Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed without authorization by OnCall Parking in *****, **. They claimed the reason was an expired tag, which is completely falsemy registration is current.Ive attempted multiple times to contact their customer service to resolve this issue and request reimbursement for the towing fees, but no one has returned my calls or emails. This has been extremely frustrating and unprofessional.I am requesting Full reimbursement of towing charges and confirmation that my vehicle is properly registered in their system to prevent future incidents.

  Business Response

  Date: 06/12/2025

  Hello. The parking policy requires that you have the new registration decal displayed. In reviewing the reports for both the warning and tow, the registration decal displayed was expired. The property nor the patrol staff have access to the *** database to know if you actually processed a renewal of your tag, which is why you are required to display the updated sticker. There were no mistakes by the patrol team regarding your parking violation.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23418435
  
  I am rejecting this response because the company towed the car for the tag being expired and I immediately renewed the tag online. I spoke to the company employee that rides around the complex and the car was there 3 days before they towed it again. Its not okay for any company to be allowed to tow a vehicle without properly investigating. The tag was valid when they towed the car.  This company seems to have a history or towing cars and not being responsible because their employee mentioned to me that they will not reimburse me and said good luck. Lets say someone stoled the sticker that makes it okay to tow the car. That system they have in place is not acceptable. The company doesnt have the liability and the tow company says they tow of the company says to so no one has the liability for the car being towed illegally. The car had a valid tag and they had no cause to tow the car. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 06/24/2025

  The proper channel was to communicate with your management team or to provide our customer service with proof of your renewal for any further protection needed. You failed to do this, which led to your vehicle subsequently being towed. Our staff did nothing wrong in this instance, as you were required per the policy to display a renewed registration sticker. We have photographic proof that you did not.

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im submitting this complaint regarding OnCall Parking and an unjustified increase in annual parking fees, applied without prior notice, explanation, or any change in service ********** first glance, the fee increase was $20 per year. However, in my case and for other residents with multiple vehicles this has a much greater financial impact:$20/year increase 2 cars = $40 With taxes and fees, thats already over $45 per year If I register a third vehicle, the increase will total $60+ per year, for the same basic service The core issue is not the amount, but the complete lack of communication, justification, or consent from the customer. When I reached out to both ******************** Parking and my property management company, I was caught in a loop each side referring me to the other.The property manager clearly stated that OnCall Parking controls pricing entirely yet OnCall has not offered any justification or exception, despite my repeated requests.I am requesting a $50 refund, which reflects both the unexplained price increase and the significant time, frustration, and lack of accountability Ive experienced while trying to resolve this.Thank you for reviewing this matter. I am ready to provide screenshots and documentation as needed.

  Business Response

  Date: 05/29/2025

  Hello. Thanks for reaching out. The price of the service is dictated in the Service Agreement with the property owner or Association. This is negotiated between our organization and them, so you'll want to discuss the price of the services with them.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23392961
  
  I am rejecting this response because:
  

  Dear BBB,
  Thank you for forwarding the response from OnCall Parking.
  Unfortunately, I am not satisfied with their answer. The company claims that pricing is dictated by the property owner or association, but when I contacted the property manager (FirstService Residential), they clearly stated in writing that pricing decisions are made solely by OnCall Parking, and that they have no control over the rates.
  Both parties are blaming each other, and neither is accepting responsibility for the unjustified price increase I experienced without prior notice or explanation.
  I request that this complaint remain open and reflect that no resolution has been offered. I am also preparing a formal complaint against the property management company separately.
  Attached is documentation of my communication with both parties, showing this circular deflection of accountability.
  Sincerely,
  ******* *******
  ****************** Residenet

  Business Response

  Date: 05/30/2025

  If you're an owner, sit in on a meeting with the Association and request a copy of the contract. This will shore up any doubts that you have. Like any sale, we are bound by a contract regarding pricing and can't just arbitrarily raise rates without contract approvals. 

