegations of abandonment and refusal to perform are categorically false. Benchmark stands ready to proceed with completion of the contracted scope upon:
  Settlement of approved additional costs;
  Confirmation of Owner-provided equipment delivery; and
  Written acknowledgment of the scope exclusions set forth in the contract.
  We further demand that you cease and desist from making unfounded allegations that could damage Benchmarks business reputation. Benchmark reserves all rights under 713, Fla. Stat., to record a lien for unpaid work and materials should you continue to withhold payment without lawful basis.

  Customer Answer

  Date: 08/11/2025

  We received your formal response and respectfully disagree with your characterization of our claims. The assertions made in our complaint are supported by documented evidence, including dated video recordings and site inspections, which clearly show that the scope of work remains incomplete beyond the date agreed to in the contract.

  We would like to clarify that our contract already outlines several key provisions that address your concerns:
  * The contract specifies that a new A/C unit will be provided. The unit will be a ***** model, which is a sub-brand of Carrier, ensuring quality and reliability.  However, no details regarding this unit have been provided to us, and no change order has been submitted for our review or approval.
  The contractor is to provide:
  *Sinks for the restrooms
  *Hand sinks
  *One (1) 3-compartment sink
  Additionally, the contractor is responsible for providing a CaptiveAire hood or a comparable unit, including all required shop drawings and engineering documentation pertaining to the hood and exhaust assemblies.

  As of this date, these deliverables remain incomplete. Furthermore, no signed change orders have been executed to authorize the additional charges currently being demanded.
  We remain willing to resolve this matter amicably through mediation or arbitration, as outlined in Section 18 of our agreement. Please note that we reserve all rights available to us under Florida law and the terms of our contract.
  

  Business Response

  Date: 08/13/2025

  Despite multiple good-faith attempts on my part to resolve this matter amicably, the client has made no meaningful effort to reach a resolution. As stated in my prior written correspondence, they have until tomorrow, August 14, 2025, at 9:00 a.m. to present a proposed resolution.
  The client continues to make materially false statements regarding the scope of our agreement. These misrepresentations are being documented in detail and will be presented as evidence should this matter proceed to a formal dispute. The contract and proposal are clear: at no point do they require Benchmark Building Group to supply kitchen equipment or kitchen sinks. Furthermore, the plans provided by the client contain no equipment specifications or model numbers the responsibility for these omissions lies solely with the client.
  From the outset, I sought only to reach a fair and reasonable settlement that both parties could agree upon. However, the clients refusal to engage constructively, coupled with continued misrepresentations, is forcing this matter toward escalation. Should this proceed, I will seek the full extent of damages caused by delays and additional costs directly attributable to the clients actions and omissions.
  If the client believes that a prolonged legal process is a more favorable path, I am fully prepared to prove my claim and protect my companys interests through all available legal remedies.
  Respectfully,
  ***** ****
  Benchmark Building Group
  

  Customer Answer

  Date: 08/14/2025

  We have asked the contractor to provide his view on what he considers to be a fair and reasonable resolution under the current circumstances. This request was also made previously; however, we did not receive a response at that time.
  Our intention remains to resolve this matter in a manner that reflects the original scope of work and the responsibilities as agreed upon. We remain open to constructive and good-faith discussions and sincerely hope this issue can be resolved cooperatively and without the need for further escalation.
  That said, we must also emphasize the importance of timely completion. We respectfully expect that all remaining work be carried out and completed without undue delay.
  

  Customer Answer

  Date: 08/19/2025

  To Whom It May Concern,
  This correspondence serves as formal notification that the matter referenced in BBB Complaint by us

  has been resolved to the mutual satisfaction of all involved parties.
  Accordingly, we respectfully request that the complaint be formally withdrawn from the BBB system at the earliest possible opportunity. Withdrawal of the complaint will allow the affected business to resume work without further delay and enable the parties to move forward in good faith.
  Please confirm receipt of this request and advise if any further action is required on our part to complete the withdrawal process.