Business ProfileforPerfect Pear Home Pros

Perfect Pear was contracted to wash my house, pool enclosure and clean my gutters. They arrived for the job approximately four hours ahead of the scheduled time. The representative informed that he was the owner of the company. He proceeded to clean the contracted areas. He left before the house was completely dry. Once everything dried, I noticed a large spot on the exterior side of the house. I contacted the owner, DeLand, and he said he would have his customer service rep, Fred, reach out to me. Fred came to my house and agreed the spot was caused by the cleaning solution and said the solution had not been properly rinsed from the house. Fred agreed to send technicians back to rinse the spot again. The technicians arrived a few days later and said yes, the cleaning solution was not properly rinsed and they identified a further spot that I had not noticed and said they would reclean and rinse both areas. However, the spot again dried as a watermark and appears that the damage to the paint has already been done. I reached out to Fred again and he said he would have the owner, DeLand, get in touch with me. He offered further reassurance that the "iron clad" guarantee was in force and they would rectify the situation. I have attached a photo of their guarantee. This was over a week ago. I now get the voicemail when I call and my messages are not returned. I would like them to fix the spot either by cleaning their solution off or repainting it or refund my money as specified in their guarantee.