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am a current resident at an apartment managed by Oncall Parking and my vehicle was wrongfully towed from within the gate. I received a warning about my vehicle's expired tag on March 21, which is around ten days ago. Upon receiving this warning I promptly updated my vehicle registration, and awaited the new tag/sticker to arrive. Then this morning (March 31) my car was towed for the same violation. I did not receive adequate time to fix this violation and I had to pay $250 to the towing company and $50 for an **** to retrieve my vehicle. The car was towed ~26 miles away.I would like to receive compensation for these incurred fees.I have attached a copy of proof of registration, which was done on March 23.

  Business Response

  Date: 04/01/2025

  The community policy requires that a new sticker is displayed on the license plate. The resident should have called the 24/7 call center to provide proof of registration renewal (OnCall does not have access to the ***** and a temporary vehicle protection would have been placed while waiting for the replacement sticker. This situation falls entirely on the resident, and is not the fault of our patrolling company.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23140775
  
  I am rejecting this response because:

  There was no indication from the company on how to handle this situation. Upon receiving the warning I immediately took action to the best of my abilities. As a resident with a registered vehicle parked behind the gate, I shouldn't be worried about my vehicle being towed based on the registration sticker. There is no where else I could keep my vehicle while I wait to receive the new sticker. Even the apartment office management found this situation to be unacceptable. If needed I can ask the front office for their response to this situation.

  This practice just feels like the company is taking any opportunity to ticket/tow the residents. It should be the duty of the parking management company to keep unwanted vehicles away from the community, not vehicles of residents whose tag expired less than a month ago.

  
  Sincerely,
  
  ***********

  Business Response

  Date: 04/07/2025

  As a resident, it's your responsibility to act on the warning received, and OnCall has a 24/7 call center to call, email, text or chat with to understand the procedure in the event of the vehicle being towed. In addition, you e-signed the parking rules and regulations for the community in order to register within the program. OnCall is not at fault for following the rules of the community.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23140775
  
  I am rejecting this response because:
  

  As I mentioned, I did act upon the warning, and I was not given any instruction to notify your service during this time, nor was I given a time frame in which I had to act. Your "24/7" call centers also never pick up, I have attempted several times. 

  Sincerely,
  
  ***********

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Oncall Managment located at ***************** for improper towing practices, inconsistent enforcement of parking policies, and discriminatory treatment regarding my disability.On 11/8/2024 my friends vehicle a black Tesla was towed for reverse parking, despite the propertys stated policy allowing three warnings for Standard Violations before towing. This vehicle had no prior warnings, yet was immediately towed. Meanwhile, another friends car parked in reverse for four nights only received one green sticker as a warning. Additionally, had I not registered my friends car, it would have received three warnings for being unregistered before towing, highlighting inconsistent enforcement.Separately, my own vehicle was towed months ago from a first-floor handicap spot, even with a valid placard displayed. The property manager, ***, claimed no one could park there, yet another car has been parked in the same spot for a week without being towed. This selective enforcement feels discriminatory toward my disability.I am requesting:1.A full reimbursement of towing fees for both incidents. (500 for the Tesla and 300 for the other car)2.Assurance of consistent enforcement of policies and protection against discrimination.3.A review of towing practices and an apology for the unfair treatment.I have tried resolving this directly with management but received no satisfactory response. I hope the BBB can mediate to ensure fairness.Thank you for your time and assistance.

  Business Response

  Date: 11/20/2024

  Hello. Standard violation items apply at the unit level, not the individual vehicle level. This means that all violations are cumulative to the unit, so any standard violation that you have received applies to any vehicle that violates a standard policy item. Once those 3 have been used up, every subsequent standard violation will result in an immediate tow, regardless of the violation description. You had the following standard violations on your account:
  
  Backing into Parking Space (Warning 1)

  Jeep Cherokee Black

  License Plate:

  *******
  **************** PM

   

  Expired Guest Vehicle (Warning 2)

  Jeep Cherokee Black

  License Plate:
  *******
  
  **************** PM

   

  Expired Guest Vehicle (Warning 3)

  Jeep Cherokee Black

  License Plate:
  *******
  
  **************** PM

   

  Backing into Parking Space (Violation 4 = Immediate Tow)

  Tesla Model 3 Black

  License Plate:
  *******
  
  **************** PM

  It's your responsibility to convey the parking rules and regulations to your guests. Understand, you've exceeded your allowable amount of warnings for standard violation items, which means that every single standard violation will result in a tow regardless of which car it is.

