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Business Profile

Energy Conservation Products

Green Solutions of Florida LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Products.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 9th a payment of $24, 250 dollars was paid to green solutions of Florida for the installation of 25 solar panels with the promise within the next month an inspector would be out to inspect the system. It's been 6 weeks and no inspection. I've made several calls to green solutions and no one returns my calls. In addition to the $24,250.00 we paid $14,000.00! So we have these panels on our roof that are paid for that are not producing anything for us. Could you please please help us. We used all our savings for nothing. Thank you in advance for any help you might be able to give us.

    Business Response

    Date: 11/21/2022

    Business Response /* (1000, 5, 2022/10/26) */
    I am not sure why you felt you had to file a complaint with the BBB when we have kept you apprised, on a weekly basis, of the status of your account. You even spoke to our Project Coordinator today to set up the inspection. You chose the date of November 1st. Please keep in mind that installing solar is a process that involves many facets. Throwing a hurricane in the mix has not helped with the cities and counties facilitating requests. Once the inspection is completed, it will have to be submitted to the power company and they will have to complete their process. If we can be of any assistance let us know.

  • Initial Complaint

    Date:08/19/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on November 4th 2021 this company put insulation on my roof plus a solar motor to take the hot air out from the attic. They guaranteed me my electric bill was going to decrease and that my house was going to feel cooler. None of these happened. My bill increased and the house feels hot as usual. They charged me almost $10,000 for it which I need to start paying in December 2022 to this financial institution. I feel they scammed me, took the money and tricked me. After they did the job. I tried several times to contact Joseph (the person that did the deal with me) but could never get in contact with him. I also messaged Melissa but I am still waiting for a response. Please help me fix this problem, I feel scammed and they don't even show their face.

    Business Response

    Date: 10/18/2022

    Business Response /* (1000, 10, 2022/09/16) */
    The products installed in your home are specifically designed by engineers for the purpose of reducing energy consumption and cost. The insulation alone in your attic is designed to reduce energy loss and maintain steady temperature. We are sorry you feel you are not benefiting from the products but any research on the products will support that they do work. I don't doubt that your bill has gone up as the power companies have all increased their rates significantly. If you wish to discuss the matter further please feel free to contact our office.

Green Solutions of Florida LLC is NOT a BBB Accredited Business.

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