Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved out of their rented property about three months ago. I have reached them numerous times about my deposit check. They refuse for me to pick it up and tell me it will be mailed to me and I have not received it over three months..

  

  Business Response

  Date: 02/10/2025

  Security Deposit was returned ******** times via Certified Mail to address provided by Tenant.  Security Deposit was sent Certified Mail with Signature Required per Florida Landlord Tenant Laws.  See Attached Tracking Reports. Tenant was unable to collect envelopes as noted on the reports attached.  In attempt to resolve this issue in a timely manner the Check was voided each time and re-mailed to avoid the time it took to wait the the returned mail. The check cancelling fees and Certified Mail fees were covered and not charged to the tenant. 

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has failed to refund security deposit within time allowed by state statutes.I moved out on the 24th of May per my military orders which are protected by the Servicemembers Civil Relief Act. I messaged the property manager ************************* that I was clear of the house at 2:58pm. I received no response. I messaged him again June 24th which is beyond the FL State statutes 15 day window to return my deposit and the 30 day window to give me a verified letter stating why they are withholding my deposit. ***** responded that they only had to postmark a letter to send to me before 30 days, not that they had to give it to me. I responded with the screenshot of the state statute that clearly outlines the stipulations that they must adhere too. ***** failed to respond. Today (July 11th, 2024) I have still not received my refund nor my letter. It is now 49 days passed my move out. I have sent him another email.

  

  Business Response

  Date: 07/15/2024

  The Security Deposit disposition in being handled in accordance with the Florida Landlord Tenant Act. The disposition was mailed by certified mail as required.   Tracking can be found here. 

  Reference
  USPS # **********************

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21976994
  
  I am rejecting this response because: The company has not filed their documentation in time in accordance with Florida State Statute. My move out date was 24MAY2024, it is now 15JUL2024 and I still have not received any moneys returned nor have I received their petition to withhold my deposit for a damages claim. 

  According to FL State Statute ***** (3.) (a) it states: "(a) Upon the vacating of the premises for termination of the lease, if the landlord does not intend to impose a claim on the security deposit, the landlord shall have *************************************************************************************** the landlord shall have *************************************************************************************************************** her intention to impose a claim on the deposit and the reason for imposing the claim. The notice shall contain a statement in substantially the following form:"

  The Statute says the landlord shall have 30 days from date of termination of lease to GIVE tenant written notice. Not postmark a letter, not think about sending it, not provide a phone call; give. As of today (15JUL2024) it has been 52 days and I have not received any such letter. According to the tracking information sent in their response, the letter was not even accepted at **** until 25JUN2024 which is still 32 days after I vacated the property. **** has failed to follow state statute and is refusing to return my funds. A complaint is being filed with the Florida Department of Agriculture and Consumer Services. 

  
  Sincerely,
  
  ******************

  

  Business Response

  Date: 08/19/2024

  Satisfactory Resolution was reached directly with complaint.  

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a house at **** ******* **** *** ********* ***** last August. The term of the lease was from 10/1/22 thru 10/31/23. On August 31, 2023 I purchased a house in St Augustine. On September 18, 2023 I began making trips moving things and trying to slowly settle into my new home. I arranged for movers to move the larger/heavier furniture in October. The movers contacted me and offered to do the moving on an earlier date and I accepted. I paid my October rent and informed the Gunn Property Management Company that I had placed the lock box on the door so they could have access in case of an emergency or if they were in the area and wanted to do an inspection at their convenience. I left drinks in the refrigerator as well as herbs planted on the side yard so that my friend and/or I could have access to trim herb leaves or so I could obtain a drink when I was in the area (as I still had my doctors there). I was informed by Gunn that they had taken over the property (which I was still holding keys to and paying utilities on) and terminated my lease because I had "surrendered the property". I believe this was illegal on their part and have asked for them to reimburse me my final month's rent since they are denying me access. I never informed them that I was not returning (as that was not my intention or I would have taken my plants & drinks) nor did they ever ask if my plan was to vacate. Don't tenants have rights in Florida????

  

  Business Response

  Date: 10/30/2023

  Please see attached written move out notice provided by ***** *******   If ***** ****** continues her slandering of our company and does not remove her slanderous reviews and rescind her complaint will we will no choice but to seek all legal means available in resolving this matter. The written notice attached is also copy and pasted below.  

   

  ***** ******
  Email: ******************
  Phone: **********
  Inquiry Type: Other
  Comment: I just wanted to let everyone know that I have paid the final month's rent for **** ******* *** ** *** ******es. FYI - I actually moved out on 9/18 and will not be going back. So, anytime someone wants to go into the house, the lockbox is on the door ******* The remainder of the keys and the x2 garage door openers are in the drawer next to the refrigerator (there are actually x1 extra set of keys left for you as I made a "just in case" set for myself. Please just confirm when you have made the final inspection. Thank you. ***** ******

  Customer Answer

  Date: 11/16/2023

  There was no reason for me to respond. I was informed by BBB that the property manager did not respond. What they did to me should be considered illegal and why I wanted to file a complaint.