ComplaintsforJenkins Nissan Of Leesburg

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/30/23 I took my truck to Jenkins Nissan of Leesburg after *** Boys who replaced my battery stated there was a sensor issue they couldnt resolve, Jenkins Nissan of Leesburg charged me $1818.89 to replace a damaged connector and intake cam sensor along with a transmission flush , valvoline induction service and engine coolant system flush they stated was needed, after these services were done it ran fine for a couple of days and then I heard a noise while driving and took it back which turned out to be the engine cover that was not bolted back in place, no noise after that but truck started to shake a few days after and I took it back again and was told I needed a timing chain and cam sprockets to start, with a written estimate of $3,845.79 on 10/10/23. I was so overwhelmed and felt taken advantage of and sent an email to Infiniti/Nissan consumer affairs a week later 10/18/23 who stated that Nissan wasnt willing to give any resolution and the work done on my 2016 Infiniti QX60 was needed even though it didnt fix the issue. I took time out and researched a certified mechanic with experience and a A rating which was found here on BBB.org Above Auto, they throughly checked every inch of my vehicle and found that the cam sensor that Jenkins Nissan of Leesburg put on was done incorrectly and took pictures in which the incorrect wiring has caused my ECM sensor in need of reprogramming/flashed and replaced if that doesnt work. The total cost I have put into this issue is the $1818.89 plus $2604.00 to Above Auto to fix everything that was done wrong, labor cost was opening the engine to inspect it. If the sensor was done correctly I wouldnt have incurred the extra cost to Above Auto who didnt have the machine/equipment to reprogram my ECM which is still needed as the truck is not drivable and sitting in my garage. I tried again on 3/8/24 sending proof to Infiniti/Nissan Consumer affairs who contacted Jenkins Nissan of Leesburg, no call from the Service Manager yet.

  Business response

  03/22/2024

  Good Afternoon. The Service Director left a voicemail for the customer requesting a call back. We would like to pick up the vehicle and get it back into our shop to see what all is going on with the vehicle.

  Thank you.

  Business response

  03/25/2024

  Good Morning, 

  The customer has an appointment to bring their vehicle in on Tuesday at 9am. 03/26/2024

  She will be driving the vehicle to our service department.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I scheduled service for my 2017 Nissan Murano, in the beginning of October, due to key fobs not working properly and my radio/backup camera not working. I was told there would be a diagnostic fee for each issue. If I had the required work done at the dealership the fee is waived. If I repair it myself or take it somewhere else I absorb the fee. I was told the key fobs and radio unit were both bad and needed to be replaced. I approved the repairs. The key fobs were replaced and programmed the same day. The audio/camera unit was on backorder. I was told I needed to pay for the unit so the order could be placed. I did that. Days after leaving the dealer my radio and camera suddenly became operational. I called the service manager to ask if I could speak to the technician to see how they determined it was bad. I wasn't permitted that request and was told it would probably go out again. I waited a few weeks for that to happen, and as of this date it is still working. I called the service department again requesting to cancel the repair, minus the diagnostic fee, because it wasn't needed. I was told I am not allowed to cancel the repair. I questioned how that is possible, this is not a custom part, it is still on back order, and even if it arrived I should have the right to cancel the repair. I was told that is not possible, and I must move forward with the repair. I made one last attempt to resolve this by emailing the general manager, who has not replied to my email and has not attempted to contact me.

  Business response

  11/10/2023

  Mr. ********

  I apologize for the experience you have had with our location. I currently have our Service Manager working with Nissan and getting you reimbursed. As soon as we hear back from Nissan we will be giving you a call to get this taken care of for you. We will keep you up to date with the process. 

  Thank you.

  Customer response

  11/15/2023

  
  Better Business Bureau:
  
  Jenkins Nissan did address this matter appropriately.  I am completely satisfied with the resolution. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  09/18/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 9/8/23 I purchased a used 2016 Buick Enclave for $22,657. The car was on a sister lot Jenkins Nissan of Leesburg and the salesperson Kole went to go get it and brought it to Jenkins Hyundai of Leesburg’s lot so I could view and test drive. I decided to purchase the car, but since the car had not been detailed or serviced I would need to come back the next day to pick it up and get my finance paperwork we were given a loaner car to use. My husband picked up the car the next day 9/9/23 and was told that the Finance person was not available to give him the paperwork. There was a problem with the air conditioning so my husband went in on Mon 9/11/23 to get it serviced and was told that the Finance person was not available to give him the paperwork. After multiple phone calls on 9/12/23 I finally got in touch with Jason H******, Sales Manager who told me he find out about my paperwork and call me back. After multiple phone calls on 9/13/23 and text messages to Kole J**** H****** called me back and said they would mail my paperwork and I should receive it this week. On 9/14/23 I received my paperwork and the price listed for the car is $27,719. This is not the price I was given or was listed when I came in to purchase the vehicle. I would like Jenkins Hyundai of Leesburg to correct this and give me the price of $22,657 that was listed for this car and what I purchased it for.

