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Business Profile

Landscape Design

Exotic Garden Designs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Exotic Garden Designs LLC back on November 21st , 2022 to perform a landscape renovation at a rental property I own in ********, **. The cost of the work was 10k plus cost of fence materials which was part of the work needed to be done. ********************* ( registered owner of the ***** and his wife, ***************************** ( based on what they told me) were who came to my property. They stated they needed to 50% down payment to secure date of service. I agreed and provided them with a check of $6,681.19 ( $5,000 50 % down payment of the 10K work plus the fence material of $1,681.19) . We agreed to start sometime mid December to towards end of December , 2022 since I needed my property to be ready for rent by December, 31st, 2022. First date they gave to come to start the job was 12/18/22. They cancelled last minute on the same day . *****************************, stated they will come the following Wednesday 12/21/22, but they never showed up. After I contacted her, she stated her kid was sick and she couldn't make it . She told me she will be coming the following Tuesday, 12/27/22 . Monday. 12/26/22 , I texted her asking for a ETA for the next day scheduled service date, she stated she won't make it until Wednesday 12/28/22. Wednesday came and they never showed up not contacted me to update me. Later on that day , she said her child had one her toes injured and had to be taken to the *** I was sympathetic and ask her when will they be able to come to do the job . She said, 12/31/22. ******** texted me earlier that day stating that it was raining where she was coming from therefore she will be arriving later than originally planned. I said, that is ok to take her time. After several texts during the morning and afternoon, asking for ETA , she replied late afternoon stating they never made it. I said I will give her one more time to come and complete the work otherwise I will want my money back. She said 01/12/23. On that day they never showed up. After 01/12/23, they never answered my phone calls not my texts ever again.

Exotic Garden Designs LLC is NOT a BBB Accredited Business.

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