  
  

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22577671
  
  I am rejecting this response because:

   

  Thank you for your response. I appreciate your clarification regarding the policy that standard violations are applied cumulatively to the unit rather than individual vehicles. However, I would like to address several points in your explanation that I believe are inconsistent with fair and reasonable enforcement of the policy.
  1. Cumulative Warnings and the Registration of a New Vehicle
  While I understand that previous violations tied to my unit contribute to cumulative warnings, it is unreasonable and punitive to apply those prior violations to a newly registered vehicle without any notice or opportunity to correct behavior. The vehicle that was towed (Tesla Model 3, license plate ******** had no individual warnings, yet was immediately towed. If the ***** had not been registered, it would have received a warning for being an unregistered vehicle, granting it three warnings under standard policy. This inconsistency penalizes my compliance with the rules.
  2. Inconsistent Enforcement
  Additionally, I have observed other vehicles in the community parking in reverse for extended periods without being towed. For example, a friend's vehicle parked in reverse for four nights and only received one green sticker. Selectively towing my friends vehicle for the same infraction suggests unfair and inconsistent enforcement of the rules.
  3. Handicap Parking Discrimination
  Months ago, my own vehicle was towed from a first-floor handicap spot despite displaying a valid placard. The property manager, ***, stated no one could park there, yet another vehicle has been parked in the same spot for over a week without being towed. This inconsistency in enforcement, particularly involving a handicap parking spot, feels discriminatory and in violation of my rights as a person with a disability.
  4. Request for Policy Review and Reimbursement
  Your explanation highlights an underlying issue: the lack of clarity and fairness in applying the cumulative violation policy. It is unreasonable to assume that guests or new vehicles would inherently know about the cumulative warnings attached to the unit. Further, the application of rules appears inconsistent and disproportionately punitive in certain instances.
  I respectfully request the following:
  A full reimbursement of towing fees for the Tesla Model 3.
  A review of the cumulative warning policy to ensure fairness and proper notice for all vehicles.
  Assurance that policies will be enforced consistently, including handicap parking regulations, to avoid potential claims of discrimination.
  A written acknowledgment and apology for the inconvenience caused by this incident and the inconsistency in enforcement.
  Please let me know how you plan to address these concerns within seven (7) business days. If we cannot resolve this matter amicably, I may be forced to pursue additional actions, including filing complaints with appropriate regulatory bodies.
  Thank you for your time and attention to this matter. I look forward to your response.
  
  Sincerely,
  
  ******** **********

  Business Response

  Date: 11/26/2024

  Hello,

   

  To imply selective enforcement, that would be to imply that the monitoring staff is watching every vehicle 24/7, which isnt the case. In terms of your issues with the parking policy, these rules are set forth and customized by your community, so your issue of what should be a violation and the proceeding enforcement actions should be taken up with them. Per the policy, as stated in the previous response, you were indeed in violation, and that violation resulted in the subsequent towing of the vehicle. Please be sure to follow all rules to avoid any further warnings or towing.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **From:********************* *********************************************** ********** ***************** **Date:**August 6, 2024 **Subject: Request for Assistance on Illegal Towing of Vehicle**I am writing to seek your assistance regarding a troubling incident concerning my vehicle, which was towed illegally by the oncallparking company.On August 6, 2024, my car, with registration number BY06UM, was towed from the parking lot at [ {S32 } ********************************************************************************************], allegedly due to parking in reverse. After researching and obtaining relevant information, I found that this reason is not legally justifiable for towing a vehicle to an impound lot.Moreover, I was not informed about any supplementary fees for parking in reverse, leading me to believe that the actions by oncallparking were unlawful and have caused me undue financial hardship.I am now seeking your support in resolving this issue and ensuring I receive fair treatment. Specifically, I am requesting:1. Guidance on how to handle and escalate this complaint effectively.2. Assistance in obtaining compensation from oncallparking for the wrongful towing expenses.3. Any legal advice or resources that can help me protect my rights and recover damages.Enclosed with this letter are copies of all pertinent documents and photos of the parking location that validate my claims.Your prompt assistance in this matter would be greatly appreciated.Sincerely,*******************