  Business response

  09/20/2023

  We've made attempts to contact the customer to speak over the phone or to meet in person to go over the contact that was signed. We did go over the sales sheet and the final contact and all correspond with one another. We would like to schedule a meeting with the customer to go over the misunderstanding. 

  Business response

  10/02/2023

  We will be more than happy to help cancel any warranty you purchased that you no longer want. I was made aware that the AutoBond is getting refunded back already. The Cert Plus we can refund back if you are okay with the vehicle no longer being certified. The USA ID recovery is not showing up on the identity policy at the moment because we are still waiting for the bank to fund your deal, this can take up to 45 days. This is typical when buying a vehicle from anywhere. This is something that comes with all of our vehicles and not something that we typically refund being it comes with the vehicle. But if you would like to have this cancelled we can do this for you as well. We would like to meet with you and talk to you about the reconditioning, more goes into the reconditioning than just a detail. He has all the information on what was done to the vehicle. My finance manager did give you a call and left you a message from his personal cell phone to give him a call back. He will be giving you a call again this afternoon to go over everything and get the process started on cancellations. I hope this information helps! 

  Customer response

  10/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  Oliver Ruvell, Finance Director Jenkins Nissan of Leesburg has stated that they would refund $1281.00 for the Cert Plus and $200.00 for the ID Theft a total $1481.00 to my finance company USF.  USF has received a refund from Auto Bond for the fee I was charged.  This resolution is satisfactory to me. Thank you.

   

  Sincerely,

  
  ****** *******

• Initial Complaint

  02/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Jenkins Nissan Leesburg on 10/17/22 due to an ad they had online selling a **** *** listed for sale with them at $24,978. This dealership didn't honor that price, yet they say they did. The sale price of the car on the buyer's order should list it at $24,978. However, is listed at I believe around $29,000. The finance department is liars, they deceit you, like, for example, Chris W******* who lied to me and got me to agree to an extended warranty for $1770 and that it would cover my car just like it was a brand new car manufacturer's warranty. The extended warranty for $1770, didn't even cover turbochargers and my car has one. Then there is the Director of Finance Oliver. He's another deceitful man, who lied right to my face. This place charged me $1280 for my car because it's a precertified car, so they did a precertified inspection. (They actually didn't have the car up to the standards of being a new used car and everything working perfectly fine). The night I drove home, I went to stop the car and the brakes were pulsating. I told the next day to the salesman Eddie. That means that my car either has bad rotors or possibly bad wheel bearings. And yet they did an inspection. I got home that night and decided to check the oil which they changed 3 days ago. The oil was already slightly brown and no one drove the car because the mileage listed on the ad was the same that was on the odometer. My biggest issue is that I bought a $24,978 car, put a deposit down for $8,000, and when I walked out, I was financed for $28,654. How in the heck can that happen? There's no way that I put $8,000 down on this car and still owe $28,654. That's like saying there were over $12,0000 in fees. This dealership is an accredited member of the BBB, so their A+ isn't going anywhere, I know this, but I also know if this isn't fixed, I will be filing a complaint with Florida Office of Financial Regulations. I want them to refund me my $8,000 they didn't apply.

  Business response

  03/03/2023

  Mr. ********* was in contact with my finance director, Oliver R***** over a course of a couple of months over his concerns with the contact of his vehicle. He came into the dealership a handful of times to speak with the Finance Director Oliver. They sat down for several hours going over every line of the contact until the Mr. ********* understood everything. On several occasions we offered the customer to return the vehicle which he declined every time.  The customer withheld his down payment balance until he was completely satisfied with the deal.  He eventually paid his remaining balance for the down payment since he agreed to the explanation of all the figures. Some time after the deal was completed, the customer reached back out to ask to cancel his service contract, which we did immediately for him and proceeds were returned to his credit union *******. We also went over his concerns with regarding the brake system in which there were no safety issues at all. There was also a small tear in the leather that we fixed as agreed upon.   

