Complaints

This profile includes complaints for Sheehan Buick GMC, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sheehan Buick GMC, Inc.

  2800 N Federal Hwy Lighthouse Point, FL 33064-6849

• 

  Sheehan Buick GMC, Inc.

  2681 N Federal Hwy Pompano Beach, FL 33064

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 GMC Yukon Denali for Sheehan Buick GMC in August 2024 and the salesperson that sold vehicle was ****** *****. When we arrived to pick up vehicle, my husband noticed orange peel on vehicle and address it was ****** at which time ****** advised he would send car to wash again and detail while we were completing paperwork. Once we were done the orange peel was still on vehicle and ****** called his manage and they advised they would contact *** and file a complaint. As of today, I am still waiting on reply back from Sheehan and I have emailed, called and text and nothing. I finally had to take my vehicle to another dealership for other issues as well and come to find out my vehicle has orange peel since it has been involved in an accident. Sheehan sold my a vehicle advising new but actually vehicle has been in an accident and now the other dealership does not want to cover the issues since they are advising no warranty. Still also waiting on Sheehan to reply to this as well

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: on or about Feb 9th, 2025 Amount: $24,000.00 Provide: I flew from *********** to ***** to buy a vehicle that the dealer purposefully misrepresented. Once I arrived I was faced with multiple undisclosed defects. Having a doctor's appointment the next day, I had to make the decision to get it or fly back. I reluctantly decided I could fix some of the cosmetic defects and purchased the car. The dealership hid from me the following; * Seat heaters inop * Moon roof inop * Navigation inop * Front side marker lights inop * AUTO function on HVAC inop * HVAC fan blower motor grinding and nearly dead * Side mirrors inop * Center console not even attached to the hinge.* DVD system inop and monitors in headrests purposefully scratched out.After leaving the dealership, I found the **** system totally compromised and couldn't fill the tank with gas. After arriving in **********, I submitted online, truthful reviews of this horrible experience with the dealership. Dealer contacted me, stated he would pay $1,000 because of the **** system but I had to remove my negative online reviews. That discussion took place on Feb 28, 2025. He called me on March 3rd, 2025 stating he'd like to send me the $1,000 check but saw I hadn't removed all reviews yet. I deleted all the reviews on March 4th, 2025 and emailed him again (for the 3rd time I believe). He has yet to call me back or respond to my emails. Not only did he purposefully sell me a defective vehicle with undisclosed critical issues (**** system and cracked fuel tank neck) he also lied to me and misled me to deleting my truthful reviews with the agreement he would send me $1,000 to pay me back for the $1,002.00 I spent on fixing the **** issue. The video of his voice message to me regarding me taking down reviews and him cutting me my check can be found on ******* (link below); (you might have to copy and paste into your browser address bar)*******************************************

  Business Response

  Date: 04/07/2025

  Who cares...

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23033211
  
  I am rejecting this response because: 
  

  sheehan's dismissive "who cares..." is not only disgusting but perfectly embodies their unethical business practices and contempt for the customers they defraud.

  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/28/2025

  Please see attached response

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23033211
  
  I am rejecting this response because:

  Dear Better Business Bureau,

  On or about April 7th, 2025, Sheehan Buick GMC's official response to the Better Business Bureau regarding this complaint was just two words: "Who cares."

  Now, suddenly, theyre attempting to present themselves as professional and responsive. This dramatic shift isnt just disingenuousit exposes a pattern of dishonesty, disrespect, and bad-faith behavior that defines my entire experience with this dealership.

  Lets go back to the beginning:

  Before purchasing the 2006 Hummer H2, as documented in my text messages from the salesperson, I was told that the only issue with the vehicle was a non-operational rear window. Based on that assurance, I flew from *********** to *****. Upon arrival, I was confronted with a long list of undisclosed, serious defects, including:
  - Non-working seat heaters, moonroof, navigation system, HVAC, DVD system, and power mirrors
  - A detached center console, and damaged monitors.
  - A failed **** system and cracked fuel filler neck, making the vehicle literally impossible to refuel. I spent 20 minutes at the gas station trying to fill the tank, only able to add small amounts of gas at a time due to the defective system. 