  Business Response

  Date: 08/07/2024

  OnCall Parking is not a towing company. We are a monitoring company hired by the ******************* to enforce their rules and regulations. When you registered in the system, you e-signed the rules and regulations of the community rules (see attachment). It is not unlawful for a private property to enforce this rule, so please provide a statute or ordinance that supports your claim. In addition, you had an opportunity to purchase a back-in parking waiver and you chose not to do so until after your vehicle was towed (see attached receipt).

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory business that relies on the likes of people who are visiting their friends. Its not very surprising that a business like this would be running south ******* where our parking is low. As a matter of fact, in a weird way congratulations to the owner of the business on discovering such a scummy way to get ahead in this economy. Im sure his state school MBA is serving him well and his family is happy. Hes chosen such a fulfilling career. The people who put the boot on your vehicle dont have your HOAs parking policy and the people that you register your guests with are different from the people that hold the parking policy. Wishing nothing but the worst for the friends and family of all the staff for this company.

  Business Response

  Date: 05/10/2024

  Hi *****. Your friend is responsible for making sure your vehicle is registered, and the system makes it super simple to do so. These are the rules of the community, so please be sure to follow them. Our team stands behind all of our reports and we have full documentation and timestamps for everything that we do to provide full transparency to our clients and residents. 

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a parking company that was hired by the Harvest condo. in *****, fl. I have a rental vehicle due to my vehicle being in the shop. I dont know how long it will be as we are waiting on parts. I had my daughter register the car 10 days ago and they wouldnt allow me to extend. They have put 2 stickers on my car. I called today 5-7-24 to tell them that my WIFI is down and need help registering vehicle for longer as I dont know how long it will be. This woman named *** answered the phone and argued with me that she cant help me and they will probably tow my vehicle if I cant get on line to register it. I called back about 7 times and continue to get *** who hung up on me. I tried to explain to her how unprofessional she was and I wanted to speak to someone else and the owner, She refused to give me that information. I also found out the same owner of the parking company also owns the tow company.. Seems like a scam to me. I tried to explain to her that I am disabled and have a handicap sticker but she continue to hang up on me.

  Business Response

  Date: 05/08/2024

  Hi *****. We are sorry to hear about your poor interaction with our **************** team. We are in the process of reviewing the recorded call, and have opened an internal investigation. In the future, you can always access the program through your smart phone if youre having WiFi issues on your computer.

• Initial Complaint

  Date:05/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called oncall property management is the worst customer service. They never ask the phone. Also they apply charges without any explanation.

  Business Response

  Date: 05/03/2024

  Hi *******. We have no idea what youre referencing to in your complaint. If youre referring to paying for your e-permit, this is required annually and youre properly notified to do so.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday night Feb 3rd **** My vehicle was towed from my condo at *************** even though the property manager had registered the vehicle with a temporary guest permit. When we called OnCall and spoke to ***** there we discovered that the Plate number was incorrectly registered. We were told to contact the property manager to make the necessary changes as we could not edit it online. We quickly emailed the property manager emails and informed them OF ALL THE DETAILS since they were not there until Monday morning. We had to go retrieve our vehicle at ******** in ******* owned by *********************** which is the same owner of OnCall parking system and pay $200.00.On Monday morning when we were trying to fix the problem with the property manager we discovered the vehicle was towed again the night before on Sunday evening.We spoke to **** and he said he could not help us and he even threatened my son when he went to retrieve the car for the second time that he had 2 options "LEAVE OR I WILL CALL THE POLICE" He was so mean and disrespectable and not willing to waive At least the 2nd time impound fee which under the circumstances of being a Sunday and no one at the property being available would have been fair and all that we were asking.We had to pay an additional fee of $185 to get the car back for a second time in 24 hours.Seriously it seems very sketchy and unethical that the same person handling the parking management also is the owner of the tow trucks that impound the residents and guests cars.