  Customer response

  04/03/2023

  Everything they have said in their response is a lie. 
  They started I went to the dealership a handful of times to speak with the Director of Finance.  That's a lie.  I live over an hour away.   I went there two times, only once to speak to the Finance Directot and the second time was to cancel their over priced and worthless extended warranty. 
  They started that they offered me several times the opportunity to return the car back.  That's a lie.   They offered me one time to return the car back and they stated I declined everything, that's a lie too.  The rain I declined the only time they offered that was because I was concerned that I would have to pay $50 per day for each day I had the car, which was about 3 weeks.  That would have taken a good chunk of my deposit money, that's the only reason I declined. 
  They stated that I sat with the Finance Director for several hours.  That's a lie.  I sat with him the only time I came to see him when I scheduled an appointment which we talked for maybe 30 minutes. They said I held my down payment balance until I was satisfied.   That's a lie.   I put $4500 down the first day I got the car and the Finance Director, the very next morning proceeded the engaging $3500. They said that they went over all of the concerns I had regarding the brakes on the car.   That's a lie. I told the Finance Director and his reasons is they will not cover that.  They will cover the alignment and repair the back seat that has a tear in it.  That leads me to their next lie.   They said that they repaired the back seat.   Really?  Ask them what days because it hasn't been done yet, so there's they again another lie.   The brakes were bad, but I paid for the brakes and rotors to be replaced.   The rotors were full of corrosion and the brakes were almost nothing there.   It's nice to see where my $3300 in fees they charged me to "get the car prepped and ready for sale, detailing it and fixing all maintenance issues.   That was all a lie.  This dealership should be called Jenky Nissan of Leesburg.
  So again, I'd like for them to refund some of the money they basically stole from me since I also had to fix what was too much for them to handle.   If you charge someone for a service, but didn't provide that service (like fixing the repairs on the car to get it ready for sale), then that's stealing. 
  If the BBB is a respectable organization, they can confirm what Jenkins is saying.  Ask them for a copy of the deposit I made and the date it was done.   Ask them for a copy of the work order showing that they repaired my back seat.   They won't have that and the deposit date was the first day I was there and the second date would be the very next day.   That shows how much of a dishonest dealership this business is.  Unfortunately they pay the BBB for that A+ rating they got and the BBB won't be dropping that rating. I saw the dateline episode about the BBB and how companies pay for an A.  I just wanted to make others aware of this dealership and their dirty ways.   BBB won't be doing anything, which is ok because I will.  I'm not done with that dealership.   I have some protesting to do in front of their business.

  Business response

  04/05/2023

  Good afternoon. We did our best to address the customer’s concerns while waiting to receive the down payment, which allowed us to offer Mr. ********* the option to return the vehicle for a full refund. The finance director spoke with Mr. ********* multiple times to ensure he understood everything he was being charged for and was satisfied with his purchasing decision. He elected to keep the vehicle and said he was satisfied when he left the dealership the last time he spoke with Oliver, the Finance Director. We appreciate the opportunity to address the concerns, and again we gave him the option to return the vehicle for a full refund. 

  Customer response

  04/06/2023

  
  Complaint: ********
  
  I am rejecting this response because Jenkins Nissan of Leesburg just can't stop lying. I did hold my deposit.  They got my $8,000 broken up into two payments, $4500 on day 1 and $3500 on day 2.  So why are you lying stating that I withheld the deposit?  And I was not offered the opportunity to return the car for a full refund except for ONE time, not multiple times.  That's ok Jenkins Nissan.  I am going to share with your customers and / or potential customers, (more like potential victims), and inform them of what you did to me and others by standing in front of your dealership with poster board signs describing the things you all did to me and some of your others customers.   I really hope that doesn't hurt any of your business.   I'm going to do that for a full month.   Let's see if you break any sales records for that month. 

  
  Sincerely,
  
  Michael *********

• Initial Complaint

  01/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  To Whom It May Concern, I purchased a car at a dealership, and the dealership overcharged me by a significant amount of money. I was unemployed at the date of purchase, which they knew. I currently work now. I want to complain about the way I was sold the car, and the amount they charged me. I wanted to file a complaint about that. Do you know if this is the right organization to contact? Thank you for your help, *******

  Business response

  03/14/2023

  The complainant purchased a preowned vehicle from Jenkins Nissan of Leesburg from one of our salespeople that met her at her place of business...a restaurant in Central Florida where she was a server.  Conversation ensued which led to where my salesperson worked, and they exchanged information to later meet at the dealership as the complainant inquired about making a vehicle purchase.  I was at the dealership the day the sale was consummated; the complainant was at dealership for most of the day.  I noticed that only because that was not the typical length of time it takes to purchase a vehicle.  I inquired with my management staff as to why it was taking so long, and I was told that the complainant was very undecisive and made many phone calls to family members and friends for input.  Satisfied with that response as that was a valid reason, I continued on with my duties.

