Business ProfileforHardscapes By Pooters LLC

My parents (*******************) moved to The Villages in November 2021. They provided a $1,350 for a down payment on 1/26/21 for pavers to be installed (50% down payment). When I asked my parents if Pooters would get the Architectural Review Committee (ARC) approval, they did not know about ARC. I informed my parents they need ARC approval before proceeding. They then called Pooters on 1/28/22 (2 days after the contact was signed) to inform them to 'hold on' before proceeding because they needed to get ARC approval. My parents proceeded to try and get ARC approval but was declined. Pooters tried to deliver the pavers (I believe it was May 26, 2022) and my parents declined to accept delivery due to ARC not providing approval. On June 24, 2022 Pooters sent my parents a letter requesting them to sign which also committed them to owing more money. I phoned Pooters after hearing they had been refusing to return my parents down payment. In the letter sent by Pooters is states "We will not take a deposit or start a contract if ARC review is in questions. Because once we have a signed contract, we wait the obligatory 3 days and then proceed to ordering all materials needed.". During my discussion with Clint (and I believe his wife) over the phone I pointed this out and advised I have the phone records where my mom called them on 1/28/22 for 6 minutes. Clint (and the lady on the phone with him) continued to raise their voices at me and at one point said they need to order material right away due to long lead times with supplies. I informed them that they did this at their own risk and my parents did the right thing by calling them 2 days after signing the contact (w/in the 3 day period of signature) to advise they have not spoken to ARC yet. They eventually hung up on me. I have may documents - Phone bills showing the calls to Pooters, the signed agreement, the letter from Pooters to my parents. Attached are just a few.