  Business Response

  Date: 02/06/2024

  The vehicle in question was registered with the incorrect license plate and subsequently towed due to the negligence of the guest. The community rules require that the license plate is registered properly, yet the resident failed to do so properly. Both tows were valid.

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21250493
  
  I am rejecting this response because:

  There was a mistake made by the property manager when she initially input the plate number into the system. After the initial tow we spoke to ***** at OnCall parking at length advising her of the situation and they went out of their way to tow it a second time. You knew there was an issue, you knew we discussed it with you, but yet you went ahead and towed it a second time within hours of picking up the vehicle from the tow yard. 

  This was unethical and unacceptable.

   

   

   

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/09/2024

  The guest in question provided incorrect information to the management office and it has nothing to do with my company. Each tow that was requested was from the result of the correct license plate not being registered properly. This has nothing to do with my business, and you were not the resident or guest involved in this scenario.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first leasing contract started on 12/15/2021 - 12/14/2022. Renewed for another year from 12/15/2022 - 12/14/2023, and again from 12/15/2023 - 12/14/2024. But according to this company, my parking permit expires on 12/13 at 11:59 pm. So if Im renewing my contract, which only starts on 12/15, that means for 12/14 my vehicle does not need a parking permit for 24 hours? Or should I have to register my vehicle as a guest? It really does not make any sense! After renewing my leasing contract for 12/15/2022, the property manager sent me an email on 12/16/2022 stating that the documents for one of the vehicles was expired, and did not charge me for anything. Not sure if it was a glitch in the system at the time that didnt save it, since the documents for the other vehicle was up to date, whatever the case mightve been, again I was not charged for another parking permit by the Association. Now renewing again, for another year, which just started on 12/15/2023, this company is telling me that I have to purchase another parking permit even though I have updated the documents before the deadline of their choice, and have proof of it (screenshot attached). I spoke to the leasing office on 12/14, and was advised to try updating my account again but that I would not have to purchase another parking permit. But again, this company is saying that Im in the Grace ****** and is demanding the purchase of another parking permit by 12/23/2023, otherwise I will also be charged a late fee. So if its the Association who creates the rules, then why is this company not following them? Their customer service is the worst! One of them told me that they are unable to open the documents to see if they are up to date, that only the property manager can, but they are able to see the new expiration dates for the documents on the account. Furthermore, you cant even get a real professional to speak to on the phone.

  Business Response

  Date: 12/17/2023

  The requirement to update vehicle paperwork is something required by your Association. Our services expire on an annual basis per your lease expiration date. This date is entered by your property management team, and was set to expire on 12/14/2023. You have 10 days from December 14th to make your renewal payment online. Failure to do so will lead to your permit expiring and your vehicle being subject to tow. Based on your account history, your permit has been being paid for since 2021, so you must know how this works.

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 21020628
  
  I am rejecting this response because:

  Rather I do or not know how this works, I asked for information and assistance and was misled. 
  All of this couldve been avoided if people knew how to do their job! Yes, *** lived there since 2021, but I only have to deal with this nonsense once a year, while you people have to deal with this on a daily basis, shouldve known better in how to provide accurate information and / or assistance.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/19/2023

  The requirement for the updated vehicle information is an Edgewater specific requirement. As long as you make your payment within your grace ******* you won't have any issues with your vehicle.