  - $1,002 in immediate repair costs required to make the vehicle roadworthy.

  At no point did anyone at the dealership disclose these issues prior to the sale, despite having every opportunity to do so.
  I was not offered or encouraged to get an inspection or test drive the vehicle. Those false statements are just more bold-faced lies that they now claim in their latest response. The salesperson told me via text that the Hummer H2 was in great condition, with the only issue being the back window. No oneat any pointsuggested an inspection. That claim is a clear attempt to rewrite details and shift their blame to me.

  After I posted truthful online reviews describing the condition of the vehicle and the dealerships conduct, ***** ******, a manager at Sheehan, contacted me and offered $1,000 to cover the **** repair if I removed the reviews. I agreed in good faith and deleted the reviews. He then cut off all communication and never sent the payment, a clear act of manipulation and dishonesty.
  

  I have proof of this offera voicemail from ***** Thomaspublicly available here: (copy and paste it into your web browser address bar to hear for yourself)
  *******************************************
  

  To summarize what actually happened:
  - The vehicle was intentionally misrepresented before the sale
  - Critical safety and functional defects were hidden from me
  - I was bribed to delete my reviews, then ignored
  - sheehans two word response to the BBB - Who cares reveals their utter disdain for the BBB complaint process, contempt for consumer rights, and taking responsibility or engaging in meaningful resolution.
  - And now, after being called out, theyre pretending to care
  

  This is not buyers remorse. This is deception, manipulation, and complete disregard for the customer.
  

  Request:
  

  I request this claim stay open until they pay the $1,000 that ***** promised me and then refused to pay. This agreement was based on the **** repair costs I incurred due to their concealment of the vehicles condition. I held up my endthey did not.

  The voicemail (video link above) proves the offer. Their own wordsWho caresprove their attitude.

  If they pay me the $1,000 ***** promised me, I would agree to close this case. 

  Sincerely,
  ***** ******

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 ***** Silverado in January 2024. After driving the truck for a couple of months, I noticed the gears were not shifting correctly. The check engine light was on. The truck initially went into service on April 10th. At this time frame they diagnosed that Injector #3 was malfunctioning. They had to order a new one and said it would be overnighted, that package did not include a gasket, so we had to wait an additional day. After making that repair, they found that three other injectors were not holding compression. On April 22, the truck was still misfiring, they claim the connectors were loose. On April 25th, they replaced the rocker arms and camshaft. May 1, I got the truck back, The *** light was on and the truck was misfiring. I put the truck back in for warranty service work to that dealership again. They offered a loaner car in June, but they don't have any trucks to loan. They continuously informed me that they ordered a replacement transmission but it was backordered with no expected date of arrival. I finally was able to pick up the truck with the replacement transmission on August 12. I immediately noticed that there was still a problem. It has been back in their possession, claiming I need a second replacement transmission. This transmission is also backordered for the unforeseeable future.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an air conditioning problem & brought the vehicle into Sheehan Buick GMC. They put in a new compressor & charged me app $2000 dollars. App 8 months later my AC unit stopped blowing cold air. I returned to Sheehan stayed 6 hours & when I got my car the service advisor told me, we couldnt find the leak bring it back when it blows hot again. That was the first problem. Now I have again warm air 4 -5 months later & Sheehan is making it difficult. I was told I cant wait its a day sometimes to find the repair, AC time to diagnose is under 2 hours. Then the service manager told me lies about repair times & come back another day. I am requesting Sheehan pay another GMC dealership to repair the leak I was told originally was the problem.

  Customer Answer

  Date: 03/29/2024

  I brought my GMC Terrain to an independent service center & they showed me the valve where you put Freon in was missing the cap.

  Not Only did they not repair the ** 8 months after having them install a new compressor but they caused me cost to repair their mistakes. 