  I made it a point to meet the complainant before she left with the vehicle to make sure that she was satisfied and to thank her for her purchase, and she said she was very happy.  She explained how she became aware of our dealership (the meeting in the restaurant where she worked) and her salesperson.

  A few days later (it could have been sooner), I noticed the complainant standing in the personnel only sales office.  I immediately walked in and asked her and the sales manager who was attempting to assist her "is everything okay?"  She said "no" and I immediately invited her to my office to talk.  She expressed that her family told her that she paid too much for the vehicle.  I asked based on what criteria and she could not say...just that it was "too much".  I requested her deal to be brought to me and went through the deal packet with the complainant page by page.  I showed her 3rd party validation showing that she obtained a very fair price for the vehicle.  She agreed and I could tell that she felt better but was still not satisfied.  I asked her what I could do to make her feel better about her deal.  She said to reduce the price.  Not something that typically occurs, but I wanted to make sure that we have happy, satisfied customers, so I obliged.  I reduced the price of the vehicle an additional $1,200 from the already reduced sale price which also lowered the payment about $25 per month.  She was very happy with the price reduction, so much so that she said it was too much!  She was so happy that she left and purchased me a gift card from ********* which I was reluctant to accept, but only did so not to insult the complainant (I still have it by the way).  She also purchased flowers for the salesperson in what appeared to be an apology for the initial accusation.

  I have to say, I'm a bit thrown to receiving such a complaint 4 months plus after that purchase.

  Anthony G********, Executive Manager

• Initial Complaint

  06/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My name is****************** on april 22 2022 I visited jenkins nissian of Leesburg and I got a 2022 nissian kicks and 3 weeks later I refinance it with vyatar credit union and they paid the loan off completely and I canceled my extended warranty and gap coverage the gap coverage was 899.00 and the extended warranty was 2254.00 that's money should have been refunded back to me but it was not because when I went online at nisaian motors they took that money ans applied it to a second loan that was open by mistake and nissian motors is saying that i do not get my money back and to call the dealership ans the dealership call nisaian and they sent the money back to nissian and told me that I should get my money back the 899.00 and the 2554.00 a total of 3,452.00 when I got my refund check from nissian motors it was 3,086.00 the difference is 366.00 that I lost and nissian is saying that money went to interest on a account that was open by mistake I am looking to have this issue resolved

  Business response

  07/20/2022

  Business Response /* (1000, 8, 2022/07/07) */ This complaint has been resolved and Jenkins Nissan of Leesburg covered all balances. Customer received all credits due to him and this case is closed Thank you Consumer Response /* (2000, 10, 2022/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got my refund

• Initial Complaint

  06/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On april 22 2022 I went to jenkins nissian of Leesburg and traded my 2020 nissian sentra in for a 2022 nissian kicks and and it was financed with nissian motor acceptance Corp and I found out Tru refinance my car with my credit union that there was 2 accounts open in my name because of the dealership open 2 accounts I am glad I refinance because I would have never knew about this also I canceled my extended warranty and gap coverage with ******* warranty services on May 16th and they sent the check to nissian so I called nissian and they said I do not get my refund back in the amount of 3,452.00 because of jenkins nissian f Leesburg open two loans for my one car and nissian motor acceptance said that money went to my second car loan for the same 2022 nissian kicks that i called the dealership and talked to Oliver in finance and he said he will look into it this i got a call from oliver and he said he was overnight a check back to nissian motors and i would be refuned the amount of 3,452.00 from nissian motors as of june 7th 2022 i check on the account with nissian motors it says i now owe 1,071.12 that for june 6th payment and now july 6th payment this second account was set up in a error i should not be charged for a late payment that was due june 6th is crazy I just wanted to make everyone aware of what happened to me and before you leave the dealership make sure there is not 2 auto loans for the same car you are buying

