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Business Profile

Windows

Area Wide Door & Window Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted Area-Wide ***************************** Systems on 11/21/2023 to replace a window and repair a louver door. In April, I began calling about window screens I didn't receive and repair of the door. They came out one day in early May with a number of screens. One fit so they left it but they still owe me a screen. They took the door then brought it back. They are not able to repair it so I just would like my $150 refunded. Multiple calls about these issues have been ignored.

    Customer Answer

    Date: 09/12/2024

     
    Complaint: 22193752

    I am rejecting this response because:

    I'm pleased to report that I have received a check for $150 from Area-Wide Door & Window System. Thanks to the BBB for getting their attention. However, they still owe me screens for my new windows they installed and I ask that the BBB keep this complaint open until I get screens that fit, which will close out my order with Area-Wide and my complaint with BBB.

    Thank you,

    *** ******

    Business Response

    Date: 10/15/2024

    This response was taken verbally by the BBB:

    We have provided a refund to the consumer that was cashed. At this time as goodwill the consumer has received a door and screen. We will reach out to the consumer to discuss. 

    Customer Answer

    Date: 10/21/2024

     
    Complaint: 22193752

    I am rejecting this response because: To complete the work that was contracted, this business still owes me at least one proper screen that fits the windows installed last February. 

    Sincerely,

    *** ******

  • Initial Complaint

    Date:08/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid this company $12,000 to redo windows and sliders and they did a very poor job resulting in tremendously high humidity levels turning into mildew issues in the condo. We have been waiting 8 months for the owner to rectify these issues and he keeps giving us the around. Look up all of their reviews before paying this company any money. Once they have their money they will disappear, owner is always sick or on vacation and is full of empty promises. We had to pay another company to remedy all of the issues.

Area Wide Door & Window Systems is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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