  Business Response

  Date: 04/24/2024

  We apologize for the inconvenience regarding your interactions. Service repairs can be a difficult mission when the solution isn't obvious. With respect to your vehicle we requested that you leave your vehicle for a period of time for us to diagnose and repair.  We would like to extend the opportunity to fix your vehicle, and only request that you directly contact our service manager.  He is aware of the situation and will handle directly. Thank you for your consideration. 

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21484224
  
  I am rejecting this response because:
  Its been close to a month that took the dealership to respond. Did they expect me to use a car in ******* without AC for a month. I want reimbursement for having to get my vehicle repaired elsewhere.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership did a "bait and switch" on a new ****** **** I purchased in March 2023. I was shown a truck and drove this truck. I was told they would have it cleaned while I finalized the financial paperwork. When I completed the paperwork an identical truck was brought to me. Never thinking anything was wrong I drove the truck home. The next morning I realized that most of the items/features I was shown initially were not included on the truck I was given. I was perplexed as the salesman and I specifically discussed the features.I called the salesman and got a call back from the sales manager who stated that he would look into the matter and call me back with a resolution. I have never heard a word since. I have called, emailed and even contacted GMC.Obviously the dealership doesn't care about customers. They lie, scam and take advantage of customers.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went w/ my 16 yr old daughter to Sheehan dealership to look at pre-owned vehicles for her first car. We went on 1/21/23 and spoke with salesman ****************. We went to his office and he showed us his inventory on his computer. We saw a few that might work which he wrote down to show us. One, in particular, was a 2019 GMC Terrain listed on the computer for $22,900. We asked him what the best price he could do on it and he introduced us to his manager, *****************, who said the best he could do was $21,900 with no dealer fees. It was more than what we were initially looking to spend. We went home and decided to do the deal so we called back Yad an hour after meeting with him. We told him we were interested and he said he would call me back. When he called back he said that he made a mistake and the car was now $23,900. I saw with my own eyes on his computer the original price and we spoke to the manager who gave us the final price. I asked him, "how could the price go up $2,000?" He said he got confused and then tried to blame me for asking to see "too many cars" (3) and that he got the prices mixed up. I told him that seeing a few cars should not be too much for a car salesman and that to pull a "Bait and Switch" is not professional nor ethical. I asked to speak with the manager, ****, who I met at the dealership. *** refused to give me his direct phone number and told me that **** would call me. I waited 2 days and the manager never called. On 1/23/23 I decided to call ***********************, the general manager of Sheehan dealership. I left messages and never got a call. On 1/24/2023 I decided to go to the dealership and meet with *********************** in person. I explained to him my experience and how unprofessional his staff was. No one tried to call me back, including him, to resolve the issue. They used dishonest tactics to try and sell their vehicles. The owner of the dealership even stood by and heard my whole conversation with him and did nothing.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They gave an appointment to install missing parts I bought it new with missing parts received a letter from ************** that the parts are in and to contact the dealer. flew in from ********** took the car to the dealer after making appointment told me they didnt have the parts and there was nothing they could do about it Id have to make another appointment they were Very rude and offered no other resolutions. I am a senior citizen . very stressful on me and my wife

  Business Response

  Date: 10/24/2022

  We understand your frustration regarding the situation. There is an ongoing situation with vehicles being sold with missing parts. We are not aware of the ** communication to you. The process is we as the dealer has to see the vehicle in which case the next step is to order the parts for the vehicle. They are on an order need basis. At this time we have ordered the parts, and will contact you when the parts arrive. We apologize regarding your experience.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This auto dealership sold me a new truck in 2018 along with certain extended warranties. They are now refusing to honor the warranties they sold me. I am being ignored and they are providing no help in getting my vehicle back in service after close to 1 year. Paint has failed, this is a known problem and the dealer ship is making no attempt to resolve. Bought an extended warranty on tires and rims and the dealership is not willing to file a claim for a defect that is 100% covered.

  Business Response

  Date: 11/14/2022

  We have spoken to the customer directly and believe we are reaching an amicable solution.

   

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thanks. Looks like we have resolved the issue. 
  
  

  Sent from my iPad

  
  
  Sincerely,
  
  *********************