  Business response

  07/06/2022

  Business Response /* (1000, 5, 2022/06/07) */ Two loans were opened by NMAC, the lender who purchased Mr.*****'s contract. Once we became aware of this occurrence, we immediately made arrangements to pay off one of the loans. We will provide Mr.*****s a copy of the check before it is sent for verification. Consumer Response /* (3000, 7, 2022/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response because the amount of the refund should be 3,452.00 and not that amount I was told it would be I was told by oliver in the financial department that the check will be overnight on Monday June 6th and nissian motor acceptance should get the check on Tuesday June 7th in the amount of 33,485.89 and nissian is saying the pay off is $30,199.79 that means my refund would be 3,286.89 that would be I would lose 165.11 for a account that was set up in error I would like the full amount of 3,452.00 back Business Response /* (4000, 15, 2022/06/24) */ I personally spoke to Mr.*****s on 6/22/22 and explained to him that everything was already processed and we had to wait until Nissan received the funds back from us and closed the account. At that point, I am able to see if there was anything due to Mr.*****s which we have already calculated together and a check will be mailed to Mr.*****s from me in a matter of days. I will also send Mr.*****s a copy of the check before it is sent out. Mr.*****s was satisfied with our conversation. Consumer Response /* (2000, 17, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  04/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I HAD PREVIOUSLY BOUGHT A 2019 ALTAMA SL IN NOVEMBER OF 2021 AND RECIEVED A $10,000 TRADE IN ON THE CAR, THIS LEFT A BALANCE OF ABOUT $19,300. I TRADED MY ALTAMA YESTERDAY (APRIL 15, 2022) FOR A 2019 NISSAN ROUGE SPORT COSTING $33,300. AFTER GETTING HOME AND LOOKING AT THE PAPERWORK MY TRADE IN CAR ALLOWANCE WAS $18,500. I LOST $1,055 PLUS THE $10,000 I PAID ON THE TRADE IN November 2021. A NET LOSS OF ABOUT $10,000. CAN YOU HELP ME?

  Business response

  05/17/2022

  Business Response /* (1000, 9, 2022/05/04) */ Our dealership is aware of the customers frustration. We have issued a check and its processing to give to customer. Multiple people have spoken to this customer Consumer Response /* (2000, 11, 2022/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  02/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  About 6 months ago my wife and I purchased a new vehicle from Jenkins Nissan. We were advised at that time that our warranty we paid for would issue a refund and we would receive a check. We have gone to the business several times as well as called and emailed with no responses. We would like some resolution to this matter.

  Business response

  04/14/2022

  Business Response /* (1000, 12, 2022/03/16) */ Our dealership contacted the customer regarding the issue they were having. They needed to call the warranty company for the refund since the check comes directly from them. We followed up with the customer and the matter is resolved.

• Initial Complaint

  01/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I'm recently divorced, and I just moved back to Florida, but I had sold my last car before moving. On Thursday, 12/16/21, I purchased a 2013 Toyota Rav4 XLE. The vehicle's advertised price on the day of purchase was $18,881, and it had 72,985 miles. The salesman, Vegas ******* and the finance manager, Joe ******** weren't willing to come down on the price, even though I told them that I'd just been divorced and had little to no income. I asked if they would negotiate/waive some of the dealer fees, and Joe said he'd see what he could do. He talked me through all the different fees and what my total financed amount would be, but he never wrote anything down, and the fees/costs/totals typed on the contract were not the same as what he had just quoted me. He said he would go back and change everything in the computer afterward and said to go ahead and sign/initial the contract so he could get the finance process started. The next day, Joe contacted me saying he was able to crunch some numbers and lower my interest rate and monthly payment amount, and he asked if I could come back and sign a revised contract. I went back to the dealership on 12/18/21, and as Joe was going over the revisions, I asked him why he still hadn't changed the amounts to reflect what he had quoted me. He told me he was still going to change it, and he'd let me know when he did. The first week of January, Joe sent me a text letting me know he was no longer with the company. I was never informed of a new manager. I didn't find out til 1/19/22 that the contract was finalized, and Joe never made changes after stating twice that he would. I put $9,000 down, but still financing almost $19K after fees! The vehicle had to be serviced 2 days after purchasing cuz they lied about pre-delivery cleaning/inspection (less than 1/2 a tank of fuel when handed keys, moon roof damaged, interior caked w/ dust, seats covered in hair, brakes squeaky). As of 1/24/22, I still don't have my permanent tag or registration.

  Business response

  03/09/2022

  Business Response /* (1000, 11, 2022/02/18) */ We invited the customer back to the dealership to re-explain the fees involved in the transaction. We were able to clear up the confusion and the customer elected to cancel the extended warranties that were purchased on the sale Consumer Response /* (2000, 13, 2022/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